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Brickell Buick & GMC

Miami, FL

4.4
2,133 Reviews

665 SW 8th St

Miami, FL

33130

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2,133 Reviews of Brickell Buick & GMC

March 02, 2020

Jonathan was extremely helpful and kept me updated on the progress with my car. I was in and out in a timely manner and facilitated a ride to and from work. More

by M.BAHAMON
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Mar 02, 2020 -

Brickell Buick & GMC responded

M.BAHAMON, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback regarding your recent visit to our service department and working with Jonathan! We're glad he was able to help, and we hope to see you again! Mario Diaz, GM mario.diaz@brickellmotors.com

February 29, 2020

excelente and service. Veronica was so kind and professional. All the time kept me updated about my car. For sure I’ll be back soon More

by Roberto Heredia
Recommend Dealer
Yes
Employees Worked With
Veronica Yaugel
Mar 02, 2020 -

Brickell Buick & GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 29, 2020

This was my first time to purchase a car online. Mario was very professional and patient as he walked me through the process. I will highly recommend Brickell Dealerships and particularly Mario to others. More

by waynegtruax
Recommend Dealer
Yes
Employees Worked With
Mario Turcious
Mar 02, 2020 -

Brickell Buick & GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 28, 2020

I Still do not have a working connection between my cell And the rear media, even though I purchase the wore that the technician recommended More

by LuisCamiloFernandez
Recommend Dealer
Yes
Employees Worked With
Betty Serrano
Mar 02, 2020 -

Brickell Buick & GMC responded

Thank you for the great feedback, we appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us so we can discuss this matter. Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 27, 2020

Great service. Took care of issue within just a few hours, had a Lyft take me to my office, and then had car delivered back to my office. Yessenia Sesin is great to work with. More

by victorj.pelaez
Recommend Dealer
Yes
Employees Worked With
Yessenia Sesin
Mar 02, 2020 -

Brickell Buick & GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 27, 2020

Veronica always provides excellent service. She has great communication and timeliness, and always gives me the best detail and thorough explanations. I highly recommend her! More

by MMK
Recommend Dealer
Yes
Employees Worked With
Veronica Yaugel
Mar 02, 2020 -

Brickell Buick & GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 26, 2020

Muy buen servicio con rapidez y calidad muy atentas y con profesionalidad en la atención al cliente en resumen me sentí muy bien en mi estancia en el lugar y todo excelente Gracias More

by CanyonALEX
Recommend Dealer
Yes
Employees Worked With
Betty Serrano
Feb 27, 2020 -

Brickell Buick & GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 26, 2020

Excellent serviceHe provided great service. Explained Excellent service He provided great service. Explained with detail everything needed . Easy to communicate with and very pleasant person . I was More

by ANA5
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Feb 27, 2020 -

Brickell Buick & GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 26, 2020

Yesenia Sesin was very nice to work with. Very professional and responsive. She fixed an error in pricing my repairs very quickly. I will use your services again. More

by Steven.medwin
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
Feb 27, 2020 -

Brickell Buick & GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801

February 22, 2020

The worst car buying experience I ever had, being out of state customer.Terrible communication skills starting from sales person, sales manager and including ,customer relation manager, general manager, th More

by oleg
Recommend Dealer
No
Employees Worked With
including General manager and customer relation manager, never replied back., Alex Andreus, Diego Ferreira, Grisy Salazar
Mar 14, 2020 -

Brickell Buick & GMC responded

Dear Mr. Jestin, My apologies for your inconvenience. You and I have spoken and our team has been current in our communications with you as is evident by extensive emails and calls with Diego Ferreira. Also, we have verified that all things promised to you were delivered including your Nevada plates. In addition, due to the hold up we encountered receiving our title when we purchased car for resale, we also later shipped you items not included in the sale (Factory floor mats & all whether mats) at our cost, In regards to your transferred title from the State of Nevada, we included you in emails and put you in direct contact with the title agent handling the paperwork with Nevada on February 5th, so you could stay current with the process as the State of Nevada proceeds on their end. We will continue to stay on top of the titling process, and you are welcome to contact the tag agency as well. Again, please accept our sincere apologies for your inconvenience in this series of events. Respectfully, Mario R. Diaz, GM

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