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Bowie Chrysler Dodge Jeep Ram

Bowie, MD

4.1
924 Reviews
Call Dealership (301) 383-9367
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2406 Crain Highway

Bowie, MD

20716

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924 Reviews of Bowie Chrysler Dodge Jeep Ram

January 10, 2024

The dealership was awesome and did amazing foot work to get me in my 2020 Jeep Cherokee ASAP after my vehicle was stolen!!! They made it easy and painless!!! More

by Angie C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer
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Jan 19, 2024 -

Bowie Chrysler Dodge Jeep Ram responded

Angie, thank you so much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're delighted you experienced that working with our team. Glad to hear they made the car buying process easy and painless, especially after your previous vehicle was stolen. We appreciate your business and look forward to welcoming you back for any future purchase or service needs. Enjoy the rest of your day and have safe travels in your new Jeep! :)

December 28, 2023

This was my first experience with this dealership and it was very pleasant. The staff is very professional, courteous and made me feel valued as a customer. More

by charleslane1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna Welch
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Dec 28, 2023 -

charleslane1981 responded

Great first experience with the service department at this dealership. Layna was great! I will definitely be back. The service and atmosphere was excellent. The follow up survey was almost immediately replied to; which shows this dealership cares about its customers. In a very positive way, this dealership is night-and-day in comparison to DARCARS Dodge in Camp Springs that I’d been previously going to for a bunch of years. They’re the absolute worst. They don’t respond to reviews or follow up requests; and overall poor service. Total opposite of Bowie Ourisman Dodge. I’ll never go back to DARCARS Dodge and I wouldn’t recommend them to anyone. For overall great service, I highly recommend Ourisman Dodge of Bowie.

December 15, 2023

Staff was great,seveice was provided, and service writer kept me up-to-date on repairs. She was great. More

by Rem Roc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha the service manager.
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Dec 15, 2023 -

Rem Roc responded

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December 07, 2023

Staff was amazing! They treated me with respect and were very patient. Hassan ensured excellent service, and team took great care of my new vehicle. Strongly recommend More

by tquatt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hassan Artis(5 Stars), Donna Jones (5 Stars), Vincenzo Magaldi, Herbert Ventura
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Dec 20, 2023 -

Bowie Chrysler Dodge Jeep Ram responded

Thank you very much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. We'll be sure to pass your kind words on to Vincenzo, Herbert, Hassan, Donna, and the rest of our courteous and professional team members. Congratulations on your Toyota--we hope you've been loving it these past few weeks! If you or your new vehicle needs anything, we're here and happy to help. Thanks for your recommendation and drive safe. :)

November 27, 2023

Excellent sales service. Had exactly what I was looking for. Would highly recommend ourisman dodge More

by piaricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Walford, Herbert Ventura, Younes Bekkali
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Nov 29, 2023 -

Bowie Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a 5-star review! We value the staff highlights for Raymond, Herbert, and Younes at Ourisman CDJR of Bowie. Glad to hear each of them worked hard to ensure you had an excellent car buying experience. We'll be sure to keep up the great work moving forward. Congratulations on your Chevrolet--we hope you've been loving it these past few days! If you or your new vehicle needs anything, please give us a call or visit our website. We're here and happy to help. Have safe travels and drive safe! We look forward to welcoming you back for future vehicle purchase or service needs.

November 24, 2023

Once they make their “deal” you are of no relevance to them. Just hope you don’t need any anything from them afterwards More

by Micheleb920
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hassan Artis, Herbert Ventura
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Nov 25, 2023 -

Bowie Chrysler Dodge Jeep Ram responded

Michele, I completely get your frustration. Regrettably, the paint on your Jeep in the trunk turned out to be defective. We've already sent it to the body shop and set you up with a loaner. However, the Jeep logo is currently on backorder. Once it arrives, your car will be good to go. Thanks a lot for choosing us, and I appreciate your patience and understanding.

Nov 25, 2023 -

Micheleb920 responded

Wait…you’re saying the paint “on my trunk” was defective?? Wouldn’t that mean the paint on the entire car is defective? When they painted the car at the factory, wouldn’t they have used the same paint on the whole car??

November 19, 2023

Excellent service, great staff! Everyone was friendly and took the time needed to ensure i left with a car. More

by Nell
Recommend Dealer
Yes
Employees Worked With
Stacy Bromley
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November 11, 2023

The staff including Pattie Lee was incredibly welcoming and helpful. I would definitely recommend others to come here. Pattie mannerism was on point, she walked me through everything I needed to know abou More

by Maro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pattie Lee
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Nov 14, 2023 -

Bowie Chrysler Dodge Jeep Ram responded

Thank you very much for your recommendation, Maro! We appreciate the staff highlight for Pattie and are thrilled to hear she and the rest of our team made your car buying experience the best it could be. We'll be sure to pass your kind words on to everyone at Ourisman CDJR of Bowie. Congratulations on your Jeep--we hope you've been loving it this past week! If you need anything, we're here and happy to help. Have a wonderful day and drive safe!

November 09, 2023

Everyone is helpful each time I need service. They always explain everything I need and the cost beforehand. More

by grant_beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 14, 2023 -

Bowie Chrysler Dodge Jeep Ram responded

Thank you so much for your 5-star review, Grant! Excellent customer service is our top priority, and we're thrilled to hear our team is always there to assist. We'll pass your kind words on and tell them to keep up the fantastic work. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help. Have a wonderful day and drive safe! We look forward to welcoming you back for your next service visit.

November 08, 2023

Upon entering the bay, I was greeted by a service tech, inquiring what my problem was or who I wanted to see. More

by agbrooks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Tennessee, Brittany Lowe, EXCELLENT!!
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Nov 08, 2023 -

Bowie Chrysler Dodge Jeep Ram responded

Thank you, agbrooks1, for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful that showed in our courteous and professional team members. We'll be sure to pass your kind words concerning our communication skills and courtesy onto Natasha, Brittany, and the rest of our team. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day and drive safe!

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