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Brickell Buick & GMC
Miami, FL
2,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,133 Reviews of Brickell Buick & GMC
February 21, 2019
Helpful team Larry is amazing and extremely helpful and pleasant. He made my car buying experience so much better. Lazo was also very kind and extremely helpful as Larry is amazing and extremely helpful and pleasant. He made my car buying experience so much better. Lazo was also very kind and extremely helpful as well. More
by jleon333
Verified CustomerEmployees Worked With
Larry, Lazo
February 21, 2019
Wonderful Experience! I am so so pleased with the customer service I experienced. Absolutely everyone was friendly and helpful. There were no surprises. I was in and out wi I am so so pleased with the customer service I experienced. Absolutely everyone was friendly and helpful. There were no surprises. I was in and out without a hitch. So grateful to everyone there! More
by A.SALMON
Employees Worked With
Lazaro
February 12, 2019
Excellent professional service. Friendly staff I am satisfied with the over all experience. Great friendly customer service with due diligent . I am very satisfied. Keep up with your great work. I am satisfied with the over all experience. Great friendly customer service with due diligent . I am very satisfied. Keep up with your great work. More
by CASTILLOANGELALBERTO
Employees Worked With
Jonathan Diaz - Service Advisor GMC
February 12, 2019
GMC Tire Rotation and Factory Update I had a pleasant experience. I came in for a tire rotation. They notified me of the factory update for a condenser unit. The part was not on site, so I had a pleasant experience. I came in for a tire rotation. They notified me of the factory update for a condenser unit. The part was not on site, so it took a bit longer than I had hoped. Jonathan was very helpful, communicative, and a pleasure to work with, as usual. More
by PAULDLT
Employees Worked With
Jonathan Diaz
February 11, 2019
Colorado Truck service Betty was very helpful and provided excellent customer service. The mechanic seemed to perform his transmission review quickly and also change oil and Betty was very helpful and provided excellent customer service. The mechanic seemed to perform his transmission review quickly and also change oil and air filters in a timely manner. More
by VINCER11
Employees Worked With
Betty
February 10, 2019
Consistently Great Service! I walked-in with no appt and they had me in and out within a 1.5-hrs. inclusive of a courtesy car wash and coffee! THANK YOU! I walked-in with no appt and they had me in and out within a 1.5-hrs. inclusive of a courtesy car wash and coffee! THANK YOU! More
by gpietri
Employees Worked With
Jonathan, New Service Lady Rep.
February 09, 2019
Out-of-State Purchase from New York I purchased a 2012 Chevy Traverse LTZ from Brickell. We live in New York so it was a remote purchase. Diego Ferriera and Josh Gonzalez sold us the c I purchased a 2012 Chevy Traverse LTZ from Brickell. We live in New York so it was a remote purchase. Diego Ferriera and Josh Gonzalez sold us the car. As expected, it would take a while from start to finish (started 1/27/19 and received the car 2/9/19). Due to conditions on the trailer I had to detail the car once received. The transport driver was great. During the beginning of the process Diego and Josh were extremely active with communication however, later parts of the sale process they became much less communicative. They overnighted paperwork to me to sign for the loan and I immediately sent it back. The $500 coupon from the Brickell website did not work on this purchase although there are no specified stipulations on whether you can use it one NEW or USED vehicles. After receiving my first auto loan statement, establishing the online account with the loan company wasn't easy due to the bank being given wrong phone numbers for me and wrong e-mail addresses from the dealer. I had to wait a long time to speak with a rep to validate I was the actual buyer to get this fixed. The detailing of the car before delivery could've been more through as I found used tissues stuffed into the back seats along with the past owner's envelopes of mail. Inside the glove box contained the broken headphones for the DVD player, the owners manual, and some receipts belonging to the past owner with their information still on the receipts. The navigation is inoperable due to the missing Nav Disc that is required for the vehicle to have functional navigation. All of the floor mats except for the 3rd row floor mat was missing. The dealer was able to create a 2nd set of keys for the vehicle with the excess left over from the $995 dealership fee which was much appreciated. I purchased an extended warranty (Red Shield Premier) for $3000 which I'm promised will cover bumper-to-bumper up until 100,000 miles and then will default to drive-train only after 100k miles. The transport fee was very fair at roughly $650 from Miami, FL to Orange County, NY. Overall, the vehicle is in great shape and I so far am satisfied aside from the non-working Navigation and the garbage stuffed in the back seat. Update: 2/14/19 (5 days after delivery)- My wife got stranded with our two year old today. The traverse did not want to start. It would just click. I took a tester to the battery and out of five tests, the voltage regulator failed three times. The battery measured a consistent 12.6 amps to 14.1 amps. I took a jumper box to the battery and the car started. The car is kept in a heated garage. My wife only parked it outside for 1 hour. 2/19/19 (10 days after delivery)- My wife got stranded again this morning. Started the car in our heated garage and went to the school to drop off our daughter. When my wife came out two minutes after parking, the car just clicked instead of the engine turning. I'm currently at Healey Brother's Chevy (large Chevy delaership) in Middletown, NY who tested the battery with their new machine inside & outside of the car. The battery test printout shows the battery is no good and replacement is recommended. I am currently paying $404 to replace the battery in the Traverse I purchased from Brickell two weeks ago. I left a message for Mario Diaz and am awaiting a call back to see if they can do anything for me. ***Side-note: Service Records show that the "electrical system was checked" on 1/29/19 (prior to delivery). Was this an issue that Brickell could've fixed on their buck? More
by kcostescu
Employees Worked With
Diego Ferriera and Josh Gonzalez, Mario R. Diaz
February 08, 2019
Wasted Time Due to Misinformation by Dealership Received a letter stating a recall component needed to fix my passenger seat airbag had arrived. I called and confirmed with service department that Received a letter stating a recall component needed to fix my passenger seat airbag had arrived. I called and confirmed with service department that the part had in fact arrived, made appointment and took the time from work to take my car. The service representative was unsure as too part having arrived, I question why they had had me bring my car, he made a call and told me they did have 2 parts, to leave my car for part to be installed. When I picked up my car that afternoon, I requested some documentation stating the part had been replaced, and was told there was nothing to give me. I was suspicious about events that had transpired, so I contacted my insurance company and asked as to my rights to have some type of documentation about the exchange of my recalled part, and they told me to call and request evidence of change of part for them, I did. Representative told me part had not been changed, because they did not have these in the shop, that it was a confusion, and when he realized I was not happy, he offered a change of oil on them, to make up for inconvenience. More
by GLADYS322
Employees Worked With
not sure who I worked with, please see your records.
February 08, 2019
Jonathan diaz made it easy for me to do business with you. Great customer service and prompt. jONATHAN explained everything in detail. Called me when parts was in and schedule my appointment right away . Aweso Great customer service and prompt. jONATHAN explained everything in detail. Called me when parts was in and schedule my appointment right away . Awesome and very professional More
by mario.lam
Employees Worked With
Mario R. Diaz
February 08, 2019
Good car. Easy to work with. The dealership has the vehicle I liked online. I drove it and told them what I needed to make a deal and they agreed. I drove the car away that same d The dealership has the vehicle I liked online. I drove it and told them what I needed to make a deal and they agreed. I drove the car away that same day. Great service. More
by jbowdenhm
Employees Worked With
Laura fezza, Mario R. Diaz
