Brickell Honda

Brickell Honda responded

Dear J barboa, Thank you for bringing this to our attention, and I sincerely apologize for your recent experience. Our standard process is to review and have all repair orders signed by the customer prior to performing any work—so if that did not happen in your case, it represents a serious breakdown in procedure that we need to investigate. We’d greatly appreciate the opportunity to learn more about what happened so we can resolve the issue and ensure this never happens again. Please contact me directly at richard.bustillo@brickellhonda.com or reach out to Curtis Thompson at www.curtisthompson@brickellmotors.com so we can look into this further and make it right. We value your feedback and your time, and we’re committed to earning back your trust. Sincerely, Richard Bustillo General Manager Brickell Honda

Brickell Honda responded

Estimada Silva, Lamento profundamente leer sobre su experiencia reciente y le agradezco que se haya tomado el tiempo de compartirla. Le ofrezco una sincera disculpa si sintió que no fue atendida con el respeto, la claridad o el profesionalismo que merece. En Brickell Honda, nuestro compromiso es brindar un servicio transparente y justo a todos nuestros clientes. Si en su caso hubo una falta de comunicación o un malentendido con respecto al precio o la atención recibida, queremos corregirlo. Le invito a que se comunique directamente conmigo a richard.bustillo@brickellhonda.com o con Curtis Thompson a través de www.curtisthompson.com para poder entender mejor lo sucedido y tomar las medidas necesarias para que esto no vuelva a repetirse. Valoramos a cada cliente que nos da la oportunidad de servirle y nos encantaría poder enmendar su percepción sobre nuestro equipo. Atentamente, Richard Bustillo Gerente General Brickell Honda

Brickell Honda responded

Dear Omadago, Thank you for your feedback—we truly appreciate you recognizing the team member who provided good service. I’m sorry to hear the rest of your experience didn’t meet expectations. We take customer service seriously, and your comments help us identify where further training is needed. Please feel free to contact me directly at richard.bustillo@brickellhonda.com if you’d like to share more details. We’re committed to improving and ensuring every visit is a positive one. Sincerely, Richard Bustillo General Manager Brickell Honda

Brickell Honda responded

Dear Maria, Thank you for your loyalty over the years, and I’m truly sorry to hear that your recent service visit left you feeling disappointed. That is never the experience we want for our customers—especially someone who has trusted us for so long. Our goal is always to provide transparent pricing and clear communication before any work is performed. If that didn’t happen in your case, I sincerely apologize. I’d greatly appreciate the opportunity to speak with you directly to understand more and help correct the situation. Please contact me at richard.bustillo@brickellhonda.com so we can discuss this further. As a gesture of goodwill, I’d also like to offer you a future service discount to help offset your recent experience and hopefully restore your confidence in us. Thank you again for your feedback—we’re committed to doing better. Sincerely, Richard Bustillo General Manager Brickell Honda