Brickell Mazda

Victor has been so helpful the last few years. I really trust him and would not want any other service guy working with me. Thanks for being so patient and kind!! I really trust him and would not want any other service guy working with me. Thanks for being so patient and kind!! More

Easy to make an appointment. Service advisors understood my needs for this service due to time and not miles. Understood and made the adjustments for correct service. Thank you Service advisors understood my needs for this service due to time and not miles. Understood and made the adjustments for correct service. Thank you Eros for your assistance. More

Everything was great, I am very happy with the service. The team made the process very enjoyable The team made the process very enjoyable More

He was attentive throughout all the process. He responded quickly and with options. He made sure I had the resources to make it back to the dealership by providing with a Lyft. After picking up He responded quickly and with options. He made sure I had the resources to make it back to the dealership by providing with a Lyft. After picking up my car, I made a question to him, he responded that same date and followed up the next day, first thing in the morning; ensuring my question was resolved and answered. He went the extra step to make sure I was satisfied. Excellent service! Bravo Eros! Mazda he is a keeper! More

Great customer service and very professional on every step of the process. Definitely taking my car next time. step of the process. Definitely taking my car next time. More

Víctor is great and is always helpful. Uber service was a bonus too. I’m very happy with the service provided by them. Language barriers make the videos the service team sends of the vehic Uber service was a bonus too. I’m very happy with the service provided by them. Language barriers make the videos the service team sends of the vehicle difficult to understand but Victor translated this for me. More

Average or below average dealership. Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs co Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs come with what. Pretty shocking actually. I wonder how the test would look like if I gave them 30-35 basic questions quiz about their vehicles line up. Lack of integrity and loyalty & genuine interest in customer care and service. Only by a hair better than Ocean Mazda, (their sales is a joke) also below average, a bit worse though. It’s not always about the money, the customer will 99% tell you what they’re looking for and how to get there. I actually ended up buying a more expensive car at a different dealership. Still stayed with the brand because I love Mazda. Brickell Service department is solid, sales department very much below average. They don’t understand the fundamentals of client relationships, long term effects of their actions or inactions better yet. My-Ling Parra in sales is great, the rest need to training or work in hospitality and need more sales classes to get the idea in how to do business. Definitely needs improvement. If you’re expecting genuine interest and knowledge from the team at Brickell, don’t hold your breath. This is my 3rd Mazda and if I wasn’t as enthusiastic about the brand as I am, because there is competition, I’d be in a different marquee vehicle. More

Víctor is always quick and knowledgeable. My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to deal with. More

The service was okay; I appreciated their effort, but the language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. More

juan cil and eros cruz very nice peoples, Quite professional and very friendly in absolutely everything. professional and very friendly in absolutely everything. More