We are pretty much life long Honda buyers, love them because need very little service. At this point we are very glad of that. We took our daughters 2016 Honda civic, which she purchased into have warranty work done, because the touch screen wasn't working correctly and recall done and the car came back with a scratch on the driver's side near the back door and gas cap area. I saw the gas cap was opened on my way home, so when I got home I went to close it and saw a huge deep scratch, all the way down to the metal. Immediately called the dealership and reported it. When back an hour later and talked to the Joe Emerick the Service Manager. He told us his workers said it didn't happen there. I asked why the gas cap was open? He said some must have it in the parking lot and they aren't responsible for that damage. He obviously doesn't know his product, as the only way you can open the gas cap is with the keys in the car. They were in the building. We went to our body shop guy and he had received a call from them, checking on us. Basically they decided there was no way we could prove if happened there, so they weren't taking responsibility. We own 5 Honda vehicles and will NEVER step foot in that dealership again.