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Brennan Dodge Chrysler Jeep Ram

Ruston, LA

N/A
5 Lifetime Reviews Review Dealership

1301 North Service Rd E

Ruston, LA

71270

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5 Reviews of Brennan Dodge Chrysler Jeep Ram

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September 05, 2016

"Excellent Customer Service!!"

- Kaitlin318

Best car dealership I have ever been to. Stephanie was very sweet and worked hard to find the jeep I liked even. Everyone I dealt with up there was extremely helpful! I love my new jeep and it was a pleasure doing business with Stephanie!

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Recommend Dealer
Yes
Employees Worked With
Stephanie Sherrill
August 31, 2016

"Great experience buying my Jeep!"

- RamiGV

Stephanie was so helpful through the process of buying my Jeep. Everyone was so professional and generous. Definitely recommend everyone buying from them! They were more concerned with making sure everything fit my needs rather than just selling me something that I'd be unhappy with later. So thankful for all of them and making my car buying experience one to remember!

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Recommend Dealer
Yes
Employees Worked With
Stephanie
February 01, 2016

"Very dishonest."

- 318frank

I purchased what I thought to be one of the top of the line ram 1500'sport on October 29, 2015. In the first 30 days it made 5 trips to the service department for issues ranging from a safety recall to the paint peeling off of the front bumper. As for the paint, I was informed that it would not be repaired under my warranty because I had used a car wash. After battling with Chrysler customer care about getting my truck repaired and being repeatedly denied I have taken my truck to 3 independent body shops. All of who came to the same conclusion.. My truck had prior damage to the front bumper that required at least refinishing which was done incompletely, allowing the paint to come off. Considering that Brennan Dodge haDakota had the truck since transport, this had to have occurred there. The next issue was a safety recall on a possible weak axle. I dropped the truck off on Thursday. When I picked it up on Friday I was given a shop invoice certifying completion of the repairs and that the removal of the axle revealed that replacement was not necessary. A subsequent vehicle inspection revealed the the recall was never performed. When confronted, Angie in service stated that it was a misunderstanding. I won't believe that. They sold me a previously damaged vehicle without divulging that information to me. They claimed to provide services that weren't rendered. I now have a $64,000 truck that the warranty for paint isn't any good and cant't claim against Chrysler because it's not their paint.

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Recommend Dealer
No
Employees Worked With
Stephanie (sales), Rusty (service), Angie (service), Jj Duncan, (service), Jennifer (Chrysler customer care)
November 20, 2015

"Horrible customer service"

- Jeepowner

This dealership is not truthful and if I could change anything about my new Jeep Wrangler it would be that it wasn't bought from this dealership. They ruined the experience of getting a new car.

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Recommend Dealer
No
Employees Worked With
Service department, finance department, and Stephanie
July 15, 2015

"This dealship does not take care there customer."

- Paulj30

First of all the sale there cars to high second once you buy a car from them if something happen they take forever to fix it they give you the run around. They are very rude I will never buy another car for this dealership. They are all about sales but not about customer service this is in Ruston LA.

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Recommend Dealer
No
Employees Worked With
Rusty, Alex and Bridget.
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