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Braman BMW Miami - Service Center

Miami, FL

4.6
1,035 Reviews
Call Service Center (786) 577-5220

1,035 Reviews of Braman BMW Miami - Service Center

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June 03, 2025

The attention was good and on time . My service provider was very helpful friendly and knowledgeable. More

by ALBERTSFINEJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleverton Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 02, 2025

José Padron great service advisor. Kept me in the loop and great info made my decision making easy. More

by SECAUL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Padron
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Jun 02, 2025 -

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 02, 2025

I was very satisfied with the cordial and profesional interaction during my last visit special thanks to Israel Morales More

by VNUNEZSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Morales. (Mini Service Rep)
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Jun 02, 2025 -

Braman BMW Miami responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 02, 2025

Speedy service and excellent customer service. Thank you J. Alvarez. Very pleasant interaction. Professional and transparent with service costs. More

by NATALIE2VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEASIL ALVAREZ
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Jun 02, 2025 -

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 02, 2025

Jaciel amazing service advisors along with the staff that receives your car. Recommend highly you take the car to Braman More

by BLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not deal with any sales people
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Jun 02, 2025 -

Braman BMW Miami responded

Thanks for sharing about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 02, 2025

Super slow and bad service. Car was returned with scratches on leather and parts disassembled. Customer service reps have no customer skills, they are rude and not responsive. More

by ZAROFFN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 06, 2025 -

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 02, 2025

Staff is very courteous, However I have experienced poor quality control and personal items theft. More

by OTTO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irrelevant
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Jun 06, 2025 -

Braman BMW Miami responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 01, 2025

After 3 attempts and waiting 4,hours they were not able to fix a simple the door curtsey light which lights the ground on the passenger side. They told me they “had to change the whole care wiring to fi More

by S.R.G.BUSINESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department Jose Padron
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Jun 04, 2025 -

Braman BMW Miami responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

May 31, 2025

I have been a customer for over 10 years. I have leased 3 cars from Braman-unfortunately the last one I had to lease from South Motors-better deal. I tried service there but nothing compares More

by CECILIAMCASTILLO
Recommend Dealer
Yes
Employees Worked With
Israel Morales
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May 31, 2025 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman BMW Miami to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

May 30, 2025

I've been to many BMW dealerships, this is the best one I've been too More

by LINX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 30, 2025 -

Braman BMW Miami responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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