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Brickell Honda

Miami, FL

4.3
4,428 Reviews
Call Dealership (305) 856-3000

690 Southwest 8th Street

Miami, FL

33130

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4,428 Reviews of Brickell Honda

May 21, 2025

Brendon is always eager to resolve our problems swiftly and expeditiously. If he is not in that day I will reschedule. Happy to get my vehicles serviced at Brickell Honda. More

by Carlos Burgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Print
May 21, 2025

Worst dealer in town, I went to this dealer to do service in my car and the guy that received me was unprofessional, bad customer service and horrible prices More

by Gabriellosanos812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Print
May 21, 2025 -

Brickell Honda responded

Dear Gabriel Losano, I'm very sorry to hear about your recent visit and the experience you had at our service department. As the General Manager of Brickell Honda, I want to personally apologize for the unprofessional conduct and lack of customer care you described. That is not how we do business, and I take your feedback extremely seriously. We value every customer who walks through our doors, and it’s clear we fell short in your case. I would truly appreciate the opportunity to speak with you directly to learn more about what happened and work toward a resolution. Please feel free to contact me directly at richard.bustillo@brickellmotors.com. You can also reach our Service Director, Curtis Thompson, at curtis.thompson@brickellmotors.com. We are both here to help and to make things right. Thank you for bringing this to our attention, Gabriel. We hope to hear from you soon and have the chance to restore your confidence in us. Sincerely, Richard Bustillo General Manager Brickell Honda

May 22, 2025 -

Brickell Honda responded

Dear Mr. Losano, I’m truly sorry to hear about your recent experience at Brickell Honda, and I want to personally thank you for bringing this to our attention. We take all customer feedback seriously, and I regret that your visit left you feeling frustrated and dissatisfied. At Brickell Honda, we are dedicated to delivering respectful, transparent, and high-quality service to every guest who walks through our doors. It’s extremely concerning to hear that you felt the service you received was unprofessional and that our pricing was not clearly communicated. Mr. Losano, I would truly appreciate it if you could take a moment to elaborate on what happened so that we can better understand where we went wrong and take the necessary steps to make it right. Your experience matters to us, and we are committed to improving. Please don’t hesitate to reach out to me directly or to our Service Director, Curtis Thompson. We would both welcome the opportunity to speak with you and resolve this to your satisfaction. 📧 Richard Bustillo – richard.bustillo@brickellmotors.com 📧 Curtis Thompson – curtis.thompson@brickellmotors.com Thank you again for your feedback, and I hope to hear from you soon. Sincerely, Richard Bustillo General Manager Brickell Honda

May 20, 2025

La mejor atención que he podido tener recomendado 100% si quieres un carro nuevo es con ello More

by JOSEBOLIVARJ12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Print
May 20, 2025

Terrible service and bad experience in this dealer. Go somewhere else and avoid at all cost , from expensive prices to rude staff. More

by irma29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
brandon, Rosamaria Matteo
Print
May 22, 2025 -

Brickell Honda responded

Dear Irma, I'm very sorry to hear about your recent experience at Brickell Honda, and I want to personally thank you for taking the time to share your feedback. It’s deeply disappointing to learn that you left our dealership feeling dissatisfied, especially due to the level of service and pricing you encountered. At Brickell Honda, we are committed to delivering fair, respectful, and attentive service to every guest. Your comments are concerning and not reflective of the standard we strive to uphold. I regret that your experience fell short, and I want to assure you that we take this seriously. I’d truly appreciate the opportunity to learn more about what happened so we can properly address it and work toward making things right. Please feel free to contact me directly, or reach out to our Service Director, Curtis Thompson. We would welcome the chance to speak with you. 📧 Richard Bustillo – richard.bustillo@brickellmotors.com 📧 Curtis Thompson – curtis.thompson@brickellmotors.com Thank you again for your feedback, Irma. I hope you’ll give us the opportunity to restore your confidence in us. Sincerely, Richard Bustillo General Manager Brickell Honda

May 19, 2025

Brandon was great, he helped me with everything I needed he made everything easy for me and was able to adjust to my needs. More

by MEGA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Print
May 16, 2025

It was very friendly, he answered all my questions and explained every detail of my new car More

by Manuel Mena
Recommend Dealer
Yes
Employees Worked With
Jose Angel Shiuk
Print
May 16, 2025

Mi experiencia en este dealer fue bien negativa, no le recomiendo a nadie este lugar, la persona que me atendió fue muy poco profesional, cuando me negué a comprar los servicios que me trató de vender, se More

by O.sgovantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Print
May 17, 2025 -

Brickell Honda responded

Estimado/a O. Sgovantes, Lamento mucho saber sobre su experiencia reciente. Lo que describe no representa los estándares de servicio que nos esforzamos por ofrecer. Quiero atender personalmente este asunto para asegurarme de que se maneje adecuadamente y no vuelva a repetirse. Por favor, no dude en escribirme directamente a richard.bustillo@brickellmotors.com para poder asistirle y buscar una solución justa. Agradezco su comentario y la oportunidad de mejorar. Atentamente, Richard Bustillo Gerente General Brickell Motors

May 13, 2025

Si tuviera la oportunidad de darle -5⭐️créeme que lo hiciera, 1 star ⭐️ es mucho para lo mal atendido que fui por Brandon, el peor servicio que me han brindado al punto de hacerme sentir mal por no sab More

by Epoxyrepair4dany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Print
May 14, 2025 -

Brickell Honda responded

Buenos días, Lamento profundamente leer sobre su experiencia reciente y le ofrezco mis más sinceras disculpas. No es aceptable que ningún cliente se sienta mal atendido, presionado, ni mucho menos que perciba un intento de aprovechamiento por parte de nuestro equipo. Valoramos a todos nuestros clientes, independientemente del idioma que hablen, y me preocupa muchísimo lo que usted ha compartido. Me gustaría tener la oportunidad de entender mejor lo ocurrido y tomar las medidas necesarias para corregir esta situación. Le aseguro que en Brickell Honda nos tomamos muy en serio cualquier reporte de mala atención o prácticas inadecuadas, y queremos restaurar su confianza en nosotros. Por favor, contácteme directamente por correo electrónico a richard.bustillo@brickellhonda.com o visíteme personalmente en el concesionario. Estoy comprometido a escucharle con respeto y atención, y a encontrar una solución adecuada. Gracias por su tiempo, y nuevamente, le pido disculpas por la experiencia que tuvo. Atentamente, Richard Bustillo Gerente General Brickell Honda

May 13, 2025

Yo soy el muchacho que hizo el review de Vladimir Diaz Y al parecer fue un mal entendido Espero que la calidad del service sea como hasta ahora habia experimentado Perfect Gracias por todo More

by Alejandro Zamora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Dias ok ok, Mario Sepulveda
Print
May 13, 2025

Me cobraron por cambiar el filtro del aire acondicionado y la alinacionación de las 4 gomas 395 dólares y dice el muchacho “Vladimir” que me estaba haciendo un descuento...y cuando entro a la web le digo qu More

by BANDAGUALAISA 06225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Diaz
Print
May 14, 2025 -

Brickell Honda responded

Buenas tarde Lamento sinceramente que su experiencia con nosotros no haya sido la ideal. En Brickell Motors, nuestro compromiso es brindar un servicio transparente, justo y profesional. Nunca queremos que nuestros clientes se sientan engañados o confundidos con los precios. Quiero asegurarle que honramos con gusto cualquier cupón o precio publicado en nuestro sitio web. Si hubo alguna diferencia en lo que se le cobró, me gustaría personalmente revisar su caso para aclarar cualquier malentendido y corregirlo si es necesario. Por favor, no dude en comunicarse directamente conmigo al richard.bustillo@brickellmotors.com o con Curtis Thompson al curtis.thompson@brickellmotors.com. Estamos aquí para ayudarle y resolver esta situación de manera justa. Gracias por compartir su experiencia. Valoramos su confianza y esperamos poder atenderle mejor en el futuro. Atentamente, Richard Bustillo Gerente General Brickell Motors

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