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Bowditch Ford - Service Center

Newport News, VA

4.6
459 Reviews

459 Reviews of Bowditch Ford - Service Center

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July 09, 2025

Trust that they will not try sell you services or parts not needed,only what is required to make your vehicle safe and dependable. More

by abelsr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

They damaged the vehicle and did not have a trained diesel mechanic to fix the problems they created. We had to take to another Ford Dealership so they could diagnose and repair problems created by Bo More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Parfitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter
July 05, 2025

A timely service and a great great print out on the upkeep of your vehicle More

by robc272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Bowditch is ranked #one for me They are always expedite and on time. I can always count on Bowditch to deliver 1st class service. More

by no24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Bought my vehicle in for an inspection and you guys overcharge for your service … I will go as far and say you’re extorting people More

by Fred Clemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
it was a a female her name might’ve been Kayla
July 04, 2025

Always good service. Always tells you long it will take for service. Then you know whether to wait or catch their shuttle. More

by budgolf1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I had an appointment at 8am in Monday, they said only half of their technicians showed up for work, so they needed another day. Service forgot to call me and did not return any of my calls. Three days go More

by dikuniv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Puglisse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

⸻ I had a great experience with Al Cusano at Bowditch Ford. The service was excellent, professional, and made sure everything was taken care of efficiently. Thank you for going above and beyond! More

by MJIBRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I have been a Bowditch customer since I bought my 2013 Escape in May 2014. I traded the 2013 in for a 2022 Escape this past January. I ran over a nail last week that punctured one of my tires. I took it t More

by debrjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dewitt (Mechanic)
July 03, 2025

Always a great experience at Bowditch: quality work completed in a timely manner. Been using Bowditch for years and don't plan on stopping. More

by bbradie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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