Attention all potential customers of Braddock Motors,
I don't typically do this, but I feel I need to express my extreme disappointment with a recent interaction there. In late October 2015, we purchased a vehicle from them. This vehicle was a 2003 Dodge pickup. We were pleased with the salesperson and the buying experience overall. This truck was a second family vehicle, purchased so that our son would have a vehicle for those days he wasn't picked up by his boss for work, and so that we had a 4x4 to use in inclement weather. Mind you, the vehicle spent more time parked in the driveway than being driven.
Here is where things turn bad. A few weeks ago, the engine abruptly began to shake and smoke profusely. We have AAA, so we called for a tow to the closest AAA affiliated garage. We were soon told by that garage that the diagnosis was "major internal failure". When started, the engine pushed over half a quart of oil out through the exhaust in less than 30 seconds. The recommended repair was to replace the engine completely.
In the spirit of full disclosure, we did not buy an extended warranty with the vehicle. That said, this truck was owned less than 4 months, and we had driven it a grand total of 2,320 miles. It hadn't even been driven enough to be due for an oil change. Let that sink in for a moment....
I immediately called our salesman, and explained the situation. I fully expected a reputable business to step up and take care of this issue. What I got instead was more frustration. I could not speak with the owner, as he was out of the area, and would not return my call. They hid behind the fact I did not have a warranty. I understand warranties, and I also understand the ethical and right thing to do. I am challenged on a daily basis with customer issues where I have the legal foothold if push came to shove. Sometimes you have to take a deep breath and do what is right, and what elevates your reputation and creates a return customer. A little history; between my wife's parents and us, there have been no less than 5 vehicles purchased from Braddock Motors. This is the second that I have purchased myself in the last 2 years or so.
So, in conclusion, I would just say " buyer beware". My recent experience, and the fact that the ownership/management refused to back their product in this circumstance, has lost them a customer for life. I will not line the owners' pockets with another penny of my hard earned money. I will now steer anyone I can from their doors, in hopes they would give their money to a dealer who honors fair business, stands behind their products, and fosters true relationships with their clientele.