Braman BMW Miami - Service Center

I bought my car at Vista BMW and switched to Braman because of the horrible experience I had at my first service visit there. Definitely don’t regret the change. because of the horrible experience I had at my first service visit there. Definitely don’t regret the change. More

I was very dissatisfied with the service. Had to bring my car in since the engine light came on made an appointment for Friday morning, requested a loaner I was told first came first gets the loaner. Fi my car in since the engine light came on made an appointment for Friday morning, requested a loaner I was told first came first gets the loaner. First time I use Israel Vazquez put my name down and by 9:00 AM I was told no more loaners. Spoke to the manager and luckily he got me one, never imagined that my card would not get looked at until Monday and finally got my car back on Wednesday and probably the service adviser that made it happen is Felipe. I think that if you don't have enough personnel then decline the appointments or I should have been told from the beginning how many days my car would sit there. With 15,000 miles and under warranty it seems that my car was NOT a priority. What a difference in the service that Mercedes Benz provides. More

Aaron is the best service guy, he is always so accommodating and helpful, he is very knowledgable and helped steer me in the right direction accommodating and helpful, he is very knowledgable and helped steer me in the right direction More

Armando Acosta was of brilliant assistance by promptly providing a service quote and getting the car fixed. 5 stars service, quality , and timelines. Back on the road! providing a service quote and getting the car fixed. 5 stars service, quality , and timelines. Back on the road! More

Bismark is above and beyond and is an asset to Braman!!! He made sure I was informed and happy with the service and followed up. He made sure I was informed and happy with the service and followed up. More

Armando was top notch. Was very happy with time it took to get back car. Was very pleased with the service price. I will return again. to get back car. Was very pleased with the service price. I will return again. More

The perfect service, professional attention. The only thing I don't understand is why I had to wait 33 minutes for the car to be delivered. It seems to me that there are problems of planning and deliver thing I don't understand is why I had to wait 33 minutes for the car to be delivered. It seems to me that there are problems of planning and delivery coordination. More

Maruf is superb. Always on top and keep you informed. Treat you like friends and knows you by your name and knows your car history Treat you like friends and knows you by your name and knows your car history More

Thomas was very helpful and accommodating since my usual service advisor was not available. He kept me well informed about repairs and was very polite...excellent customer service. service advisor was not available. He kept me well informed about repairs and was very polite...excellent customer service. More

Andrey Lopez is an amazing Gentleman. Very polite, prompt and professional. I will always go back to him in the future. He followed up on every step regarding my service. Too bad you don't have BMW's as loan and professional. I will always go back to him in the future. He followed up on every step regarding my service. Too bad you don't have BMW's as loaners. More