Boucher Volkswagen Marketplace of Franklin - Service Center

Great Service. We’ve had a VW for 7 years always service by dealers. Boucher in Franklin is the best dealership service experience we’ve ever had. Fast! Friendly. An We’ve had a VW for 7 years always service by dealers. Boucher in Franklin is the best dealership service experience we’ve ever had. Fast! Friendly. And $10 less for an oil change than every other place we’ve gone. Great waiting room. And friendly sales people to strike up conversation and help time move all the faster. More

Much better than the other VW dealers! Tim in the service dept. actually listened and followed up on everything I requested. He also explained clearly what was done and what should be done Tim in the service dept. actually listened and followed up on everything I requested. He also explained clearly what was done and what should be done without being pushy. He applied a discount to my total service outlay as a courtesy. I'll be back for service as well as my next Veedub! More

Friendly staff. Very willing to explain issues and repair op Have always been treated well. Staff very willing to explain issues and repair options. Won't sugarcoat things but leaves decision to me. Willing to h Have always been treated well. Staff very willing to explain issues and repair options. Won't sugarcoat things but leaves decision to me. Willing to help in finding any available discounts/coupons. More

Great customer service, technicians could use polishing. The customer service is great when I have service. Unfortunately my simple visits required a couple return visits. The technicians or mechanics (whate The customer service is great when I have service. Unfortunately my simple visits required a couple return visits. The technicians or mechanics (whatever they go by these days) could be a little more careful. Had some work done and the headliner was filthy when i got the car back. Brought it back and a detailed attempted to clean it but there was no change. The interior repair person took a shot at it and finally got it clean. A little inconvenient but it was handled well. More

Easy Service visit Fast, professional, and courteous. The waiting room was also very comfortable, with Wi-Fi, beverages and snacks. This is exactly what a service appoin Fast, professional, and courteous. The waiting room was also very comfortable, with Wi-Fi, beverages and snacks. This is exactly what a service appointment should be. More

New tires. David E Everything great! Friendly and prompt service! David E always so helpful. Waiting area is awesome My new tires are great. The price was competitive Everything great! Friendly and prompt service! David E always so helpful. Waiting area is awesome My new tires are great. The price was competitive with other places we checked More

Quick and easy Got me taken care of promptly and effectively. Even provided me a shuttle to take me to lunch while I waited. Friendly professional staff as well. Got me taken care of promptly and effectively. Even provided me a shuttle to take me to lunch while I waited. Friendly professional staff as well. More

Excellent dent repair and oil change Very expedient and always kept me in the loop as to the status of the repair. The quality and service was exceptional, and were responsive to my time Very expedient and always kept me in the loop as to the status of the repair. The quality and service was exceptional, and were responsive to my timeline. More

Snow tires put on When in without an appointment to have snows put in my Passat. In and out in under 45 minutes. Very courteous service and always seem to know how valu When in without an appointment to have snows put in my Passat. In and out in under 45 minutes. Very courteous service and always seem to know how valuable my time is. Also forgot to bring in my window wipers and told no problem, just stop in and they will put them on for me no charge. Got to love service like that! More