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Briarwood Ford

Saline, MI

4.8
253 Reviews
Welcome to Briarwood Ford We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, go to our website and click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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7070 E Michigan Ave

Saline, MI

48176

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Showing 253 reviews

April 16, 2013

We just brought home our 2012 Fusion. We couldn't be happier. David's name was given to me by a friend of mine, who had a great experience with him. So helpful & pleasant....will diffidently recommend More

by Rudylenneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Crisp
Apr 17, 2013 -

Briarwood Ford responded

Paula, we all and especially David, sincerely appreciate your feedback. It is great to hear about our customer's positive experience and that they are happy with our services. Congratulations on your 2012 Fusion. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

April 10, 2013

Great buying experience. Dave provided information quickly and easily. No pressure, helped me find what I wanted and made it easy. Dave is patient, knowledgeable, trustworthy and a nice guy to boot. More

by segmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Crisp
Apr 10, 2013 -

Briarwood Ford responded

We all sincerely appreciate your time and your kind feedback. So glad to hear that Dave was able to accommodate all of your car needs. We value all of our customers and always strive to make them feel welcome without pressure, so it is great to hear that was exactly the experience you had. We look forward to seeing you soon. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

March 02, 2013

Great experience! Pat Collins was knowledgable and courteous and made my wife and I very comfortable. We are looking forward to taking delivery of our new vehicle on Monday, 3/4/13. Thanks Pat a More

by Gcronenw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Collins
Mar 04, 2013 -

Briarwood Ford responded

We all and especially Pat appreciate your kind feedback. It is great to hear that you and your wife were happy with our customer service and that we were able to accommodate all of your car needs. We look forward to your next visit. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

February 26, 2013

David Crisp was friendly, knowledgeable, and responsive. His knowledge of the vehicles was excellent, and he paid attention to my needs on learning to operate the new hybrid vehicle. There was no pressure t More

by mshelly33702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Crisp
Feb 26, 2013 -

Briarwood Ford responded

Thank you for taking the time to leave us your feedback. We appreciate our customers and their experience very much so it is a great pleasure to hear about your positive visit. Congratulations on your new vehicle purchase. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

February 26, 2013

I had a great experience with our sales person David. Right away I was comfortable with him and felt that he would treat me fairly. And my initial impressions were correct! Throughout the entire process More

by clairez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Crisp
Feb 26, 2013 -

Briarwood Ford responded

We all and especially David sincerely appreciate your kind feedback. We always strive to make our customers feel comfortable and never pressured, so it is great to hear that this was exactly the kind of experience you had. We look forward to seeing you again soon. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

February 19, 2013

These two employees helped me with service on my used GMC vehicle. My wife bought her car there and had a good experience and I was looking for a good place for service so I tried Briarwood. Pat Collins an More

by daniepa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pat Collins
Feb 19, 2013 -

Briarwood Ford responded

Thank you for your time and for leaving us your feedback. It is such a pleasure to hear about our customer's positive experience and we are glad to see you are happy with our service. We look forward to seeing you again soon. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

February 19, 2013

I was trading in my old Explorer and wanted a similar vehicle. David Crisp helped me by listening to my wants and driving needs. Mr. Crisp put absolutely no pressure on me and I thoroughly enjoyed the ca More

by nharbour
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
David Crisp
Feb 19, 2013 -

Briarwood Ford responded

We all and especially David are sincerely grateful for your feedback. Our customers are highly valuable to us and we are very glad to see that you are happy with your vehicle purchase. We look forward to seeing you again soon. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

February 09, 2013

After shopping around extensively online I am certain that I received the best deal from Joe Johnson at Briarwood Ford. I never felt pressured into a sale with Joe, and he went above and beyond after the More

by Tony Kish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Johnson
Feb 11, 2013 -

Briarwood Ford responded

Toni, we all and especially Joe appreciate your time and your feedback. Our customers and their car buying experience are very important to us. It is great to hear that you felt comfortable and pressure free. Congratulations on your new car purchase. We look forward to seeing you soon. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

January 29, 2013

One of the worst service experiences of my life. Paul and Mark did not return calls in a timely fashion and failed to deliver on their commitments. More

by chrismaynard
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Garcia and Paul Holstein
Feb 06, 2013 -

Briarwood Ford responded

Everyone on the Briarwood Ford Team strives to insure a positive customer experience. That being said, this individual has never purchased or serviced a vehicle here. This gentleman purchased a Honda from a private owner, who asked us in favor to have the door painted and to show the vehicle to his potential buyer. Due to a winter storm, the door was unable to be finished as quickly as anticipated. Even as they had no profit to gain, as a courtesy they offered to help facilitate this private sale. Paul Holstein and Mark Garcia are fantastic and attentive employees and in no way deserve a negative review.

January 08, 2013

It was great to work with David! He made the whole process easy, listened to what I wanted and got it for me. It was nice to work with him and great to see him bring such a high level of professiona More

by reuben.torres.50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Crisp
Jan 08, 2013 -

Briarwood Ford responded

Thank you for your time and for sharing your experience with us. We all and especially David look forward to working with you as well. Our customers are highly important to us so we appreciate your kind words very much. We look forward to seeing you soon. Sincerely, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com

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