Brewer Airport Toyota - Service Center

Went to Brewer Airport Toyota complaining of whirling/growling noise. Was told noises (plural) were caused by THREE SEPARATE issues, and cost is: Wheel bearing: $707 ($343 parts; $364 labor) D whirling/growling noise. Was told noises (plural) were caused by THREE SEPARATE issues, and cost is: Wheel bearing: $707 ($343 parts; $364 labor) Differential: $1,921 ($1,206 parts; $715 labor) Differential coupling: $1,800 ($1,540 parts; $260 labor) I told service that, based on Toyota's own TSB, it only needed a *bearing within the coupling*. Service said they don't sell just the bearing; I have to buy the $1,500+ coupling that contains the bearing! Total: $4,428 Actual repair: Wheel bearing: NOT NEEDED Differential: NOT NEEDED Coupling: NOT NEEDED Actual cost to have local mechanic repair *just the coupling bearing*: $140 ($50 parts; $90 labor). Grand total: ***$140*** That included expedited shipping of the bearing because I needed the car back! Could have been less if I had just gone straight to local mechanic. And most importantly, no more growl! I will not be back for service. More

Watch the service department....Scott failed my inspection, said I needed a ton of parts replaced on the rear brakes, drove the car down the road to the Nissan dealer. Just a set of pads. $100 buc inspection, said I needed a ton of parts replaced on the rear brakes, drove the car down the road to the Nissan dealer. Just a set of pads. $100 bucks and done, not the $900 Scott told us. It’s a shame because the rest of the dealership is top notch, just can’t trust the service department....hurting a good place. More

Excellent job they did to get me my car I talked to Tyler for a couple of weeks about my Corolla and between him and loan manager got me my loan and very helpful I talked to Tyler for a couple of weeks about my Corolla and between him and loan manager got me my loan and very helpful More

Thank you Gabe Stopped by to have my 25k service on my 2016 Toyota Camry and was greeted by Gabe and he introduced me to the luxury of having a 2018 Toyota Camry. Ab Stopped by to have my 25k service on my 2016 Toyota Camry and was greeted by Gabe and he introduced me to the luxury of having a 2018 Toyota Camry. Absolutely love it. Thanks Gabe! More

Excellent Service! Just went in for my 10,000 mile service, and were helped by the very pleasant and professional Rob Coleman, who had us in and out in quick time! Exce Just went in for my 10,000 mile service, and were helped by the very pleasant and professional Rob Coleman, who had us in and out in quick time! Excellent waiting center, and good free coffee. Thanks, Rob! More

We had a great sales experience with Tony Trapuzzano. Without the haggling! After the sale, we took our new Highlander in for some assessories to be installed. They did a great job in half the time the Without the haggling! After the sale, we took our new Highlander in for some assessories to be installed. They did a great job in half the time they indicated. This new Toyota facility was great for waiting while our vehicle was serviced as they have a nice large waiting area with tv, chairs, couches, and tables. I was able to plug my computer in at the large table and do work while I waited. Very nice facility with the customer needs in mind. More

Visit to dealership on Dec 14, 2012 for service: 1) Visit to dealership on Dec 14, 2012 for service: 1) check engine light on--I specifically asked that the hoses around the the air filter be checked Visit to dealership on Dec 14, 2012 for service: 1) check engine light on--I specifically asked that the hoses around the the air filter be checked since the light came on after an oil change at Valvoline. The technician there had a difficult time with putting the air filter back and I suspected a hose got knocked off or damaged and the code stated a 'lean mix'. Result: dealership told me that 2 sensors needed replaced at a cost of $560. I declined ther sevice and took the car to an independent garage. The mechanic there found a damaged 'snorzle hose' and replaced. the car has run fine since and the light has stayed off. Conclusion: the sensors were fine! Savings: $495. 2) power steering fluid loss. The power steering unit was making noise due to low fluid and the dealership said the lines had to be replaced, since they were leaking, and the cost was $356. The independent garage replaced clamps and a small section of hose. Cost $100 for a savings of $256. This was a slow leak and the dealership did not even top off the low reservoir. The bottom line: Significant savings from declining the service and now I feel I can no longer trust the dealership with my vehicles. A good service department should be more than parts changers which is all that I feel they offered me. Finally, I was still charged $95 for their diagnostics...what a joke! Robert Foster More

I had my 2006 Toyota Camry in for service to repair / replace fog light hangers that were ordered by the dealership, as well as a state inspection. Unfortunately, this was one of the worst auto service e replace fog light hangers that were ordered by the dealership, as well as a state inspection. Unfortunately, this was one of the worst auto service experiences I have ever had anywhere. I told the service advisor I was waiting which they confirmed in an Email as well as on my invoice. After sitting there for 3 hours, I checked in to see if there was a problem or what the status was. I was informed they forgot I was waiting, they had not ordered all of the required materials to repair the fog lights, and it would be a while before they replaced a bulb and rear sway bar bushings. After four and one-half (4.5) hours of waiting, they finally finished the state inspection. This was very shocking to me given my prior experiences with this dealership have been excellent. While the new dealership building and location are beautiful and state-of-the art, the service department has declined to an unsatisfactory level. More