Brickell Mazda

Recall Fast service and great communication. I like the attention given from the moment the customer walks in through the door. Would go back again soon. Fast service and great communication. I like the attention given from the moment the customer walks in through the door. Would go back again soon. More

Great buying experience Fiorella was great!!! Very helpful and patient in answering with all my questions!! Very helpful and friendly staff, truly appreciate the customer ser Fiorella was great!!! Very helpful and patient in answering with all my questions!! Very helpful and friendly staff, truly appreciate the customer service I received. Thank you!! More

Professionalism I feel comfortable and they were friendly and pacient, besides I love my new car and the way they followed my election. The seller Albert was amazing I feel comfortable and they were friendly and pacient, besides I love my new car and the way they followed my election. The seller Albert was amazing More

Professional and timely service I must praise your service department and advisor Tony, for the excellent service he provided us with last week. He attended me within seconds of arr I must praise your service department and advisor Tony, for the excellent service he provided us with last week. He attended me within seconds of arriving. The vehicle was was quickly received, and once the recall matter was addressed he made sure to notify me the vehicle was ready for pick up. More

Great Car and Team Came across the street from looking at some other automobiles. Test drove a Mazda Cx5 and it was great. Jeannette helped me. Easy Breezy lease. Wou Came across the street from looking at some other automobiles. Test drove a Mazda Cx5 and it was great. Jeannette helped me. Easy Breezy lease. Would recommend. Thanks More

Great experience thanks to Mr. Jose D. Martin. To be honest I hate the entire process of purchasing a car but thanks to my salesman - Mr. Jose D. Martin - my experience was hassle free and actually To be honest I hate the entire process of purchasing a car but thanks to my salesman - Mr. Jose D. Martin - my experience was hassle free and actually was the best experience to date when purchasing a new car. The car was for my mom and she loves her new CX-3. I look forward to dealing with Jose again in a few months when the CX-30 comes out - this time for me. More

Great experience with Mr. Jorge Luis Amores Has been my best experienced leasing a new car. Definitely i will recommend to friends and family. Customer can choose from different cars and budge Has been my best experienced leasing a new car. Definitely i will recommend to friends and family. Customer can choose from different cars and budgets. More

Careless, unprofessional I started working on my lease application online and submitted all the information they requested in order to complete the purchase online. At some I started working on my lease application online and submitted all the information they requested in order to complete the purchase online. At some point of the process, the numbers jumped and I stopped. I was immediately contacted by the Internet sales manager, Yuri, asking if I was still interested on the vehicle and I explained the situation. The manager apologized and asked me to please come in to the dealership, that they would give me the number I wanted. I asked her repeatedly if they would really be able to give me such deal because I did not have time to waste, to which she replied she was 100% sure because It was the last day of the month. I decided to give them a try and I drove over an hour from work to get the car. I kept on receiving emails and texts confirming my appointment throughout the day. Once at the dealership, I asked for Yuri and they told me I could work with anybody because she was just a person they had to convince people to come to the dealership. They had me start with Brandon from sales. He had no idea about any of the information I had already submitted or the car I wanted. I showed him the car I wanted from their inventory and he went to look for it. Half an hour passed and he returned saying the car had been sold. At that point, I asked him to work the numbers with a similar car and as I was expected, he was almost double the numbers I was already quoting with them, very frustrated, I decided to leave because of the time I wasted and their lack of professionalism. As I was driving off the dealership, the salesperson tapped on my window and gave me another number but it was still too high, so I left. They had all of my contact information, but no effort was done to give me a call, send me a text or an email to let me know they KEPT MY DRIVERS LICENSE, I had to chase them the whole day to figure out if they still had and go the following day wasting time to get it. How would I describe the experience? Horrible. They are careless , unprofessional, disrespectful, and liars. All they want is to do is have you waste your time going there to give you a ridiculous number, not have the car you want, and keep your documents. Because of all the time I wasted with them the last day of the month, I lost a done deal I had with a higher end vehicle because I wanted to give them a chance. Their numbers are ridiculous, avoid them at all cost and get a better vehicle for your money. More

Excellent service The sales women Jeanette Rodriguez was very helpful. She explained all the leasing options they offered and the best that fit our needs. We are very p The sales women Jeanette Rodriguez was very helpful. She explained all the leasing options they offered and the best that fit our needs. We are very pleased with our CX5 from Brickell Mazda. More

Ask for Eros Cruz In all the years I've been a Mazda customer I have never dealt with a more professional, kind and respectful person. He went above and beyond to make In all the years I've been a Mazda customer I have never dealt with a more professional, kind and respectful person. He went above and beyond to make sure I received the very best service. Brickell Mazda did a great job servicing my car, but having Eros made it smooth and easy to communicate what I wanted and needed in the service. Ask for him, you'll be happy you did. More