Bowie Chrysler Dodge Jeep Ram

Writing this to highlight a truly disappointing experience with the Ourisman Bowie service department. Two weeks ago, I took my vehicle in to see if my extended warranty would cover a crack in my c experience with the Ourisman Bowie service department. Two weeks ago, I took my vehicle in to see if my extended warranty would cover a crack in my console screen and look into a check engine light (code for it is for loose gas cap: P0456). Low and behold, my extended warranty doesn’t cover another thing on my vehicle, and the Service department didn’t get to the check engine light. The Service department asked that I bring the vehicle in for another appointment. At the time, one of the reps highlighted how I could work thru Chrysler on getting a shared cost for the screen replacement, and I appreciated that assistance. I then called on Saturday (07 November) and scheduled an appointment for 12:30 p.m. on Tuesday (09 November). I came in and stayed with my vehicle for 90 minutes whereupon my service rep tells me it may be longer, likely overnight with a diagnostic assessment now on Wednesday afternoon, and they offered me a shuttle ride home. The following day (10 November) I called multiple times to check the status of my vehicle and no one answered. At 5:30 p.m. I finally spoke to a rep and was informed that my previous service rep resigned; the new rep said it would take another day to service my vehicle. On Thursday (11 November) I again called multiple times and did not speak to my new rep until approximately 4:30 p.m. to find out my vehicle has not yet been dispatched – apparently there was a long line and my vehicle did not make it in again. On 12 November, I finally received an update after I again called in the afternoon. The diagnostic assessment showed my vehicle needs a software update and potentially a new sensor module, which, yet again, is not covered by my extended warranty. By this time, my vehicle finally got looked at after sitting at the dealership for at least 50 hours. The lack of coverage on the extended warranty is disappointing, but that’s on me for making the poor decision of getting one. However, this lack of transparency and communication has never happened to me before with Ourisman. I know this is different since I was a repeat Ourisman customer; both my wife and I purchased vehicles from Oursiman dealerships (In fact I bought my vehicle from Ourisman Bowie dealership back in 2017). I had been a repeat customer for both simple and significant maintenance needs for my vehicle. Never had Ourisman left me in the dark before like this. The last time my vehicle required anything close to a major fix (also not covered by the warranty), the service rep at the time had the courtesy to send me home with my vehicle and scheduled when I could drop off my vehicle for it to actually be serviced. I expect more from Ourisman -- this is not the standard service they had given me in the past. I would have at least appreciated better communication so I would have not been without my vehicle throughout the week, which ultimately forced my family to change its weekend plans because I had no idea what was going with my vehicle. **Update 8pm 12 November - I originally opted to not submit this review until after I got my vehicle back, but this deserves the post. Ourisman finally called me around 3:00 p.m. on 12 November with information that my vehicle would receive the software update; the rep discussed my shuttle service for 5:00 p.m., provided that my vehicle did not need the sensor module. Around 4:00 p.m., the rep called again to state that my vehicle needed the sensor module, at which time I told them to perform the service. The rep stated that the service would be completed by 7:30 p.m. and scheduled the shuttle for 7:00 p.m. I waited for the shuttle until 7:00 pm, but instead I had find my own ride to the dealership. Upon arrival, the service department had already left for the day and the Sales department did not even attempt to help me investigate the issue any further. There was no communication from the Service team nor the Sales team regarding my vehicle being ready for pick up at 7:30 p.m. on a Friday night. This is not how you treat people. All week it seemed too convenient to ignore and lie to customers over the phone on a vehicle status. I was a repeat customer at Ourisman but no more after this. More

The communication was exceptional. Alot of repairs were completed, including the entire rear brakes plus system flush, changed the oil pump with oil change. All completed in 2 days. The only thing unrepa completed, including the entire rear brakes plus system flush, changed the oil pump with oil change. All completed in 2 days. The only thing unrepaired was the parking brake, which was assumed repaired with the rear brake repair, but needed a new actuator. I will go back and appreciate all their hard work, but it would have been nice to have all the repairs completed at once. The service representative was extremely helpful and communicative. More

To start it off I dropped my car off on October the 4th I did not get my car back until October 26 it was just very poor customer service my my car went in with a working battery before I could have any work did not get my car back until October 26 it was just very poor customer service my my car went in with a working battery before I could have any work done on my car I had to replace the main battery which was working fine when I dropped it off.... the auxiliary battery which is what I went in to be replaced I just think that overall my experience was awful awful... the communication is terrible Very very disappointed. More

The customer service was excellent. As always, my Jeep repair was timely and was done very professionally. My service manager Paul is excellent. repair was timely and was done very professionally. My service manager Paul is excellent. More

Fixed My Car and it now runs very Smoothly like never before, they are they Best. before, they are they Best. More

I have found all the Ourisman dealerships very responsive and courteous and in particular this dealership has equipment than other dodge/chrysler dealerships and repair ships. Particularly when it comes to and courteous and in particular this dealership has equipment than other dodge/chrysler dealerships and repair ships. Particularly when it comes to working on aluminum wheels. Many dealer and tire shops use old tire changing and balancing equipment meant for steel wheels, which wreck and mar your aluminum wheels. I had an rotation and remounted a new wheel/tire. Price for instance to rotate tires and/or mount & balance is higher than many tire shops but they get it right. I recently went to NTB for a simple rotation and after 30 minutes of seeing them try to set up the lift and getting it wrong I stopped the work and pulled my vehicle out before it was damaged. Did not see service dept names listed like sales and rating staff. More

UPDATED REVIEW: The problems with our truck weren't solved on our first visit and it was very frustrating. We spent a lot of money and nearly two weeks for work that didn't solve our problem. To the se solved on our first visit and it was very frustrating. We spent a lot of money and nearly two weeks for work that didn't solve our problem. To the service department's credit, namely Natasha, they worked with us to get it done and the subsequent repair solved the issue we were having. I ended up paying for the parts and they paid for the labor which was fair. They also worked with us on the car rental which was partly covered by an extended warranty we purchased with the truck. Be warned that it is a long wait here, like many repair shops I'd imagine, to get your vehicle diagnosed. Guess it's just the times we are living in right now. More

On Monday morning I attempted to shift my 2013 Dodge Dart into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off completely, nor would it allow me to take the key out of the ignition. I did some searching online and found out that my car had multiple recalls on it, one of which was with the transmission shifter cable which is why the car could not shift out of drive. I called AAA to have my car towed to the Ourisman Bowie dealership. I called the service department at Ourisman and was transferred to the parts department, I was told that they did not have the part but would order it right away so that they can start working on it as soon as it arrives. He then directed me back to the service department in order to schedule an appointment. The appointment setter put me on hold and the call was disconnected after being on hold for about 3 minutes. I called back to attempt to schedule the appointment again, I was told that the recall coordinator was the only person that could set my appointment and they were away from their desk they took my information and said they would have them call me back. I called at around 2pm after not receiving a phone call and spoke to another appointment setter who once again could not get the recall coordinator on the phone because they were assisting another customer, they once again took my information and told me they would have them call me back as soon as they were available. At 5:45 I still had not received a call so I called again and was told that the recall coordinator was gone for the day and would call me in the morning. The next day I had not received a call by 1:30pm so I called to attempt to schedule an appointment, the recall coordinator was still not available but the appointment setter that I was on the phone with informed me that they would be able to schedule my appointment for that same day (Tuesday) and if they couldn’t work on it that day they would get started the next day (Wednesday) I did not call on Wednesday because I assumed they would be calling me with an update. I called Thursday afternoon to get an update on my car and the person on the line said that they could not find the slip for my car so the mechanic must be working on it currently and it would be ready in a few days. On Friday morning at 10:30I called to see when my car would be ready and I was told that my service advisor was gone for the day and they would speak to the mechanic to see when the vehicle would be done and I would get a call right back. At 1:30 I called after not receiving a call for a few hours and was I formed that not only had the not started working on my car but there wasn’t even an open ticket on the car. I spoke to a manager and was told they would be working on the car today and it would be done same day if not the next day. I went to the dealership to speak to a manager and was told that the reason why they hadn’t started working on my car was because they couldn’t find the key, key was in the ignition and they hadn’t even called me to ask me where the key was. I was assured that my car would be fixed same day once again but was called a few hours later and was informed that my battery was completely drained and they needed To be replaced, this would cost $400+. I informed them that the battery was dead because they let my car sit for 5 days without taking the key out of the ignition, they informed me that they would not be responsible for the battery being drained. More

Traveled from New Jersey down to Ourisman Dodge after a horrible experience in NJ. Staff was extremely professional. The vehicle I was interested in was ready and waiting for me to test drive. Usman, my s horrible experience in NJ. Staff was extremely professional. The vehicle I was interested in was ready and waiting for me to test drive. Usman, my salesman, Glenn the Sales manager, and Eddie in finance were polite, professional, and overall a pleasure to work with. Was very happy with the way I was treated throughout my whole buying experience. Highly recommend this dealer and sales team. I absolutely will go back when the time comes for another purchase. More

I stopped in to get a oil change since I was in the area. I was able to get in and out. I love this location. I was able to get in and out. I love this location. More