Brickell Honda - Service Center

I had an appointment at 11am and I founded my car outside on the street at 1:30 pm still not being service and I left the dealership at 2:30 pm on the street at 1:30 pm still not being service and I left the dealership at 2:30 pm More

I booked a cleaning but then they said that service wasn’t available when I arrived. Only sanitizing was done and the wait was very long. wasn’t available when I arrived. Only sanitizing was done and the wait was very long. More

Julián Núñez was excellent. Professional, polite and very courteous. Helped me twice in one week. A pleasure. very courteous. Helped me twice in one week. A pleasure. More

Yo salí muy complacida con el chequeo que le hicieron a mi carro, estoy bien contenta mi carro, estoy bien contenta More

I've gone here for service and routine maintenance, but it experience here yesterday has me strongly considering finding another location to bring my car. I had an appointment at 10:45 a.m., and my car was it experience here yesterday has me strongly considering finding another location to bring my car. I had an appointment at 10:45 a.m., and my car wasn't serviced until 2 p.m. There was zero communication on any issues that could have caused such a delay. I even called three times at: 12:18, 12:45, and 13:22 and received the run around about my technician, Vladimir, being unavailable. I was assured the first time, that he would call me back in five minutes and the second time within 15 minutes. I never received a call back from him. Finally, on my third and final call, I demanded to speak with Vladimir, as I sensed that something was wrong. Vladimir ordered my Lyft and I returned to the service center. Upon my return, I walked into Vladimir’s office and asked him about my car. He said that everything was all set and to see the cashier. I get to the cashier and she dosn't have any paperwork for me. At this point I'm furious at the lack of understanding and communication of what was going on. I go back over to Vladmir and he checks the computer and has a realization. He runs over to the service center and I realize that my car hasn't even been serviced. He goes to my car, which is parked where I left it at 10:45 and brings it into the service center. As he approached my car, I told him that I would not be paying for the oil change, as it was a simple procedure and there was no reason that it should have taken 3.5 hours. He told me that I could speak with his manager and I asked him to come with me to do so. When speaking with the manager, he told me that there had been a computer outage and that they were backed up. I would not have taken issue with this if there had been any attempt at communication during the three hours that I was waiting for my vehicle to be serviced. The manager seemed a bit annoyed and instructed Vladimir to taken care of my oil change services. After this entire ordeal, my car was ready in fifteen minutes, further adding insult to injury. I need an alignment and carbon cleaning done, but I'm doubtful of returning here to receive service again. More

Costumer service amazing and friendly , they make me fell at home ….. definitely I will go again at home ….. definitely I will go again More

The service representatives care about clients. Carlos Caballero and Samuel Vidal are outstanding at listening and diagnostics to alleviate the issue. Caballero and Samuel Vidal are outstanding at listening and diagnostics to alleviate the issue. More

Well attended by the costumer service and there was a solution to the problem in the car in a timely manner. Thank You solution to the problem in the car in a timely manner. Thank You More