Brian Harris BMW

This dealership must benefit from the limited numbers of sources for a Mini Cooper in the State. Service was very friendly until the paperwork was signed, then faded and has been non-existent since we took sources for a Mini Cooper in the State. Service was very friendly until the paperwork was signed, then faded and has been non-existent since we took delivery. Several E-mailed questions to the salesman received no response or a non-response. Once example: we asked if the cargo net that comes with the car stretches along the hatch floor, or across the hatch opening. The response (verbatim); "The car comes with a cargo net." We live 4.5 hrs. from this dealer. The car was not properly checked when the dealership received it. Even though it was sitting 3 feet from the salesman's desk, he allowed us to drive the 4.5 hours to pick it up. When we pointed out the obvious 3 inch scratch to bare metal he said 'I didn't know.' After telling us the scratch would be repaired, we received a call telling us it could not be fully repaired without re-painting the hatch, (which would devalue the car). At this point we asked that they either order a replacement or discount the car. The dealership was resistant to doing either. Finally they agreed to a re-negotiated price and to deliver the car to us with the rebate check. Then they called to say they could not send the check with the car, but wanted us to take delivery anyway. We agreed, but only if they would send us in writing a promise to forward the check. The salesman agreed to provide this. When the porter drove into our driveway to deliver the car, we still had nothing in writing. Our phone call to the dealership floor rang and rang with no answer. The porter gave us the salesman's cell phone number and we called and also got no response. When we finally made contact with the salesman he advised us that he had been 'busy.' He told us he had the check, that it only needed a signature and that it would be mailed by 6/28/11. This proved to be untrue. Two e-mails sent directly to the General Manager received no response. An e-mail sent to the sales floor asking about the check received this response: 'Thank you for doing business with us.If you have questions at any time, please don't hesitate to contact us.' We did eventually receive the check. Then we received a card advising us that we could pick up the tag 'at our convenience.' Again calls were transferred to a phone that was never answered and my husband had to drive another 4.5 hours to pick it up. I would not recommend this dealership. More

After making the sale, Brian Harris BMW apparently believes that customer service no longer matters. It is a shame that there are not multiple BMW dealers in this market (Baton Rouge), as this one believes that customer service no longer matters. It is a shame that there are not multiple BMW dealers in this market (Baton Rouge), as this one would surely be run out of business. What a shame, as BMW is a great brand and this dealer gives it a major black eye. More

When I drove up on the lot, Walter greeted me and from the moment I met him I knew it would be a friendly buying process. He was a great salesman. We went back on Saturday to finish up the deal, and Wal the moment I met him I knew it would be a friendly buying process. He was a great salesman. We went back on Saturday to finish up the deal, and Walter was not in so Hedrick helped us out. They were both great to work with. Definately check them out. More

I bought a used vehicle. When I tried to start it up again after I got it home, the battery was dead. Walter and Hedrick drove out personally to jump it and bring it to the Dealership for a new battery again after I got it home, the battery was dead. Walter and Hedrick drove out personally to jump it and bring it to the Dealership for a new battery. They gave me a loaner free of charge while my car was in the shop. I have now had the car for over a year and I still get post cards and phone calls from these two to see how I'm doing. Pretty nice service for a used vehicle! More