Brewer Airport Toyota

My Mother, aged 83, decided she wanted a new car and asked for my assistance. I used the internet to contact three (3) Toyota dealers in the area. It was through my e-mails that I began communicating wi asked for my assistance. I used the internet to contact three (3) Toyota dealers in the area. It was through my e-mails that I began communicating with Steve Bannon at Kenny Ross. Kenny Ross' price easliy beat the pricing from the other two dealers, and Steve was very professional. We aranged the sale of the new Corolla, and coordinated a pickup date/time. Since I live out of town, I was unable to take my Mother to the dealership, but Steve offered to pick her up and bring her to Kenny Ross. When my Mother arrived at Kenny Ross, her new car was washed, waxed and sitting in front of the building. I was worried that the finance department [who work on commission] would high pressure sell my Mother into buying one of the many "extra" packages [lifetime oil changes, extended warranty, tire protection, etc.]. I told Mr. Bannon in advance that I was puting my Mother in his hands and didn't want her to deal with that type of pressure. Steve Bannon lived up to his promise, the sale of the car and the paperwork went smoothly. Then he and my Mother out for a test drive, and he took the time to explain every button on the dashboard. Steve also introduced her to everyone at the dealership, including the maintenance department [who were also very friendly]. Overall this was a great experience, and I highly recommend Kenny Ross Toyota to anyone looking for a new car. I further suggest you get things started by contacting Steve Bannon via the internet. More

I bought a 2011 Toyota Tundra at the end of Febuary 2011, Tom and Sam were great.They were low pressure and I got the best price compared to two other Toyota Dealer in the area. They fullfilled all of the pr Tom and Sam were great.They were low pressure and I got the best price compared to two other Toyota Dealer in the area. They fullfilled all of the promises they made in the deal. I was so happy with the service I returned a month later and purchase a 2011 Rav4 for my wife, again they treated us great, and gave use a great deal on the Rav4. I will visit them in the future when I am ready to purchase again. More

I went to this dealer tonight because they had a Highlander my wife was interested Tony came up to me as soon as I walked in the door. He and the team there were very helpful and we left there to Highlander my wife was interested Tony came up to me as soon as I walked in the door. He and the team there were very helpful and we left there tonight with a new car Very friendly dealership and they made me a fair deal More

I purchased a used car and found the service of Kenny Ross to be good the only complaint was the first time i went in it took a sales man a while to talk to me when i had serious intent to buy. But after Ross to be good the only complaint was the first time i went in it took a sales man a while to talk to me when i had serious intent to buy. But after that adam was great to work with and got me every thing i wanted. in the car i would definetly buy there again. More

Customer Service - my purchase experience at Kenny Ross Toyota was one in which I was treated with respect by intelligent, knowledgeable sales staff -- Ray and Eric Saloom -- who provided a high level of p Toyota was one in which I was treated with respect by intelligent, knowledgeable sales staff -- Ray and Eric Saloom -- who provided a high level of product knowledge without overselling or superficial hype. Eric Saloom kept us informed and was highly professional through the course of finding the exact vehicle configuration that we wanted until we accepted delivery. Friendliness - Ray, Eric and Justin were a pleasure to work with; their courteous, friendly dispositions and can-do attitudes made us believe that they were truly working to give us the best deal possible on a high quality product, vehicle and financial services. Price - we worked with Eric on pricing our Sienna AWD LTD, who was very professional in presenting comprehensive cost related information so that we could arrive at, what my wife and I feel, is a fantastic deal. We compared comparable vehicles and pricing at several other dealers and none even came close. I can honestly say that I will seek Eric's advice and service the next time we purchase another new car. Quality of Work - throughout all phases of the purchasing process, the staff demonstrated high quality of work in presenting the product and services available, locating our desired configuration, vehicle delivery and executing the sale/finance process. Eric ensured that the rust-proofing and interior protection service was performed before we accepted delivery. This meant that the service center had to work late to get it done even though we said we'd bring the vehicle back for the service at a later time - just another example of Eric's nothing-is-impossible attitude and commitment to his customers. Overall Experience - I've purchased several new vehicles in the past and I can honestly say that this has been my best new car purchasing experience ever! The staff at Kenny Ross Toyota has given my wife and I a lasting impression of competence, honesty, integrity and warm, down-to-earth, friendly, knowledgeable people who are passionate about high quality, professional customer service. In my experience there, I would say that the staff at Kenny Ross Toyota are committed to every aspect and phase of the customer life-cycle -- from first stepping onto the lot, through purchasing and servicing their vehicles for life. More

WOW - I don't get the chance to buy New Vehicles very WOW - I don't get the chance to buy New Vehicles very often - But WOW! Steve was so easy to work with - No Pressure - No "I have to see my boss" J WOW - I don't get the chance to buy New Vehicles very often - But WOW! Steve was so easy to work with - No Pressure - No "I have to see my boss" Just - Fair - Honest - Personal (Friendly) Deal - Did I mention "WOW !" yet? I have been looking for a new vehicle for 4 months - Looking for the right deal - And Steve was able to put that Deal Together - My decision to rate the Dealership, Steve, and the Process on this survey is a Solid "5" Thank you Steve And a Special Thanks to Shannon PS - Did I mention 2 items - They stayed until 10:30 to get the deal done and WOW! More

came to look at new cars..I got the price I wanted with no hassle!! I can't believe I got such a greatttt deal..My salesman was so friendly!!!! My husband brought a truck at Kenny Ross toyota and when he r no hassle!! I can't believe I got such a greatttt deal..My salesman was so friendly!!!! My husband brought a truck at Kenny Ross toyota and when he replaces it we will surely be back to see Henry..Sam was the manager..If you are reading this sam Thank you so much..I wish you were my boyfriend..(lol) More

This is the first time we went to a Toyota dealership, and our experience was wonderful! Henry Czaikowski worked with us, and helped us purchase our 2011 Rav4. He was very friendly and knowledgeable and and our experience was wonderful! Henry Czaikowski worked with us, and helped us purchase our 2011 Rav4. He was very friendly and knowledgeable and took his time explaining about the features of our car we purchased. At no time did we feel pressured to buy this car. We would recommend Henry to our friends and family who would be considering buying a Toyota. Thanks. Val Jarvis More

I went to Kenny Ross based on a recommendation from a friend and the fact that it is close to my office in Clinton PA. When I entered the showroom I was extremely impressed by the calm friendly atmosphe friend and the fact that it is close to my office in Clinton PA. When I entered the showroom I was extremely impressed by the calm friendly atmosphere. Henry Czaikowski was the person that I worked with. I explained to him that I was just looking and probably would not be ready to buy for several months. He was a gem, he took his time showing me the cars and explaining things to me in a clear professional manner. I could not ask for better service from a sales person. When I am ready I will certainly return and work with Henry. More

The customer service Steve gave us was way above standard. He went out of his way to make sure I got the Scion TC I wanted. He greeted us everytime we came back and made sure our experience was a standard. He went out of his way to make sure I got the Scion TC I wanted. He greeted us everytime we came back and made sure our experience was a great one. He is a down-to-earth kind of guy and told me how everything was, and I liked that versus having someone just tell me what I wanted to hear whether it was close to the truth or the truth. He made it possible for me to purchase my TC with the work he did for me. He is definitely one of the friendliest car salesman I have ever met. I liked the fact of the pure pricing as well. No going back and forth with pricing was done, which made it a less stressful experience. Overall, I would come back to purchase my next vehicle from him again. More