Boucher Nissan of Waukesha

Great service in meeting what we were looking for. Thanks, Matt was diligent even though it was close of day. We appreciated his allowing us to take the car home for the weekend to do the test drive. Thanks, Matt was diligent even though it was close of day. We appreciated his allowing us to take the car home for the weekend to do the test drive. More

New car purchase Working with Lenny through the process of purchasing a new car was better than any of my previous new car purchase experiences. He is a really nice g Working with Lenny through the process of purchasing a new car was better than any of my previous new car purchase experiences. He is a really nice guy, Down to earth and easy to talk to. I would highly recommend asking for Lenny if you visit this dealership. More

Stay Away From this Dealership Terrible customer service, condescending managers and not really interested in anything but playing games while you are there. Glad I walked out, I fo Terrible customer service, condescending managers and not really interested in anything but playing games while you are there. Glad I walked out, I found a better price somewhere else with superb customer service. More

Great experience with Lenny We purchased a 2017 Nissan Rogue. Lenny DiBrito took the time to thoroughly explain the features and various options. He has a great knowledge base o We purchased a 2017 Nissan Rogue. Lenny DiBrito took the time to thoroughly explain the features and various options. He has a great knowledge base of Nissan vehicles. He was very patient and personable both on the initial visit and at time of vehicle delivery. We felt we received a competitive price and would definitely recommend him to family or friends. Other salesman Dave Kastner and manager Tom Stamates were also helpful and pleasant to deal with. More

"Love my Nissan Rogue" Needing to get a car! Went to Boucher Nissan, met with Colton Scheer (newby), he assisted in my test driving a number of SUVs. First one a Nissan Rogu Needing to get a car! Went to Boucher Nissan, met with Colton Scheer (newby), he assisted in my test driving a number of SUVs. First one a Nissan Rogue, then a 2nd higher grade Rouge, a Chevy Euinox and a Toyota RAV4. Colton showed me the features of each vehicle, then we test drove them and that was very helpful. Colton was a very personable salesman. We asked tons of questions and shared with him what level of payments I could make and if he could make that happen I would lease the car. We hashed the sale over and made an agreement I could live with. I had my car, so happy. Only frustrating part of the day was meeting with the finance guy, a hard sell for me to purchase extras on a lease transaction...just did not want to take NO for an answer! But finally got through it and over five hours later I left with my brand new Rogue. Extremely Happy with the deal we came to! Thank you, Colton for helping make this happen. Thank you for the first couple of free oil changes! More

Great place to buy Friendly and professional people explains and shows everything in your available time frame! Definitely the place to buy or do service on your Nissan! Friendly and professional people explains and shows everything in your available time frame! Definitely the place to buy or do service on your Nissan! Thank you! More

Love it Purchased a vehicle from Vinnie Holz. He's an awesome salesperson and was extremely helpful. He made it quick and easy. Everything was ready when h Purchased a vehicle from Vinnie Holz. He's an awesome salesperson and was extremely helpful. He made it quick and easy. Everything was ready when he said it would be, he explained how everything worked on the vehicle and answered all my questions. He's was very knowledgeable on the vehicle and very friendly. It was fun working with him and Boucher should be proud to have him in their employ. More

Personable and low pressure I was recommended to Salesman Dave Kastner. He was very personable and easy to work with. I'm not new to vehicle sales and felt that Dave answered a I was recommended to Salesman Dave Kastner. He was very personable and easy to work with. I'm not new to vehicle sales and felt that Dave answered all my questions honestly. I will be recommending him to friends and family who are looking for a new or used vehicle. Also had a new accessory installed in my SUV. The staff in service department, David & Miguel, were extremely professional and helpful. David was very attentive during my wait and kept me informed of the installation progress. More

Terrible Experience I purchased a vehicle June 7th 2016. I knew the SUV I wanted when I arrived via website. I was met by Tommy Robisky who went and got the vehicle I tol I purchased a vehicle June 7th 2016. I knew the SUV I wanted when I arrived via website. I was met by Tommy Robisky who went and got the vehicle I told him I wanted to see. I liked the vehicle and agreed to their "orange special sticker price of $21,675". The orange sticker also said 2015 but the vehicle turned out to be a 2014. Next I went into Vinnie from Finance. This was an overly aggressive salesperson refused to accept my approval from UW Credit Union I came in with. UW Credit Union gave me a great used car rate ahead of time. They are partners with Boucher in their "CUDDL" program which is designed to speed up the buying process. UW Credit Union also has their own GAP and Extended Warranty. I had used them in the past. The way it works is after agreeing to a purchase price you simply hand the Approval letter to the Finance guy and you leave with the vehicle. The Finance guy contacts UW with the reference number on the approval and handles the rest. No need to sit through the high pressure of the Finance guy trying to shove their GAP, Extended Warranty and other products down your throat!. I told Vinnie that I had a serious health condition and wanted a smooth, quick transaction. Still he persisted and demanded that I let him run my credit numerous times to try and beat UW's rate. Then he started his pressure pitch to purchase the extended warranty and GAP. The vehicle I bought only had 24,000 miles on it. It still had 7 months or 11,000 miles of original Bumper to Bumper coverage so I declined his offer numerous times asking "why would I need overlapping coverage for 7 months? Still he persisted, refusing to move on until I accepted the coverage. I told him I was not feeling well and needed to wrap things up. He refused until I signed his products. I knew that I could cancel their products the next day so I decided to sign it just to get the heck out of there. The next day I called Frank Boucher to complain. He had the GM at Boucher tell Wolfgang in Finance to take the Extended Warranty and Gap off and rewrite the contract. I also called UW Credit Union to tell them that Vinnie refused to allow me to use their approval and that he stated UW's GAP And Warranty are worthless. They put everything on a thumb drive so their is no paperwork which is nice but BEWARE! Vinnie changed the purchase price of the vehicle and added a $700 maintenance plan plus a $299 charge that Tommy could not explain the next day. The vehicle pulled to the right so I immediately asked them to fix it. Ryne Pinto had Jacob align the car and I picked it up thinking it was corrected. Over the weekend it was still pulling. So, I called Jacob who said bring it back in. I waited two hours and then Jacob came out and said they tried to align it two more times but they do not know how. Jacob told me to take it to a DODGE Dealer since it was still under warranty. Dodge said it is a wear and tear issue not covered by any warranty. So, they sold me a relatively new vehicle that needed a front end alignment and refused to fix it. I have since refinanced the vehicle through UW Credit Union as I had wanted all along. More

Mom needed a car!! Simple.. My Mom needed a new car, I do not have time to do this type of stuff, and I am not patient... They took my info and LISTENED!! My Mom w Simple.. My Mom needed a new car, I do not have time to do this type of stuff, and I am not patient... They took my info and LISTENED!! My Mom was taken care of and it took me minimal time!! A BIG THANKS!!!!!!!! More