Braman BMW Miami - Service Center

Always excellent service Every time i come here the service is excellent. The staff treats me like like I'm important and i love it. The coffee is good also. Every time i come here the service is excellent. The staff treats me like like I'm important and i love it. The coffee is good also. More

Regular vehicle maintenance, plus knew I needed new tires. I requested Maruf Muchallah as my service manager, as he has always provided excellent service in the past. I checked in and waited about 5 minutes wh I requested Maruf Muchallah as my service manager, as he has always provided excellent service in the past. I checked in and waited about 5 minutes while he finished with another customer. He then attended to me - remembered me - and went out to look over the vehicle. He arranged for the scheduled maintenance and verified to me that I need 3 new tires (the 4th I had already replaced the year before). He prepared the estimate and I was pleasantly surprised at the total, since I knew how expensive run-flat tires are on BMWs. He arranged for me to obtain a loaner vehicle and I was out within the hour. My vehicle was ready for pickup by 3 pm that afternoon. More

Well organized, smooth , friendly system. Made appointment on line initially and changed it via phone. Very easy peasy. Everyone was prepared when I arrived, my service rep was very friendly Made appointment on line initially and changed it via phone. Very easy peasy. Everyone was prepared when I arrived, my service rep was very friendly and concerned about my time. Kept me up to date via text. This was regular maintenance so I didn’t have any problems and the car was ready within the time the sales rep estimated. All good! More

Best there is for your BMW Car was fixed right the very first time. Car had been taken to another BMW dealership several times before but the problem persisted. Braman BMW fixe Car was fixed right the very first time. Car had been taken to another BMW dealership several times before but the problem persisted. Braman BMW fixed it the first time around. A+ More

I had a good experience, but found the pricing on the servic Aaron was very nice and helpful, thought servicing fees were very high . I thought some online specials could of been offerred to me for some discount Aaron was very nice and helpful, thought servicing fees were very high . I thought some online specials could of been offerred to me for some discount. More

Kris Barres is great Always prompt and attentive, super friendly and honest. When they didn’t have a loaner available they paid for my Uber. Classy outfit. Will return for Always prompt and attentive, super friendly and honest. When they didn’t have a loaner available they paid for my Uber. Classy outfit. Will return for next car. More

Superb team superb Service Team was extremely accommodating, polished, and professional!! Came by the night before my appointment and was pleased that the team didn’t waiver, ac Team was extremely accommodating, polished, and professional!! Came by the night before my appointment and was pleased that the team didn’t waiver, accommodated my request, and made it as easy as could be! More

Saved again Engine light turned on and I called immediately Armando on my way to work, he took me in, got a loaner and picked up the car the next day, This was t Engine light turned on and I called immediately Armando on my way to work, he took me in, got a loaner and picked up the car the next day, This was the second time i called Armando on the fly and he came through! Can’t say enough about the service. More

Complete courtesies from front gate to check in to payment!! Challenges occur and I had to come make two runs, one for a specialized part and the next day to install as Braman has the expertise. On both visits, Challenges occur and I had to come make two runs, one for a specialized part and the next day to install as Braman has the expertise. On both visits, Eysha was pleasant and the consummate professional while other customers were apparently having a "bad day"! My next days visit, the gate attendant Romain greeted me with a perfect salute and a "bon jour". Romain later washed and my car and ensured I had everything before departure. My service consultant Bismark was friendly, funny and ensured that I understood the necessary work, upon completion of the task, he ensured I know the protocols to check out. More

exellent service Jeff is and excellent person , he shows a sincere interest in customers and the solutions to their problems. Jeff has a terrific personality for his Jeff is and excellent person , he shows a sincere interest in customers and the solutions to their problems. Jeff has a terrific personality for his job. He makes his customers feel al ease and provides exceptional customer service. More