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Braman BMW Miami - Service Center

Miami, FL

4.6
986 Reviews
Call Service Center (786) 577-5220

986 Reviews of Braman BMW Miami - Service Center

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February 25, 2025

While the service representative was professional, the overall experience at Braman is always terrible. It is not the level of service for a luxury vehicle dealer. I can’t wait to buy a non Braman vehic More

by ines_marrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody
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Feb 26, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your feedback. We regret that our service did not meet your expectations. Customer satisfaction is our top priority, and we take accountability very seriously, and we recognize that the overall experience fell short of the high standards we strive to uphold. We would appreciate the opportunity to understand more about your concerns and work towards a resolution that ensures a better experience moving forward. Please feel free to contact us directly so we can address any specific issues and earn back your trust. We value your input and are committed to improving our service. Thank you, Luis Matos Service Director

February 24, 2025

Maruf is great. The service is top notch and the staff is good. It is convenient. More

by fishmanr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf
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Feb 24, 2025 -

Braman BMW Miami responded

We are very happy to hear that Maruf provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 24, 2025

Good and timely service as promised. Appreciate the video which shows the analysis of the car. More

by munoz848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Ferrer
Report | Print
Feb 24, 2025 -

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 22, 2025

5 Stars service by Bismarck, his services always are more than expected best rep. ever. More

by LUISECADENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bismarck
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Feb 22, 2025 -

Braman BMW Miami responded

It's great to hear that we were able to help you out, Luise. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 22, 2025

Chris gives her attention and service towards the person/human in front of her. She wants to make it pleasant and easy, which is a refreshing vibe. More

by CYAMA
Recommend Dealer
Yes
Employees Worked With
Chris in the service center for MINI
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Feb 22, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 22, 2025

Holly Salazar is a great service advisor. Communicates well and often. Place is clean and service has been great so far. More

by a_tosca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osvaldo Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Salazar
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Feb 23, 2025 -

Braman BMW Miami responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Holly met your expectations. Thank you for choosing Braman BMW Miami, we look forward to having you as a valued customer for many years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 22, 2025

Outstanding customer service from start to finish. Israel my service advisor congenially and attentively addressed my questions and concerns. and promptly followed up. Thank you Israel for your frien More

by ALISHA.TALBOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Morales
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Feb 23, 2025 -

Braman BMW Miami responded

Thank you, Alisha, for taking the time to share your thoughts on working with Israel and our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Easy to get early appointment and the wait time at the dealer to perform the service was short. Service advisor was friendly and. clear. More

by larsschott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrey Lopez
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Feb 21, 2025 -

Braman BMW Miami responded

Thank you, Lars, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Maruf is always amazing to work with. Makes every visit easy, friendly, and accommodating. Thank you Maruf, More

by JESSICA.M1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf
Report | Print
Feb 21, 2025 -

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Dealer agent polite and knowledgeable. Clean and complete service facility. The third party loaner (rental) company on site, could improve waiting time though! More

by pmiglioli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 21, 2025 -

Braman BMW Miami responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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