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Braman BMW Miami - Service Center

Miami, FL

4.6
999 Reviews

999 Reviews of Braman BMW Miami - Service Center

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May 15, 2025

Services are very expensive. In this last case, I was told that the $350 diagnostic fee would not be waived. When it finally was, I was told it was a favor. More

by IKUHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lester
May 18, 2025 -

Braman BMW Miami responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 14, 2025

Worst customer service. I have had Audis, Mercedes. By far worst dealership. Needs better customer service More

by shelbykempler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance team
May 18, 2025 -

Braman BMW Miami responded

We're sorry that you didn't have a completely satisfying experience, Shelby. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 12, 2025

Braman service department is the best! Audrey, my service rep is so professional and takes cares of everything. All the staff seem to go out of their way to make you feel like they care. More

by DEBRAD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone!
May 12, 2025 -

Braman BMW Miami responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Braman BMW Miami, we look forward to having you as a valued customer for many years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 10, 2025

My lease as up. Carlos Munoz, in Mini sales, was not only knowledgeable and helpful but made the whole experience unstressful and love my new mini ! More

by MANENA.LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Muñoz
May 10, 2025 -

Braman BMW Miami responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Braman BMW Miami. We look forward to having you as one of our valued customers for many more years to come! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 10, 2025

Amazing service. Efficient, friendly, easy. My service person was incredibly accommodating. They delivered the car back too. More

by STUARTROTHENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrey lopez
May 10, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 09, 2025

Very professional Curtesy, great time management, pricing ok I probably will got here again Thanks More

by philose_26
Recommend Dealer
Yes
May 09, 2025 -

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 07, 2025

Professional, flawless I'm from Chicago, visiting your dealership was a dream, compared to what I'm used to. Everything ran so effortlessly. From the moment I drove into the driveway. More

by edmundpas
Recommend Dealer
Yes
Employees Worked With
Osvaldo Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Osvaldo Blanco
May 07, 2025 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 07, 2025

Maruf my service advisor is the best, fast and accessible, always willing to accommodate my busy schedule. More

by MARCELACARILLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dayana Diaz
May 07, 2025 -

Braman BMW Miami responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 07, 2025

I am very happy with my new car! Thanks to Guillermo Naranjo, a very professional salesman who helped me with my purchase! More

by ELDANIRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo naranjo
May 07, 2025 -

Braman BMW Miami responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 05, 2025

I am truly pleased with the exceptional service I received. From the moment I made the initial call to the final delivery, every step of the process was handled with care and professionalism. Everyon More

by alex_koshy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 05, 2025 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman BMW Miami to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director