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Brian Harris BMW
Baton Rouge, LA
248 Reviews
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248 Reviews of Brian Harris BMW
October 05, 2017
3 Weeks for a Air Bag Recall Brought my daughters 330ci in for a airbag recall. When I called for the appointment they stated it would take 5 to 10 days to get parts in. I asked t Brought my daughters 330ci in for a airbag recall. When I called for the appointment they stated it would take 5 to 10 days to get parts in. I asked them to call me when the parts arrived. They told me I would have to call them back in 5 to 10 days to check on parts. Ten day later I called and they said parts were in. Brought vehicle in on September 11th. They called me back the next day telling me they didn't have the parts. It would take another couple days for parts to arrive. I called them on September 21st. They haven't even started on it. They started work on vehicle on Friday September 22nd. Said it would possibly be ready that evening but would call me back once confirmed it was complete. No phone call. Went to pick car up on Saturday the 23rd. Neither drivers or passengers windows were functional. After examining the window issue, they found a bad fuse and a bad window motor on the drivers side. They blamed this on the bad battery and having to continuously jump the vehicle off. I drove the 100 mile round trip to bring a new battery as the current one was under warranty. They did fix the window motor free of labor but I still had to pay for the parts. Finally picked the vehicle up on October 5th. Went in and asked for Adam the service manager to discuss my concerns with my experience. He told the person that I asked to tell me he was going to lunch and that I could call him if I wanted. This dealership has a communication issue not only with not calling customers back and keeping them updated, they also do not seem to know what each department is doing. They have no idea what customer service is and do not even care. Ronnie, who wasn't even my service writer did show some willingness to help and offered to pay for the labor. When I told them I would probably never return my service writer said that that was my choice. I asked to speak with the general manager, and of course he wasn't in either. I will bring my business elsewhere. More
by japril
Employees Worked With
Jim, Ronnie, Adam
July 06, 2017
AVOID Josh in the service Dept It's sad when you have to leave 4 voicemails on 4 different days to schedule service and an advisor named Josh in the service department has YET to re It's sad when you have to leave 4 voicemails on 4 different days to schedule service and an advisor named Josh in the service department has YET to return the call. I don't blame him, I blame management. Josh probably just needs a job so he's there, and doing a terrible job at it and losing clients, but the management is blame for keeping Josh employed. I switched dealerships and now go out of my way to Peake BMW in Kenner, LA. I understand Peake BMW may be owned by the same ownership group as Brian Harris BMW; but the professionalism of Peake BMW alone is enough of a reason for me to drive out to Kenner from Baton Rouge. Do yourself a favor, make the switch and find a different dealership or wait until Josh moves onto a different job because clearly he does not want to be a service advisor. More
by Himynameis
Employees Worked With
Josh
May 19, 2017
Great car buying experience! Brian Harris BMW, more particularly Aaron Boykins did an outstanding job during the out of state purchase of my BMW 640i convertible. I thought at on Brian Harris BMW, more particularly Aaron Boykins did an outstanding job during the out of state purchase of my BMW 640i convertible. I thought at one point I was asking too many questions but they were prompt and courteous the entire way through. It was by far the easiest process of buying a car out of state I've ever went through. When our plan transitioned from delivery to in person pickup, Aaron was there promptly at the airport to pick me up. Moments after arriving at the dealership, they pulled around my 6 series all detailed and freshly washed. Aaron showed me everything inside and I was on the road and back home in no time. Even after the sale, Aaron continued to answer any questions I had via text or phone call. It doesn't get any better than Brian Harris BMW and Aaron Boykins. He is by far the best salesperson I've encountered in my fairly long history of buying luxury vehicles. Thanks Aaron and Brian Harris BMW! More
by jawrig2292
Employees Worked With
Aaron Boykins
May 18, 2017
They damaged my new car door panels during service Brian Harris BMW damaged my car when I took it there for service. They agreed to replace damaged parts, but have not done so. I own a 2016 BMW X3 Xdri Brian Harris BMW damaged my car when I took it there for service. They agreed to replace damaged parts, but have not done so. I own a 2016 BMW X3 Xdrive 35i, purchased new in Nov 2015 from Brian Harris BMW dealership in Baton Rouge, Louisiana. On April 11, I took my car for safety recall repair work at Brian Harris BMW Authorized Service station in response to a BMW safety alert letter. This recall work was to fix a problem with child seat latch in the backseat. The service center sent it to an outside repair shop saying the recall work involved welding which they could not do at Brian Harris BMW. When I picked up the car on April 13, 2017, I noticed damage to my car in the form of very deep scratches on the plastic panels of two doors, one front door and one backdoor. The scratches to the backdoor plastic panels were very very deep. I then brought this to the attention of the service advisor. She brought the problem to the attention of her service manager, Adam, who then inspected the damage. He agreed that this damage must have been caused when they sent the car for the recall work. At first, he brought a cleaning and polishing solution and rubbed it over the scratches after which he concluded that the scratches were too deep to be repaired and that he would order new plastic panels. They said they placed orders for new panels and that they would give me call when the new panels arrive, which she said would take approximately 3 days. I never heard back from them. I called and left a voice message for the service advisor on May 5, 2017 to call me back with the status of the promised repair. As I did not hear from her, I called her again on May 9, 2017 and left a voice message that if I didn't hear from her by the end of that day, I would assume that she might be on vacation or extended leave of absence and that I would contact her department manager, Adam. At the end of the day, as I did not hear from her, I contacted the main service number and spoke with the service area receptionist, who said she would pass on my message to Adam, service manager. I waited for another 6 days and there was no call back from Adam. I called again on May 15th and left another message with the receptionist requesting to hear from Adam. He never called back. I called again on May 17, 2017 and spoke with the receptionist. The service advisor, I was told, was unwilling to take the call. I asked to speak with Adam, the service manager, but he was again unavailable and a message was left. I was then transferred to another service advisor, who was not involved with this particular service problem. He said he could try and get this repaired by buffing. I said to him that since the service manager had inspected the damage in detail and concluded that the damage caused by Brian Harris BMW Service was not repairable and that the panels needed to be replaced and that they had already ordered new panels, I would not be interested in buffing work that would never bring the panels back to the original state. I stated to him that I really would like to speak with Adam, service manager. He said he would make sure Adam would call me that afternoon. Adam never called. Brain Harris BMW must replace the door panels that they damaged when I took my car there for safety recall work. It is unacceptable that they never called me since April 13 when they said new panels have been ordered and they would call me in about 3 days. It has been 5 weeks and they have not returned several phone calls that I made and several messages that I left for the service advisor and her service manager. I also contacted BMW USA customer relations department. Brian Harris BMW has not replied even to BMW USA. More
by KG-BTR
Employees Worked With
Jenna, Adam
May 03, 2017
What A Shame BMW Only game in town and I will never buy another no matter how mich I love my car. 36 hours and counting trying to get a simple service appointment. Tri Only game in town and I will never buy another no matter how mich I love my car. 36 hours and counting trying to get a simple service appointment. Tried using connected drive, left phone messages, automated on line scheduling and texting with "representstives". No reply. Adding insult to injury I get an email from a rep wanting to sell me a car as they saw I had contacted internet representatives. Last year on my lease. I will never get another one as long as these guys are the only place in town for service. More
by mbenson36
Employees Worked With
Nobody will call me back!
September 21, 2016
I satirized customer Brought my 1998 bow m roadster to have computer checked for right program (TSB 122099) . Had an appointment for 10:00 am on 9/14/16, they did not wor Brought my 1998 bow m roadster to have computer checked for right program (TSB 122099) . Had an appointment for 10:00 am on 9/14/16, they did not work on the car that day at all I had to leave it overnight. The next day I called at 09:00 am the dealership finally called back at 10:30 am to tell me that they were not going to get to the car till that evening. I told them not to work on the car, and I went and picked the car up. If an appointment is made at 10:00 the car should be worked on at 10:00, not put off for other customers. I WILL NOT DEAL WITH BRIAN HARRIS ANY MORE! Kris Diez More
by Kris
Employees Worked With
Rick Townley
September 21, 2016
Service department sucks Went online made an appointment for 8/19/16 for a blown out angel eye was told it would be fixed that day. Stayed all day. Was given a loaner and told Went online made an appointment for 8/19/16 for a blown out angel eye was told it would be fixed that day. Stayed all day. Was given a loaner and told to come back the next day and pick up my car... one month later still no car!!! A simple repair!!! I could've changed it myself but I'm lazy. I got frustrated and picked my car up yesterday now every headlight warning light is on. Took it to a mechanic who specializes in bmw's two hours later car fixed!!! I will never return to Brian Harris for service. More
by Khristiankaresinc
Employees Worked With
Service manager
July 19, 2016
My Mini P.O.W. for 3.5+ months After 3 previous trips to this dealership (2.5 hours away one-way), I dropped my car off April 1st for the same problem (a water leak in the back). I After 3 previous trips to this dealership (2.5 hours away one-way), I dropped my car off April 1st for the same problem (a water leak in the back). I was called June 6th to pick up my car. Drove 2.5 hours to the dealership just to find out that it HAD NOT been fixed. Left in a loaner. June 28th received another call that car had been fixed. Asked if it had been through a car wash to double check for leaks. Today, July 19th, I called and spoke with service manager, Randy Z, who amazingly, miraculously found my car to be suddenly fixed. While on the phone; however, he tried to sell me a filter (nevermind the $70 K&N filter I put in when I got the car in November) and a brake flush. Yes, I'm a female, but NO, I'm not simple vehicle maintenance challenged Nothing on Earth should take 3 months and 3 weeks to fix, especially at a dealership by "certified technicians". I WILL NEVER VISIT BRIAN HARRIS MINI AGAIN!!! On their website, they reserve the right to not publish negative comments/reviews, so they have a website ratings of 4.7 out of 5 stars. Rest assured, that IS NOT FOR THEIR SERVICE!!!!!!!! More
by JMarley
Employees Worked With
Gralin H, Thomas D
April 11, 2016
Painted exterior part wrong shade of white They replaced an exterior part, which took 3 weeks to come in then to be painted. They painted the part the wrong shade of white. I brought it to th They replaced an exterior part, which took 3 weeks to come in then to be painted. They painted the part the wrong shade of white. I brought it to their attention they asked if I could drop off the car saying it would take 4 hours. After having the car all day I called and left 3 messages with the service department. They never called me back now they have gone home and I have no vehicle. Their service department is horrible. More
by Whit17
Employees Worked With
Don
January 18, 2016
Sheisters We brought our car in for service they told us it would only take a day, after four days they called and said it was ready.We picked it up after hours We brought our car in for service they told us it would only take a day, after four days they called and said it was ready.We picked it up after hours, it was raining hard and the car was parked in a dark area. I drove it home that night. The next morning I got up and started to wipe it off and when i got to the rear right bumper it appeared that our car had been struck and the bumper had obvious damage,I immediately called Brian Harris and told them that they had damaged our car. I was told to bring the car in and they would assess the damage and look at video footage of the lot and they would take care of the damages. Well they kept the car from the past Friday until today and when we went to pick it up they wouldn't release our car to us until we paid for the body repair work. Now they damaged the vehicle and we had to pay for repairs. I would not recommend any one to buy from or even have service on their vehicle at Brian Harris they are crooks. More
by been cheated by Brian Harris
Employees Worked With
Josh Kinsley, and service manager Randy.
