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Braman BMW Miami - Service Center

Miami, FL

4.6
1,028 Reviews

1,028 Reviews of Braman BMW Miami - Service Center

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February 12, 2025

Excellent and Fast Service. Maruf is my service advisor and he took care of me as if I were his family member. I was provided with a loaner and my car was ready when promised. More

by mederosmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf Dib Muchallah
Feb 12, 2025 -

Braman BMW Miami responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Maruf met your expectations. Thank you for choosing Braman BMW Miami, we look forward to having you as a valued customer for many years to come! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 12, 2025

Andrey is an AWESOME at managing the service department for the customer. He is the best at Braman. More

by GGABELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Pimienta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Lopez
Feb 12, 2025 -

Braman BMW Miami responded

It's great to hear that Andrey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 12, 2025

Customer service is great. I just think $600 for a tire was a bit too much More

by KETTELYJ68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Feb 12, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 12, 2025

Excellent service. Nasser is very friendly and committed. Car was due on time. Informative videos about the situation with the vehicle are awesome. More

by JOSE DORMOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nasser Darwich
Feb 12, 2025 -

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience, Jose! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 12, 2025

He was courteous, attentive, professional and took the time to listen to my needs and was helpful in securing me a loaner vehicle. Five stars! More

by TRODRIGUEZTV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osvaldo Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 12, 2025

Maruf was great! ! Great service. I was in and out. I will recommend it to all my friends More

by MDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf
Feb 12, 2025 -

Braman BMW Miami responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 12, 2025

Very helpful staff and prompt. Enjoy working with this team. I would recommend all my friends. Always had great experience More

by UGUBUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bismark - service
Feb 12, 2025 -

Braman BMW Miami responded

We are very happy to hear we provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

February 11, 2025

Was my go to place for many years as I purchased my mini cooper here. Recently was quoted $3,500 to repair an oil leak I supposedly had. I got a second opinion and was told I did not have an oil leak. Will More

by BP
Recommend Dealer
No
Employees Worked With
Not sure
Feb 14, 2025 -

Braman BMW Miami responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Braman BMW Miami Team

February 11, 2025

Charged me 5500$ to fix everything got car back with a. messed up ceiling liner. They fixed that for free cuz they had to no way I could drive car that way. However upon returning car a second time. We sti More

by Gregory Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harvey
Feb 12, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the experience you had at our dealership, and we're truly sorry for any inconvenience and frustration this has caused you. We understand that after paying $5,500 for repairs, you expect your vehicle to be returned in perfect working condition. It's concerning to hear that issues were not resolved to your satisfaction, and we regret the oversight and additional charges you encountered. We have already waived the additional fees and have worked to rectify the issues with your vehicle. We truly appreciate your patience and understanding throughout this process. Should you have any further concerns or if there is anything more we can do to ensure your complete satisfaction, please do not hesitate to reach out to us directly. Thank you, Ramon Marte rmarte@bramanmiami.com

February 11, 2025

I’m in Miami from Boston six months of the year. The quality of the service staff is excellent .I especially appreciate the video at the end . Thank you More

by waynehsaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Braman BMW Miami responded

Thank you so much, Wayne, for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

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