Braman BMW Miami - Service Center

Peter is very professional, polite and attentive. Peter makes sure all details are taken care of from drop off to pickup after the car is repaired. makes sure all details are taken care of from drop off to pickup after the car is repaired. More

After the service was performed, Unfortunately the car came out of the dealer with white stains. I think they washed incorrectly and they are probably using the wrong products. Now I am afraid to leave came out of the dealer with white stains. I think they washed incorrectly and they are probably using the wrong products. Now I am afraid to leave my car there because new stains will pop up More

My experience was great! Friendly staff, clean all around, felt safe. My loaner was easy, clean with minimal wait. They even polished a piece in the bumper and that was a plus! Exceeded expectations! around, felt safe. My loaner was easy, clean with minimal wait. They even polished a piece in the bumper and that was a plus! Exceeded expectations! More

I love getting my car serviced here. My rep Maico knows who I am and keeps me updated every step of the way. Plus, I never have to worry about renting a car while my car is being worked on because they off who I am and keeps me updated every step of the way. Plus, I never have to worry about renting a car while my car is being worked on because they offer loaners! The loaners are always clean and nice and up to date. More

Excellent services from Service department as well from Benjamin Ferrer who has been my service advisor since the beginning of my lease. I'm very happy with my 4 series BMW and I'm looking forward for my n Benjamin Ferrer who has been my service advisor since the beginning of my lease. I'm very happy with my 4 series BMW and I'm looking forward for my next lease with BMW. This Dealer ship is the best!! More

I feel very confortable when come todo the service in the deeler because the people are very friendly,and profesional ,the service is faster and excellent . the deeler because the people are very friendly,and profesional ,the service is faster and excellent . More

Disingenuous. Unethical. Liars. Quoted us a price, we did not agree to go through with the service. Requested specifically that the service not be performed. The service was performed despite our request, an not agree to go through with the service. Requested specifically that the service not be performed. The service was performed despite our request, and then we were billed for it. The invoice stated the service was performed upon our request! This was a lie. When questioned about this, neither staff nor management took accountability for the mistake. The pricing for service at this location is inflated - this is widely known. They had the chance to make it right in the end and chose not to. Will never return. Will tell everyone about how poor the experience was. More

My interaction with Peter was friendly and very professional. Loaner department was backed up but communicated well with keeping waiting customers informed and updated. Outside service employees we professional. Loaner department was backed up but communicated well with keeping waiting customers informed and updated. Outside service employees were friendly and helpful. More

Excellent service, all employee in service area know his work, are friendly, professional. Service is faster and able to resolve the problem. I recommend to my friends. work, are friendly, professional. Service is faster and able to resolve the problem. I recommend to my friends. More

Great customer service by Thomas. The issue was identified and I given a loaner a beautiful X7 . I was called many times with updates and was very satisfied. identified and I given a loaner a beautiful X7 . I was called many times with updates and was very satisfied. More