Briarwood Ford Inc

Had my truck for 27 hours and did nothing to it Had my 350 truck in for service they had it all day and did not touch it I called they said they had to pull one of the guys that was to work on my tr Had my 350 truck in for service they had it all day and did not touch it I called they said they had to pull one of the guys that was to work on my truck so they could work some where else. I'm a senior and a women so I guess I don't count. I call the next day and they told me to come and get it that they couldn't work on it didn't have the people. So that was 27 hours with no truck. Then I ask them to send the car for me HA HA I walk over there I live 2 miles away and it was 37 out and windy. I'm a senior and a women so I guess they were putting the screw to me. I will not go back there and I will tell anyone how they treated me. I will say that the Quick Lane was better Matt and Austin were good to me to bad the service department wasn't. It is not the first time this has happen to me there. But I have learn my lesson. I thought Doctor offices were bad but Briarwood Service SUCKS if I know were to call downtown to complain I would in a heartbeat. More

AMAZING! They worked with me on the down payment. Not only the price but the process of paying it. My credit recently took a damaging hit and they did not let They worked with me on the down payment. Not only the price but the process of paying it. My credit recently took a damaging hit and they did not let that stop them in any way even though all the other dealerships turned me away almost immediately. They seemed genuinely interested in assisting me and didn't stop until I left with a car. I would recommend them to all my loved ones and anyone else needing dependable transportation and kind assistance. More

Electrical problem with F150 We brought our 2014 F150 to Briarwood to diagnose a intermittent but sudden loss of power and a complete failure of the instrumentation cluster. The s We brought our 2014 F150 to Briarwood to diagnose a intermittent but sudden loss of power and a complete failure of the instrumentation cluster. The service department charged us $231 and told us it was an alternator and wanted another $1100 for a new one. It was unbelievable that this was the real problem. When we asked if they ran diagnostics they said they did not but followed the service manual (Since I haven their service manual I know that the first thing they tell you to do is run those diagnostics) In any case, we had the alternate replaced for less elsewhere. This had no effect. I found the service manager rude and unable to have a discussion on a technical level. Although they cost us a lot of money they did not do help us in any way. Our experience with this service department was not only unhelpful but did nothing to help us resolve this serious issue with this truck! More

service i have always had a great experience with andrea kanerva. she is always pleasant and knows about her job. extremely helpful. she is a pleasure i have always had a great experience with andrea kanerva. she is always pleasant and knows about her job. extremely helpful. she is a pleasure to work with. More

Been talked into paying $$$ for unrelated repair I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told that they didn't find anything bad with the transmission but that my problems were caused by the broken motor mound, which the service adviser suggested to replace. Unfortunately I agreed and paid $600 for the repair that didn't fix any of the problems that I had. In less than a week brought the car back with check engine light on and blinking O/D off light. This time been told that my transmission had to be replaced for $4000. Decided not to go with it and ended up paying $600 for nothing. More

Great service!!! Mike Garcia made the process easy and painless. Instructions were clear and concise and Mark took great care of us and made the experience pleasant. Mike Garcia made the process easy and painless. Instructions were clear and concise and Mark took great care of us and made the experience pleasant. More

Service dept I just had extensive work on my older model Fusion and everything was done expertly and on time. My Service Rep (Ms Kanerva) was outstanding and very I just had extensive work on my older model Fusion and everything was done expertly and on time. My Service Rep (Ms Kanerva) was outstanding and very helpful. More

Briarwood Ford is our ONLY car dealership! We have been going to Briarwood for more than 20 years! Karl, George, Andrea, Steve everyone is friendly, caring and respectful! Fred and Deanna Sea We have been going to Briarwood for more than 20 years! Karl, George, Andrea, Steve everyone is friendly, caring and respectful! Fred and Deanna Searls More

Stellar Experience! It took total of three visits until I sealed a deal on a nice 2015 fusion. Larry was helpful and professional throughout the process. He was not in a It took total of three visits until I sealed a deal on a nice 2015 fusion. Larry was helpful and professional throughout the process. He was not in a rush and wanted to find the best option that works for me. His good sense of humor is also a plus. More

A great day I Worker at FORD I drive a FORD and Briarwood has the best people and service Bruno Seminara a great salesman and person. If you need help he'll give I Worker at FORD I drive a FORD and Briarwood has the best people and service Bruno Seminara a great salesman and person. If you need help he'll give you an answer. More