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Bredemann Toyota - Service Center

Park Ridge, IL

2.1
194 Reviews

194 Reviews of Bredemann Toyota - Service Center

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April 27, 2018

Auto Repair Ripoff My car needed a sensor, I told the advisor exactly which one. He told me that they would need to run a scan for $200 to verify. I then told him I di More

by rippedoffbybredemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 01, 2018 -

Bredemann Toyota responded

Thank you for your feedback, but we must clear up a few things for those who might read this review. As we discussed with you before you posted this review, when a customer comes in with an issue that is outside of the basic 3 year/36,000 mile factory warranty provided by Toyota, they will have to sign for a diagnostic charge. In this case of the check engine light it was $140.00 not $200.00. The technician uses our equipment to scan your vehicle, and take that information to see what system or systems caused the car to illuminate the warning lights. With an extended warranty the first step always needs to be performing the technical diagnosis (not just a guess) for Toyota corporate to even check for any potential coverage for the failed parts. If the sensor would have been a covered component of the contract, then you would have paid nothing but the deductible on the contract if you have one. This is the reason we have to secure a diagnostic fee for the technician diagnosis the concern. If the warranty company does not cover the repair and you don't want to get the repairs done, the technician still needs to be compensated for the time he has put into the diagnostics. If you decided to have this repair done that day or at a later date in the future, that diagnostic fee gets automatically applied to the repair charge. If we didn't charge a diagnostic fee for the more labor intensive diagnostics, every other repair shop would send cars here to be checked to see what parts needed to be replaced for no charge. It looks like you ended up paying $300 for the repair elsewhere anyways, which is exactly what you would have ended up paying for the work to be performed at our dealership. We are sorry if we did not communicate this to you as well as we could have. We wish you many miles of safe and happy driving in your vehicle. Regards, Katie Bredemann

April 03, 2018

Great experience with Mark Glinka Mark Glinka was wonderful. Explained my service to me and got my car all fixed up by the time he said it would be ready! Very pleased! More

by Jamal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Glinka
Apr 05, 2018 -

Bredemann Toyota responded

Thank you Jamal! We are so pleased to know you had such a pleasant expeirence. We wish you many miles of happy and safe driving!

March 20, 2018

Service by Richard Vasquez The service was excellent and very quick by both the service writer and the service man. Thanks loads. Will be sure to come back again. More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Mar 20, 2018 -

Bredemann Toyota responded

Thank you! We wish you many miles of happy and safe driving!

February 10, 2018

Great Service Appreciate Rich Vasquez superb recommendations, advice and service. Highly professional service associate. Great to deal with . More

by DealerReview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Feb 12, 2018 -

Bredemann Toyota responded

Thank you Mitchell!

January 22, 2018

richard vasquez is really helpul to the customer. Richard a service consultant is really good in assisting a customer. he is really easy to talk to and friendly as well. he help the customer in a c More

by jiejiemallari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jan 25, 2018 -

Bredemann Toyota responded

We wish you many miles of happy and safe driving. Thank you for your wonderful review!

January 11, 2018

Awesome Customer Service Skills He is always smiling and friendly. Always does a call back when needed. Great follow through. Always takes care of the car needs without the extra bs More

by Abraham Sihweil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jan 12, 2018 -

Bredemann Toyota responded

So great to hear. Thank you for your wonderful review!

January 08, 2018

Richard Vasquez provides superior service. He keeps you well informed throughout the entire process and treats you like an individual and not just a number. I have More

by Rich51
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jan 08, 2018 -

Bredemann Toyota responded

Thank you for your wonderful review Rich! We are so happy to know you had a pleasant experience. We wish you many miles of safe and happy driving. Happy New Year!

January 07, 2018

Car Maintenance Check-up Richard is simply excellent at providing service for his clients! He definitely puts his clients first! He made sure everything was in top condition w More

by slee55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jan 08, 2018 -

Bredemann Toyota responded

We are so pleased to know Richard provided you with such a pleasant experience. We wish you many miles of happy driving!!

December 27, 2017

Richard Vasquez is the Best! I had the pleasure of working with Richard Vasquez as my service consultant this afternoon and his customer service was unparalleled. He is very pleas More

by Lori T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Dec 28, 2017 -

Bredemann Toyota responded

Thank you Lori! We wish you many miles of happy driving! We appreciate you taking the time to post this kind review and share your experience with us online.

December 06, 2017

Mark Glinka was outstanding Came in a little late for my appointment, and still was greeted with a smile by my advisor Mark Glinka. He even managed to get me out on time to make More

by Madison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Glinka
Dec 06, 2017 -

Bredemann Toyota responded

Thank you Madison! We are so happy to know you enjoyed your visit for service while working with Mark.

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