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Bowditch Ford - Service Center

Newport News, VA

4.5
418 Reviews

418 Reviews of Bowditch Ford - Service Center

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June 25, 2025

They are always ready to help when I have a problem. Al the service tech is very understanding about where I live and how long it can take for me to get there More

by BURDEN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

This is the worst service center I have ever been to. One time, the gave me my truck back with my keys and the keys for SOMEONE ELSE’S vehicle in the cup holder. More recently, I went in for a full servi More

by AARONHOFF10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Cusano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Even though my car was a piece of crap. ...Al is always thorough and does his best for me! More

by Nicki_hinson
Recommend Dealer
Yes
Employees Worked With
Al Cusano- the best!!!
June 23, 2025

Experience was great It's was great It was great It was great It was great More

by D. Jones
Recommend Dealer
Yes
Employees Worked With
Al
June 22, 2025

Always liked and appreicated the service I have recieved. Very friendly customer service. Thank you. More

by leo54wbs
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Trower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New service lady. Forgot her name
June 21, 2025

Everyone at Bowditch Ford were very friendly and courteous. Hsve been going to Bowditch since I have owned this car and will continue to Will not take it to Barton Ford they treated me with dishon More

by NOEMAIL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Told me the state inspection wouldn't pass because of a nail in the sidewall. No nail when vehicle left my possession, got a low pressure warning about an hour after they got the vehicle. They accepted r More

by NONE25
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Appreciate Tristan getting me in the same day to service my car. Thank you alot More

by jstephens0021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Just had inspection. All great … appt went smoothly and timely. Always go thru Al. He is the best More

by franea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Great communication from the service department as well as the young lady that accepted my payment for service! More

by MADOZIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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