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Boyd Chrysler Jeep Dodge Ram of South Hill, VA - Service Center

South Hill, VA

1.0
3 Lifetime Reviews Review Dealership

3 Reviews of Boyd Chrysler Jeep Dodge Ram of South Hill, VA - Service Center

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March 23, 2019

"Worst service department ever!"

- crewezoo

The service manager knows nothing about mechanical things nor knows how to run a service department. On top of that she is rude. They had our truck for over a month and kept saying they hadn't had time to look at it. We ended up having to track down the owner (owns multiple dealerships). We then heard later from them and said our truck had a problem that the truck didn't even have!! They didn't know if they could fix it. Since the truck was still driveable we went and picked it up. We took it to a local mechanic and he had it fixed in 3 days and it only cost a couple hundred dollars. Boyd dealership charged us $110 to do nothing!!! Absolutely absurd.

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Recommend Dealer
No
Employees Worked With
Will not name names
October 27, 2018

"gordon was amazing "

- bradley

gordon winfield was great getting me and my husband a new vehicle he worked hard to get us a good deal he was easy to deal with and very friendly

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Recommend Dealer
Yes
Employees Worked With
gordon whitfield
June 18, 2017

"Boyd's service center minimized the interruption of our trip"

- marthatravels

The battery icon illuminated on our 2013 Chrysler T&C while returning to Pennsylvania from Florida on interstate 95 in northern Virginia. The first dealer I called, 18.5 miles from our location, was not helpful and was almost rude to me. I then called Boyd. Ms. Rachel Harris, a service advisor, was super friendly and told me that the service department would be ready to diagnose the problem when I arrived. So we turned off all unnecessary electric accessories and stated the 35 mile drive to South Hill, VA. When we arrived Ms. Harris welcomed me and remembered my name. She had the car in the service area within 15 minutes of our arrival. After about an hour she provided an update (initial assessment was either the battery or the alternator but the battery had to be fully recharged before an accurate diagnosis could be made). She recommended having lunch at a great restaurant near by (lunch was great!). When we returned, she told me the alternator failed. She then contacted Chrysler about the extended warranty we purchased. She received confirmation that the warranty was valid and initiated the repair. (There was only one alternator in inventory.....thank goodness.) The repair was completed by Mackenzie Hadley. He is a super nice person and was kind enough to lower the lift so I could get an item out of the car before he completed the repair. While we were waiting Ty Miller, a very nice sales associate, showed/demonstrated the features of a Chrysler Pacifica. His presentation was very thorough (almost 30 minutes) and really enjoyable........even though Ty knew we weren't going to buy a car from him! We were are very appreciative that Rachel and Mackenzie got us back on the road within 3.5 hours of arriving at Boyd. I never expected the outstanding service and personal kindness that the staff at Boyd extended to us as travelers just passing through Virginia. We wish we lived closer to South Hill, VA so I could buy our next car from Boyd!

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Recommend Dealer
Yes
Employees Worked With
Rachel Q Harris, Mackenzie Hadley, Ty Miller
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