Brian Harris BMW

Painted exterior part wrong shade of white They replaced an exterior part, which took 3 weeks to come in then to be painted. They painted the part the wrong shade of white. I brought it to th They replaced an exterior part, which took 3 weeks to come in then to be painted. They painted the part the wrong shade of white. I brought it to their attention they asked if I could drop off the car saying it would take 4 hours. After having the car all day I called and left 3 messages with the service department. They never called me back now they have gone home and I have no vehicle. Their service department is horrible. More

Sheisters We brought our car in for service they told us it would only take a day, after four days they called and said it was ready.We picked it up after hours We brought our car in for service they told us it would only take a day, after four days they called and said it was ready.We picked it up after hours, it was raining hard and the car was parked in a dark area. I drove it home that night. The next morning I got up and started to wipe it off and when i got to the rear right bumper it appeared that our car had been struck and the bumper had obvious damage,I immediately called Brian Harris and told them that they had damaged our car. I was told to bring the car in and they would assess the damage and look at video footage of the lot and they would take care of the damages. Well they kept the car from the past Friday until today and when we went to pick it up they wouldn't release our car to us until we paid for the body repair work. Now they damaged the vehicle and we had to pay for repairs. I would not recommend any one to buy from or even have service on their vehicle at Brian Harris they are crooks. More

Fraudulent Practices by Finance Manger and Main Manger The sales manager called me after my contract was signed and the sale complete to inform me that I owed 2,000 in additional tax fees and that the stat The sales manager called me after my contract was signed and the sale complete to inform me that I owed 2,000 in additional tax fees and that the state would come and repo my car if I did not pay. I asked two personal friends who actually own dealerships in the area and they said it was B.S. They main manager then gets on the phone trying to get me to pay the 2,000 and I held my ground. When I told them my family was actually in the same club as the owner’s brother, he crawfished and aplogized. I did not pay it and almost called for an investigation for fraud. More

THEY SIMPLY DON'T GET IT I have a mini countryman that has been in service for a month (4 Weeks). This is not for major repair. It was a resister in the ac unity The service I have a mini countryman that has been in service for a month (4 Weeks). This is not for major repair. It was a resister in the ac unity The service at Brian Harris Mini in Baton Rouge is simply the worst customer service I have ever received. I have had the car for two years and every time it is in the shop it is at least a couple weeks. There is no communication, they simply don't care. I am actually selling my car and will never get a mini because of this experience. I purchased a service agreement that I will never use. The more I write the more angry I become, so i am going to quite now. Somebody should do something with this company. They are giving mini a bad name. They have been through multiple service people. I have spoke to the service manager and he has been there for 2 years and admits that it hasn't gotten any better. More

Completely ignored by multiple sales people I have visited this dealership on multiple occasions shopping for a new 535 or X5. We were completely ignored by multiple sales reps on every trip the I have visited this dealership on multiple occasions shopping for a new 535 or X5. We were completely ignored by multiple sales reps on every trip there, even in the showroom. Very uncomfortable atmosphere and rude sales people. I'm taking my business to Peake in New Orleans. More

Excellent Service & Knowlegeable/Friendly Staff Today I am the proud owner of a 2015 BWM528i that I purchased from Brian Harris /Wade. It was a great experience, and I would recommend this dealersh Today I am the proud owner of a 2015 BWM528i that I purchased from Brian Harris /Wade. It was a great experience, and I would recommend this dealership and Wade to anyone looking to buy. He went above and beyond to accommodate me. Thanks to Brian Harris and Wade for making this car buying experience a great one! Melissa More

Service My vehicle has been in service for 30 Days. On a previous visit, they downloaded a brake system upgrade. The upgrade deleted my "miles remaining per g My vehicle has been in service for 30 Days. On a previous visit, they downloaded a brake system upgrade. The upgrade deleted my "miles remaining per gallons remaining" option. Yesterday they called and accused me of never having had the option to begin with. They asked if perhaps I had ridden in another vehicle, saw the option and now simply wanted it. The service mgr stated that a BMW Tech with 20+ years experience determined that my vehicle could have never had the option as it had no onboard computer system. The call was disturbing to say the least. I have driven my car for two years and looked down at that option everyday!! He said that he doesn't understand how as I could not have had it to look at!! Then I learn from an alternate source that the option has been standard in the Countryman since 2007. Remember mines a 2013. I am not quite sure where this is going but it seems like they're making an attempt to absolve themselves of any and all responsibility, called me a liar as doing so and just been outed as incompetent. I'll just end at that. More

airbag I purchased a certified used 3 series with extended warranty. The airbag indicator light came on at least twice sometimes three times a year.. They co I purchased a certified used 3 series with extended warranty. The airbag indicator light came on at least twice sometimes three times a year.. They could never figure out why. They would do something to reset it and it always came back on. Now that its no longer under warranty they refused to repair it. Now I can't get an inspection sticker. I can't legally drive my car. The service manager claims I caused this to happened. I could not believe the bull he came up with. Please stay away from Brian Harris BMW. This is the worst experience of my life. More

Wow! I Can't Believe This! Here is the response I got after telling a salesperson that I received a better deal out of the market: "Looking back on it now it appears the other Here is the response I got after telling a salesperson that I received a better deal out of the market: "Looking back on it now it appears the other salesman you worked with at our facility was smarter than me as evidence of not committing precious time chasing a at best giveaway car deal I send you best wishes for continued success." More

Worst BMW dealer I have seen in 40 years These are jerks that are over prices, deliver crappy work and don't deliver ANY work within the given time frame. I wish there was another BMW dealer These are jerks that are over prices, deliver crappy work and don't deliver ANY work within the given time frame. I wish there was another BMW dealer somewhere around - this "company" does NOT deserve your (or ANY) business. They cannot even manage to get somebody to answer the phone during the day. DISGUSTING service. I already complained at BMW, but they don't seem to care. It was for sure the last time that I bought a BMW. More