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Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
2,054 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,054 Reviews of Boucher Hyundai of Waukesha - Service Center
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July 31, 2021
Took 6 days to get my car back for my door actuator and never heard a thing from you guys on why it was taking so long.. not a single update phone call on what was going on with my car!! Told me the part w never heard a thing from you guys on why it was taking so long.. not a single update phone call on what was going on with my car!! Told me the part was coming in the 21st and will be done that day but then it wasn't done till Saturday so here I was stuck trying to find rides to get to work for a extra 3 days.. More
by JZ19832001
Verified CustomerEmployees Worked With
Brandon Riemer
July 29, 2021
I was only there for an oil change this time but the car was brought in right away and the work was performed quickly, and finished by the time they promised. was brought in right away and the work was performed quickly, and finished by the time they promised. More
by MIKE
Employees Worked With
Jean Sommers
July 29, 2021
The whole experience was great. I was able to get a loaner. My car was in for some warranty work that took 10 days and without that loaner not sure what I would have done. Everything was great. loaner. My car was in for some warranty work that took 10 days and without that loaner not sure what I would have done. Everything was great. More
by sk3521
Employees Worked With
Andy Bartolotta, John Diez
July 27, 2021
The staff was friendly both when making appointment and when dropping off my car. I was disappointed however at the lack of availability for appointments, which required me to schedule my basic oil change when dropping off my car. I was disappointed however at the lack of availability for appointments, which required me to schedule my basic oil change over 3 weeks out. More
by Greg
Employees Worked With
I don’t recall which team member assisted me.
July 23, 2021
Interesting way how dropping off the car worked. Seemed a bit disorganized in checking in the cars. No flow of how things worked compared to other dealerships bit disorganized in checking in the cars. No flow of how things worked compared to other dealerships More
by Brucefollo
Employees Worked With
Jean Sommers
July 22, 2021
Staff is always very friendly and patient when helping me understand service recommendations. I appreciate the complimentary car wash at the end if each visit. understand service recommendations. I appreciate the complimentary car wash at the end if each visit. More
by LOMBARDI1963
Employees Worked With
Jean Sommers
July 22, 2021
Great customer service . Everything was done on time. The service writer was able to take care of all my vehicle needs. Service preformed very well. service writer was able to take care of all my vehicle needs. Service preformed very well. More
by PTBITALY
Employees Worked With
Brandon Riemer
July 22, 2021
Always friendly. Explanation of results of service thorough. Waiting area large enough to social distance. Snacks and beverages a plus. Excellent service. Thank You for asking. thorough. Waiting area large enough to social distance. Snacks and beverages a plus. Excellent service. Thank You for asking. More
by SANDRAHUBATCH
Employees Worked With
Jean Sommers
July 22, 2021
Jean Sommers was my service writer, this was my first service experience at Boucher Hyundai. Jean was extremely friendly and professional, I felt comfortable from the very first minute that I met her. I service experience at Boucher Hyundai. Jean was extremely friendly and professional, I felt comfortable from the very first minute that I met her. It was a great first impression and I plan to service my vehicle for its lifetime here at Boucher Hyundai. More
by David Crawford
Employees Worked With
Jean Sommers
July 22, 2021
They did not have my loaner car in the day of service. I had to reschedule. They did mot fix the squeak one the driver’s side door even though I had to leave the car an extra day when they did not fix it t had to reschedule. They did mot fix the squeak one the driver’s side door even though I had to leave the car an extra day when they did not fix it the first time. More
by arain1234
Employees Worked With
Manager of Service Department , Andy Bartolotta, Brandon Riemer
