Brickell Chrysler Dodge Jeep Ram

Fernando was the best. I will keep going back service my vehicle at this location specifically because of him. I will keep going back service my vehicle at this location specifically because of him. More

I am filing a formal complaint against Brickell Dodge Jeep Ram for misrepresentation, deceptive service practices, and false reporting that have caused measurable financial harm. I brought my Jeep in Jeep Ram for misrepresentation, deceptive service practices, and false reporting that have caused measurable financial harm. I brought my Jeep in for a routine battery replacement under warranty, yet the dealership retained my vehicle for weeks without justification, forcing me to incur rental expenses. On November 25, 2025, I was issued documentation confirming my vehicle passed all inspections with no active issues. Despite this, while my vehicle remained in their possession, I was pressured to approve a full engine replacement. When I asked how such a determination was made, the service manager admitted it was based “just by looking at the engine,” without diagnostics. This is not only unprofessional but raises serious concerns of intentional upselling under false pretenses, especially given my vehicle had approximately 69,000 miles and a consistent maintenance history. After refusing these unnecessary repairs, the dealership proceeded to report inaccurate information to Carfax. I have documented proof (AAA tow invoice) confirming my vehicle was removed from their premises on December 2, yet Carfax reflects service on December 3. This false reporting is now interfering & damaging my vehicle history. There is also credible concern that the dealership engaged in improper warranty billing practices, submitting claims for issues not present. Resolution Requested: * Full reimbursement of all rental expenses * A formal written apology * Immediate removal/correction of false Carfax reporting * Written confirmation my vehicle left their possession on December 2 * Internal review of service and warranty practices Failure to resolve this promptly will result in escalation to the Florida Attorney General More

Buyer beware, these guys are a joke with customer service once you sign on the dotted line. I purchased a vehicle from them, I'm from out of state, 4 months later, I still do not have my registration, Capit once you sign on the dotted line. I purchased a vehicle from them, I'm from out of state, 4 months later, I still do not have my registration, Capitol One auto finance has no paperwork from them. Management refuse to speak to me, the 2 people I have gotten through too have all had different lies. I have the paperwork to back all of this up. They have my money and dont care, wont answer and wont provide any proof that registration has been submitted even though I was charged a total of $1500 worth of registration fees More

I waited a long time to write this review about Brickell Chrysler Dodge Jeep & Ram, hoping these issues would be resolved. Unfortunately, this has been the worst car-buying experience I’ve ever had—and it i Chrysler Dodge Jeep & Ram, hoping these issues would be resolved. Unfortunately, this has been the worst car-buying experience I’ve ever had—and it is still ongoing. From the beginning, the process was plagued with misinformation. The original salesman repeatedly provided inaccurate details about both the vehicle and my trade-in, which ultimately required us to switch salesmen due to the false information. Because this was an out-of-state purchase, we hired a transportation carrier to pick up the vehicle. On the morning of pickup, the dealership canceled with the carrier, claiming no payment had been received—despite payment having been completed and documented. As a result, we were charged a cancellation and rescheduling fee. The sales representative confirmed (with documentation) that the dealership would reimburse this cost. That refund was never issued. I was later told directly by the salesman that a check had been mailed—another false statement. When the vehicle finally arrived, it was in non-working condition. The car would not turn on, and all fuses were broken. This was a 2025 vehicle with only 50 miles on it. The dealership refused to take any accountability, and the vehicle had to be towed to the nearest dealership for service. Now, over two months later, we still have not received our registration or permanent plates. Temporary plates were issued, but once they expired, no one from the dealership would respond or return calls to issue updated ones. As a result, we have been unable to legally drive our vehicle for days. I have extensive documentation, including call logs, emails, and confirmations, all showing repeated attempts to contact the dealership with zero response. This entire experience has been an absolute nightmare—from dishonesty and poor communication to a complete lack of accountability. I strongly urge anyone considering this dealership to do their due diligence and take their business elsewhere. More

Anthony helped me get into my dream car. I was able to do a trade-in and came out feeling like I got a great deal, thanks to his knowledge and expertise. His attention to detail and commun I was able to do a trade-in and came out feeling like I got a great deal, thanks to his knowledge and expertise. His attention to detail and communication made this experience even smoother. I will be taking my car for service to the same dealership just to continue building a relationship with him. I highly recommend his service. More

Anthony and his team are very professional, helpful and kind. They go far away to make you feel happy in this place. They have good deals and work with you according to your needs. Thank you!! kind. They go far away to make you feel happy in this place. They have good deals and work with you according to your needs. Thank you!! More

Anthony was definitely the best experience I’ve ever had in a car dealership hands down. The attention and customer service was like no other. Will definitely come back in the future for my next car! in a car dealership hands down. The attention and customer service was like no other. Will definitely come back in the future for my next car! More

El mejor vendedor,real y muy convincente,me ayudo y estaba muy preparado en los datos ,ya van dos autos que le compro estaba muy preparado en los datos ,ya van dos autos que le compro More

Anthony Roca was fantastic to work with. He was incredibly patient, answering all my questions and addressing my concerns. I really appreciated his honesty and personal attention. He was pro He was incredibly patient, answering all my questions and addressing my concerns. I really appreciated his honesty and personal attention. He was professional, knowledgeable, and genuinely focused on finding the right car for me and my daughter. Thank you again, Anthony! I also had a great experience with Sergio Betancourt. He was incredibly efficient, handling all the paperwork quickly and making the whole car buying experience stress free for me. I felt at ease, as there was zero pressure and much respect for my decisions and time. I thank them both for a wonderful experience. More

No pagaron el. payoff del vehículo en traje inc en tiempo además de muchas veces que se les contacto y dañaron mi reporte de credito payoff del vehículo en traje inc en tiempo además de muchas veces que se les contacto y dañaron mi reporte de credito More