Braman BMW Miami - Service Center

THE WORST!!! ******WARNING!!!! DO NOT BUY A CAR HERE!!!!*** The absolute worst service department hands down. The service department at Braman has completely ru ******WARNING!!!! DO NOT BUY A CAR HERE!!!!*** The absolute worst service department hands down. The service department at Braman has completely ruined the experience of owning a BMW. They service advisors are robots and want to do as little work as possible and it shows in their attitude, the actual techs couldn’t fix a leaky sink let alone a car. They sold me a $6700 extended service contract from BMW not a 3rd part DO NOT WASTE YOUR MONEY!!!!!! Unless you plan on keeping the car in your garage and never plan on starting the car any warranty is pointless. They would tell you “oh you started the car and the engine exploded, yea that’s not covered under the warranty once you start the car the warranty is voided”. Brought my car in 4times for the same issue they tried getting me to pay $3500 for “possible” things it could be, turned out to be a loose bolt which was $0. Also 2 out of the 4times I? brought it in I? all the sudden had a nail in my tire. The only positive I? had was with one of the guys who checks you in, I? told him my issues and even he told me I? should have brought it elsewhere or I? should have bought and AUDI!!! Braman is the worst and is a rip off, if you like spending pointless money, not driving your car, dealing with miserable/incompetent techs, and being frustrated then this is the place for you. More

It was world-class customer service! It was a real pleasure having the entire service team help me with my service needs. The staff was very friendly and knowledgeable. I had an excellent It was a real pleasure having the entire service team help me with my service needs. The staff was very friendly and knowledgeable. I had an excellent experience at Braman BMW ! More

great service My first time at this location and I was very satisfied with service. Service advisor and technician were very knowledgable and very friendly. I will My first time at this location and I was very satisfied with service. Service advisor and technician were very knowledgable and very friendly. I will be back for sure even though I live almost 45 mins away. More

Great Service! Best service that I've received at a dealership by far! They even reimbursed for my Uber trip to pickup my car! Two thumbs up! Best service that I've received at a dealership by far! They even reimbursed for my Uber trip to pickup my car! Two thumbs up! More

My BMW service experience I love the customer service experience that I get every time that I go to get my car service at Braman BMW every one is super friendly and very profes I love the customer service experience that I get every time that I go to get my car service at Braman BMW every one is super friendly and very professional especially my service advisor Jesika, she is the best service advisor ever. Thank you. More

Service recognition Thanks to Ben for his excellent service and follow up. This is what has kept me returning to Braman for the past 10 years and will continue to do so. Thanks to Ben for his excellent service and follow up. This is what has kept me returning to Braman for the past 10 years and will continue to do so. More

Service Excellent customer service and friendly Marco Rodriguez was excellent. Service time was exactly what I was told and car was cleaned when delivered. Wo Excellent customer service and friendly Marco Rodriguez was excellent. Service time was exactly what I was told and car was cleaned when delivered. Would recommend this Braman dealership. More

My experience was amazing! From the moment I walked in I felt nothing but love and great customer service! Armando helped me so much! He was so sweet. The entire time my car was From the moment I walked in I felt nothing but love and great customer service! Armando helped me so much! He was so sweet. The entire time my car was being serviced he stayed in communication with me as agreed. He found out exactly what was wrong with my car and fixed it. He made the overall experience more personable instead of making it just about business. He is very friendly. The men that work outside in the valet are also very caring and do anything just to make sure you leave satisfied. Two thumbs up && moving forward I will be taking & buying all of my future and current BMW's here! More

Fast and good Service dept Rep keeped me alerted to status of the car by text. Service was quick. Staff was friendly. Julio the guy that brought me the car at the e Service dept Rep keeped me alerted to status of the car by text. Service was quick. Staff was friendly. Julio the guy that brought me the car at the end was very polite. More

Excellent service Very impressed with the overall experience we had at Braman bring in our car for warranty repair, for many years we went to the BMW dealership in For Very impressed with the overall experience we had at Braman bring in our car for warranty repair, for many years we went to the BMW dealership in Fort Lauderdale, no more we bought our new BMW at Braman and we plan to have all the service done by them. More