Braman BMW Miami - Service Center

Finally a good experience at Braman I have been critical of Braman in the past, and have commended my car. This timeI will do the opposite. My dealer experience was excellent, and defi I have been critical of Braman in the past, and have commended my car. This timeI will do the opposite. My dealer experience was excellent, and definitely better from before. From receiving my car, providing a loaner, to the return of my car, everything went as it should at an upscale dealership. On the positive side as well, the mechanics diagnosed several issues that I had not noticed and proceeded to take care of them under warranty. I appreciate this! On the negative side, it bothers me that such problems are happening with a car that has less than 13,000 miles!!!!!!!!!!!!!!!!!!!!!!!! It scares me to think what will happen if I keep the car for a long time, as I was intending to do? How can so many problems (although I didn't even notice them, they are serious problems) occur in a car still so new? More

Love the consistent and reliable service Excellent and efficient service. The service advisor always proactive and keeps you up to date. The turn around time and wait period are reasonable. Excellent and efficient service. The service advisor always proactive and keeps you up to date. The turn around time and wait period are reasonable. I have recommended Braman to other family members and friends. More

The staff at Braman is friendly, fast and efficient. Great service team. I really like being informed of the time as I use my car for business. Great service team. I really like being informed of the time as I use my car for business. More

Maico is great great service great communication car was returned promptly and very clean very satisfied. Was able to get a same-day appointment and returned same day returned promptly and very clean very satisfied. Was able to get a same-day appointment and returned same day More

Excellent Customer Service I've always had an excellent experience here, from my Service Agent/Concierge Kris Barres meeting me outside when I arrive to his meticulous inspectio I've always had an excellent experience here, from my Service Agent/Concierge Kris Barres meeting me outside when I arrive to his meticulous inspection of my car before I pick it up (I am very OCD and notice every detail when I pick up my car after service and before I leave the lot). First dealership ever that I will continue to use after my warranty expires. More

Great job - service advisor Maruf Muchallah is a responsive professional always happy to assist promptly and with a friendly manner. I never doubt his advice and it has always served as good guidanc responsive professional always happy to assist promptly and with a friendly manner. I never doubt his advice and it has always served as good guidance. More

It starts with the staff From the time I arrive at the new service center the staff was attentive, helpful and professional. Then when entering the service area, my service a From the time I arrive at the new service center the staff was attentive, helpful and professional. Then when entering the service area, my service advisor, Thomas Rutigliano, was exceptionally professional and helpful. Couldn’t ask for more! Thanks to all! More

Maruf is a pleasure to work with. My appointments are scheduled effectively with no wait and follow through on my car and when expected is always prompt. scheduled effectively with no wait and follow through on my car and when expected is always prompt. More

Great attention by Bismark Guerrero, fast and reliable. Service was fast, check in/out easy and the overall experience was satisfactory. Convenient location and knowledgeable staff. Service was fast, check in/out easy and the overall experience was satisfactory. Convenient location and knowledgeable staff. More

Excellent and very communicative, knowledge and well done job, no more problema and the car is in excellent condition. Very satisfied with the overall out coming. job, no more problema and the car is in excellent condition. Very satisfied with the overall out coming. More