Braman BMW Miami - Service Center

Keep up the great work I was fortunate enough to have Peter Armstrong as my service agent. He had a great attitude and was able to turn my day around with simply his pleasan I was fortunate enough to have Peter Armstrong as my service agent. He had a great attitude and was able to turn my day around with simply his pleasant demeanor and great customer service! Thank you again More

Appointment on time I took my car for service and was greeted corteously and on time! Further, the car was inspected for lease return in the same visit which saved me a t I took my car for service and was greeted corteously and on time! Further, the car was inspected for lease return in the same visit which saved me a trip to the dealer on another day More

Great Service from Maruf Muchallah, My previous service representative, Jose, left Braman and I was referred by my salesperson to Maruf Muchallah as someone to contact about my service. My previous service representative, Jose, left Braman and I was referred by my salesperson to Maruf Muchallah as someone to contact about my service. Maruf did an excellent job getting me in and out of the dealership, and I was extremely happy. More

Car Service My Service Consultant possessed excellent customer service skills, was extremely professional and courteous , and had a sunny disposition. I was orig My Service Consultant possessed excellent customer service skills, was extremely professional and courteous , and had a sunny disposition. I was originally assigned to another service consultant, but he was running last, and without hesitation, Mr. Guerrero offered his assistance, so I wouldn’t be inconvenienced. His kind gesture was greatly appreciated. It was discovered that the connector was recalled, and was told it was a 4 hour wait. I opted to stay, and to my surprise, my car was finished before the allotted time. On top of that, I received a complimentary car wash, which I desperately needed! The inside was vacuumed too. More

Excellent service Marouf and the team give excellent service! They were prompt and courteous. I would always want their help for any problem. Kudos to the whole team! Marouf and the team give excellent service! They were prompt and courteous. I would always want their help for any problem. Kudos to the whole team! More

Great Service I always get great service at BMW particularly from our service person Kristopher Baires. He is extremely helpful and knowledgeable and I never have I always get great service at BMW particularly from our service person Kristopher Baires. He is extremely helpful and knowledgeable and I never have to wait long checking the car in. Although the pricing is high for service the quality is there. More

Great!jomar Orozco like always excellent. Always do my service for my BMW at braman in Miami Beach with jomar Orozco , he's excellent and very helpful.Great ambiance and my car service is alwa Always do my service for my BMW at braman in Miami Beach with jomar Orozco , he's excellent and very helpful.Great ambiance and my car service is always on time. More

Fee and cost outrageous Return your rental to BMW and have to pay a $350 fee, to return it! This is xxxxxxxxx and I will never come back to you guys! Return your rental to BMW and have to pay a $350 fee, to return it! This is xxxxxxxxx and I will never come back to you guys! More

terrible service was extremely delayed. Had an appointment for 11 on 5/1; Car was supposed to be ready on Friday. Told on Friday car would not be ready unt service was extremely delayed. Had an appointment for 11 on 5/1; Car was supposed to be ready on Friday. Told on Friday car would not be ready until Saturday. Then told late Friday it would not be ready until Monday. We were told that even though we had an appoimtment for 5/1 at 11; when an appointment is made for that time, the car isn't worked on until the next day. Why lie to us? The work was not more than several hours; even if it was more, the car should have been ready by Friday. To top it off, we received a Honda (the cheapest model) as a loaner More

Improved Bmw experience Better drop off experience then last time Was out in 30 minutes wt loaner Good overall experience Little slow On retrieving my car Positive Better drop off experience then last time Was out in 30 minutes wt loaner Good overall experience Little slow On retrieving my car Positive experience Compared to last one. More