Bowser Chevrolet Chippewa

It is very rare for me to post a negative review about a company, but my experience with this dealership warrants it. In March, I purchased a used 2018 Chevrolet Equinox in a rare diesel configuration. T company, but my experience with this dealership warrants it. In March, I purchased a used 2018 Chevrolet Equinox in a rare diesel configuration. The problems began immediately after the sale, with a delay in receiving the title. While I was initially understanding of internal issues they cited, the situation became unacceptable when the dealership began ignoring my calls and then attempted to blame me, the customer, for their lack of communication. Frustrated, I escalated the matter to a manager, Tony, who seemed more receptive. Despite his involvement, the issues persisted to the point where my temporary tags expired. As a result, I was unable to drive the vehicle I had just purchased for two weeks, forcing me to use my wife's car. Because the vehicle was purchased in Pennsylvania and I live in Ohio, I was able to obtain Ohio plates myself. Officials at the Ohio DMV indicated that the procedures followed by this dealership were "highly irregular" and suggested the company did not know what it was doing, creating entirely avoidable problems for me. Even then, I still had not received my title. My calls for status updates continued to go unanswered. When the Ohio tags eventually expired, I was again left without a vehicle for another two weeks. After reaching out to Tony again, the title was finally sent—to my previous address. This required a special trip of over an hour to retrieve it. Approximately three weeks after finally resolving the title issue, the transmission on the 70,000-mile vehicle failed completely. The repair quote is $6,500 on a car I still owe $16,000 for. I have not towed anything or used the vehicle abnormally. Now, the dealership has completely ceased communication. My calls go unanswered, and a promised callback from another department was never fulfilled. I believe this entire experience demonstrates a severe pattern of negligence and bad faith. I strongly advise others to avoid this dealership. Furthermore, I urge Chevrolet corporate to investigate the practices at this facility, as this type of behavior is unacceptable for a brand with their reputation. This one-star review is unfortunately necessary and warranted. More

Always outstanding service- we take all of our vehicles at this location, always a reliable, smooth experience. at this location, always a reliable, smooth experience. More

Everything went fine I shall return. This dealership is very neat and clean. I would recommend This dealership is very neat and clean. I would recommend More

Made sure I was satisfied with everything that they did with my truck and if I needed anything else with my truck and if I needed anything else More

I recently moved to this area and started to consider a new smaller pickup truck, I knew the realistic trade in value for my trade, I had recieved a welcome post card from Bowser and stoped to chat and see new smaller pickup truck, I knew the realistic trade in value for my trade, I had recieved a welcome post card from Bowser and stoped to chat and see if there were color charts available for the new models. I didn't receive the normal rush at the door when entering but instead was offered the literature and info I was looking for and a cup of coffee - I was impressed by this gesture and and in looking around I realized how well kept and clean the facility was. I hadn't even talked to a salesman as I as I was leaving. As I drove out I was passing through the new truck line up and stopped to look at a Colorado Trail Boss as I knew nothing about them. A salesman stoped and asked me if I wanted to take it for a test drive, I was impressed with the ride quality and visibility, it had the right mix of options. When we got back to to the dealership I asked for a written quote which took 5 minutes, I countered that with my offer, then we agreed at a price in the middle. They honored my veterans discount, gave me free inspections for life and promised an occasional free car wash and an oil change and tire rotation. What more could you ask for. I picked up my clean truck about 2 hours later. I felt comfortable and respected through out the purchase process, everyone I dealt with was knowledgeable and professional. More

I was really pleased with the service provided. The staff were very friendly and polite. The staff were very friendly and polite. More

Very attentive, great work. Will the service advisor is an asset for your dealership. Joe. Will the service advisor is an asset for your dealership. Joe. More

It has always been a good experience dealing with Bowser chevrolet always friendly and courteous always keep you up to date on your service progress chevrolet always friendly and courteous always keep you up to date on your service progress More

They always are professional and and address me by my name. And good service as well. name. And good service as well. More

Great service, explained everything in detail abt the service performed on my vehicle excellent communication service performed on my vehicle excellent communication More