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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,040 Reviews
Call Service Center (262) 254-6911

2,040 Reviews of Boucher Hyundai of Waukesha - Service Center

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October 06, 2022

My one and a half hour appointment to get a new key made took a little over 3 hours. They had to drive out to get a part. Also, the buttons on the fab of the original key doesn’t work anymore. Obviously sup More

by njfuchs40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Sommers
Report | Print
Oct 09, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind giving us a call so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Rick Day, Service Manager 262-522-1000

October 06, 2022

Great service palight people clean building promp call returns great info about car friendly staff More

by PEGGYZWFEIFEL
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Oct 08, 2022 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 04, 2022

Very helpful. Even though running behind was still able to get me out in a timely fashion. More

by imduffe
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Oct 05, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 04, 2022

My Santa Fe is burning oil and Boucher confirmed it. I brought my car in there twice. The second time they said I had too many miles on it and had to redo the whole thing. Completely inconvenient and ri More

by DTROMP33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
She’s not listed
Report | Print
Oct 08, 2022 -

Boucher Hyundai of Waukesha responded

We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Please give us a call to discuss further. Thank you, Rick Day, Service Manager 262-522-1000

October 02, 2022

It took 3 hours for an oil change and tire rotation. Much too long to wait! More

by MARYJO.KELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name.
Report | Print
Oct 03, 2022 -

Boucher Hyundai of Waukesha responded

Quality customer service is always our number one priority, so we're disappoint that we did not meet your expectations. Thank you for choosing Boucher Hyundai of Waukesha. We appreciate your patience and look forward to having you as a valued customer for many years to come!

October 02, 2022

Boucher was finally able to fix a nagging fuel system issue with our Santa Fe! More

by RDavidC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Our vehicle was handled by Soerens Ford. Soerens Ford worked with with Bocher.
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Oct 03, 2022 -

Boucher Hyundai of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and were able to fix your issue. Please don't hesitate to reach out if you need anything else.

September 29, 2022

Great service! Kept me informed on all services being performed! I was out quicker than i was told! More

by JESSIEYELLOWBUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal B
Report | Print
Sep 29, 2022 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2022

Their service department was busy but finished within the time frame that they had promised More

by JOE.MALKOWSKI.DMN1EUMQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Sep 29, 2022 -

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 23, 2022

Very courteous and very knowledgeable it was a very stress free time. Everyone was very friendly More

by ALIVEASPRINCESSMAIL204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Sep 25, 2022 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. Jean and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha.

September 23, 2022

Jean is an outstanding person to work with; she is friendly and honest. I am confident that she will not try to sell me service that I don’t need, while being thorough and making sure my car is well-m More

by dlabonte001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Sep 25, 2022 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jean met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!

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