Boucher Hyundai of Waukesha - Service Center
Waukesha, WI
2,042 Reviews of Boucher Hyundai of Waukesha - Service Center
This was the first time servicing my new car at Boucher. I had an appointment which took over two weeks to get in just for an oil change. They were not ready for me. It took 1/2 hour to check me in and then I had an appointment which took over two weeks to get in just for an oil change. They were not ready for me. It took 1/2 hour to check me in and then I was told it will be a 1 and a 1/2 hour wait. It was. I was not impressed. The team as a whole looked disorganized. More
Alex Hanson provided wonderful customer service. My oil change was done quickly. In the past, I have received less than friendly service from Jean Sommers, so I was very glad to be working with Alex My oil change was done quickly. In the past, I have received less than friendly service from Jean Sommers, so I was very glad to be working with Alex. More
I had the absolute worst experience here! ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication ! I had to deal with 3 different people before getting a straight answer about my problem and even then the info I got was vague. Alex’s communication was awful. I had to harass him to get any answers. He wasn’t forthcoming that the oil burning was a known problem and Hyundai had a whole campaign for it. Trying to get answers I called the manager who never called me back either. Then they handed me off to someone else who had no idea I was in the middle of an oil consumption process and her boss just wanted to get me in to close out the recall issue. It was a 6 month ordeal of xxxx. I tell everyone I can to not go here because their customer service is atrocious. More
Any attempt to communicate with their service department requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or ca requires you to select an advisor from a phone tree. There's no way to know whom to speak with. Select one. Then that selection never answers or calls back or acts on your message. More
Minimal interaction. Pointed me to the counter to pick up my key fob was asked to sign and no one went over “all ok or you n so many miles you’ll have to look at xyz”. No Pointed me to the counter to pick up my key fob was asked to sign and no one went over “all ok or you n so many miles you’ll have to look at xyz”. Nothing, barely exchanges a few words with the person they gave me the fob. I asked if all was I’ll and answer was “yes”. The car wash was a negative as I had to go to the car wash to remove the dry watermarks from the vehicle. More