"Bought my F250 during COVID-19 but Chris was still a..."
Bought my F250 during COVID-19 but Chris was still a great salesman. Made an appointment and he got my truck all ready for me to take home to East coast Florida. 2020 F250 is one badass truck! Thanks again Chris and I will be back if we need anything else vehicle wise.
"Tracy Thompson went above and beyond in guiding us..."
- Simon Henry Mills
Tracy Thompson went above and beyond in guiding us through the purchase
of my F150 Lariat Crew Cab duel turbo 4 x 4. No pressure. Just attention to our need. He guided me as a friend even though we had just met. Tracy Thompson, Q and Brandon Ford took real good care of us. Brandon Ford has the stock on the lot. I called the night before, my choice was available, Tracy had the Truck washed and ready and reserved !!! Tracy made sure no one got that truck but me. Thankyou Tracy, we love the Red Baron and she is a head turner and rides so smooth.
Employees Worked With
Tracy Thompson ( Sales ) Q ( Paperwork and Cashier Check receiver ! ) Omar ( Collision Ordering/Installing Bed Liner and Hard Cover
"I purchased my first car here "certified pre-owned" which..."
I purchased my first car here "certified pre-owned" which later turned out was known by Ford at the time of purchase to have major transmission issues. Contacted Brandon Ford PURELY to express my experience there and was contacted by a manager promising a discount, ultimately to be let down again as it was only viewed as an opportunity to make more money. I was told "we sell them for what we buy them for" as if that's how businesses profit. Keep in mind I did NOT request any discounts they were offered. It seems like they will say what they need to get the deal done NOT do what's right by the consumer. During this whole process I was treated In a condescending manner by staff at Brandon Ford, like I had no right to hold them accountable for their statements after I sign the paperwork. The best part was what I assume is the finance manager making a snide " how did WE waste HIS time" ..... EXTREMELY unprofessional. I can only expect that from someone who insinuated I had no money to put down before asking after I already informed the sales manager I might be inclined to put a down payment if the deal was right. All around I wish I could give 0 stars for BOTH of my experiences.