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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,053 Reviews

2,053 Reviews of Boucher Hyundai of Waukesha - Service Center

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July 29, 2021

The whole experience was great. I was able to get a loaner. My car was in for some warranty work that took 10 days and without that loaner not sure what I would have done. Everything was great. More

by sk3521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta, John Diez
July 29, 2021

I was only there for an oil change this time but the car was brought in right away and the work was performed quickly, and finished by the time they promised. More

by MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
July 27, 2021

The staff was friendly both when making appointment and when dropping off my car. I was disappointed however at the lack of availability for appointments, which required me to schedule my basic oil change More

by Greg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t recall which team member assisted me.
July 23, 2021

Interesting way how dropping off the car worked. Seemed a bit disorganized in checking in the cars. No flow of how things worked compared to other dealerships More

by Brucefollo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
July 22, 2021

Staff is always very friendly and patient when helping me understand service recommendations. I appreciate the complimentary car wash at the end if each visit. More

by LOMBARDI1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
July 22, 2021

Great customer service . Everything was done on time. The service writer was able to take care of all my vehicle needs. Service preformed very well. More

by PTBITALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
July 22, 2021

Always friendly. Explanation of results of service thorough. Waiting area large enough to social distance. Snacks and beverages a plus. Excellent service. Thank You for asking. More

by SANDRAHUBATCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
July 22, 2021

Jean Sommers was my service writer, this was my first service experience at Boucher Hyundai. Jean was extremely friendly and professional, I felt comfortable from the very first minute that I met her. I More

by David Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
July 22, 2021

They did not have my loaner car in the day of service. I had to reschedule. They did mot fix the squeak one the driver’s side door even though I had to leave the car an extra day when they did not fix it t More

by arain1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager of Service Department , Andy Bartolotta, Brandon Riemer
Sep 09, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for your feedback and review. Please reach out to our Service Manager, John Diez, at 262-522-1000 if you would like to discuss this further.

July 20, 2021

Had vehicle towed in on Saturday after hours. The were able to look at, diagnose and repair it by end of day Monday. Very quick turn around and great service. Thanks. More

by BoughtACarFromToyotaOfBrookfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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