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Braddock Motors

5.0

5 Lifetime Reviews

6921 Urner Ave, Braddock Heights, Maryland 21714 Directions
Sales: (301) 371-6200

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5 Reviews of Braddock Motors

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June 05, 2019

"Above and Beyond!"

- edorsey

I must tell you what a Big help Braddock Motors has been to me. I did not purchase a vehicle from them but they helped me straighten out a problem created by a local dealership in town which closed and never processed my title and tags. Rodney (Smiley) and Mike helped get me get a new title somehow and I was able to get legal tags for my Traverse. These guys didn't have to help me but spent several hours with me going over all possible solutions! I have promised them I will only buy from them and my family is currently looking at purchasing vehicles from them! Thanks so much!! Straight honest and Helpful!

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Recommend Dealer
Yes
Employees Worked With
Rodney, Mike
January 15, 2018

"Above and Beyond!!"

- A.K Lewiss

I must say that I was pleasantly surprised on how I was treated after having some problems with my car. These guys did everything possible to fix my car and even though the car was fixed from the service department I told them I just didn't feel comfortable in it. They told me I could have a complete refund or pick something else out on the lot. I drove several cars and decided on a cute Nissan Versa!! Never been happier!! I have had the car over a month and have had no problems! Thanks for taking care of me and standing behind your word!!

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Recommend Dealer
Yes
Employees Worked With
Mike & Rodney
November 13, 2017

"Great Store with Great Prices"

- Spencer D.

Have been shoppig online and found this little dealership on the mountain in Frederick. Everyone was so nice and helpful. No pressure and all of the prices were posted. I hate when I have to ask for a best price. They posted the best price and have a no haggle policy. Creates a total different atmosphere as no managers are involved. Cars are clean and I am enjoying my new Nissan Versa!! Check them out!!

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Recommend Dealer
Yes
Employees Worked With
Rodney, Chris, John and Mike
December 29, 2016

"Thanks for Everything!!"

- Erica

Excellent sales and managers at Braddock Motors. I needed help in purchasing a new vehicle and everyone made me feel welcomed once arriving at the store. I needed in house financing and was treated very fairly from Rodney. I love my car and am so happy they could help me.

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Recommend Dealer
Yes
Employees Worked With
Rodney
February 22, 2016

"Horrible Business Ethics"

- DR21742

Attention all potential customers of Braddock Motors, I don't typically do this, but I feel I need to express my extreme disappointment with a recent interaction there. In late October 2015, we purchased a vehicle from them. This vehicle was a 2003 Dodge pickup. We were pleased with the salesperson and the buying experience overall. This truck was a second family vehicle, purchased so that our son would have a vehicle for those days he wasn't picked up by his boss for work, and so that we had a 4x4 to use in inclement weather. Mind you, the vehicle spent more time parked in the driveway than being driven. Here is where things turn bad. A few weeks ago, the engine abruptly began to shake and smoke profusely. We have AAA, so we called for a tow to the closest AAA affiliated garage. We were soon told by that garage that the diagnosis was "major internal failure". When started, the engine pushed over half a quart of oil out through the exhaust in less than 30 seconds. The recommended repair was to replace the engine completely. In the spirit of full disclosure, we did not buy an extended warranty with the vehicle. That said, this truck was owned less than 4 months, and we had driven it a grand total of 2,320 miles. It hadn't even been driven enough to be due for an oil change. Let that sink in for a moment.... I immediately called our salesman, and explained the situation. I fully expected a reputable business to step up and take care of this issue. What I got instead was more frustration. I could not speak with the owner, as he was out of the area, and would not return my call. They hid behind the fact I did not have a warranty. I understand warranties, and I also understand the ethical and right thing to do. I am challenged on a daily basis with customer issues where I have the legal foothold if push came to shove. Sometimes you have to take a deep breath and do what is right, and what elevates your reputation and creates a return customer. A little history; between my wife's parents and us, there have been no less than 5 vehicles purchased from Braddock Motors. This is the second that I have purchased myself in the last 2 years or so. So, in conclusion, I would just say " buyer beware". My recent experience, and the fact that the ownership/management refused to back their product in this circumstance, has lost them a customer for life. I will not line the owners' pockets with another penny of my hard earned money. I will now steer anyone I can from their doors, in hopes they would give their money to a dealer who honors fair business, stands behind their products, and fosters true relationships with their clientele. Respectfully, Derek Reynolds

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Recommend Dealer
No
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