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Brickell Mazda - Service Center

Miami, FL

4.7
1,170 Reviews

1,171 Reviews of Brickell Mazda - Service Center

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July 02, 2025

The personal and the treatment on the maintenance area are the best in all the dealer. More

by CARLOSC2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Amazing service! Great service! Eros was amazing and provided updates in a timely manner Great service! Eros was amazing and provided updates in a timely manner. The More

by JACKYHB7
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eros Cruz
June 24, 2025

Horrible service. Bait and switch dealership. I would go elsewhere. Not customer friendly. Didn’t even mention the deficiencies after the service. More

by Brickell king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Leiva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Brickell Mazda responded

We’re very sorry to hear about your recent experience. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us, and we take your concerns seriously. If you're willing, we would appreciate the opportunity to speak with you directly and work toward a resolution. Please contact us at your earliest convenience so we can better understand what happened and how we can make it right.

June 24, 2025

Horrible service. Bait and switch dealership. I would go elsewhere. Not customer friendly. Didn’t even mention the deficiencies after the service. More

by Brickell king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Leiva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

Took my Mazda for service and was treated well. I was sent a video of what was done to my car and was impressed! More

by DAMPIERRULES
Recommend Dealer
Yes
Jun 21, 2025 -

DAMPIERRULES responded

Great customer service provided by Juan Cil when I took my Mazda CX50 for the first service, oil change and filter plus Tire rotations.. Brickell Mazda is a very good dealership!

June 20, 2025

I am very grateful for the service and the solution that Mr. Victor gave me. He always answered me, guided me, and helped me. I felt like I was calling my home. He was always attentive, very professional, a More

by GLORIA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Unfortunately, I had a bad experience with the financier who helped me. The process wasn't explained properly. If it weren't for the salesman and the girl who served me at the front, I wouldn't have taken t More

by Hector Hurtado
Recommend Dealer
No
Employees Worked With
Mr Jorge Amore
June 18, 2025

Very disappointed with the my last experience. I’m not bringing my car back here. When I brought it in for a standard inspection the recommendations made no sense. Feels like they just wanted to u More

by Rigel.Montiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eros Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience and the frustration it caused. This is certainly not the level of service we aim to provide. Your concern about the recommendations made during your inspection and the issue with your vehicle’s cooling system are serious matters. I completely understand how upsetting it must be to leave with more problems than when you arrived. Please know that upselling is never our intention, we aim to inform our customers of potential issues based on our technicians’ assessments. That said, if anything felt unclear or unnecessary, we sincerely apologize. We would appreciate the opportunity to review your visit in detail and learn more about what happened. Your feedback is vital in helping us improve, and I would like to personally look into this to ensure it’s addressed appropriately.

June 16, 2025

Great service as usual! Excellent communication, awesome customer service and efficient pick ip and delivery! More

by STEFI2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Punctual and professional always courteous concierge service Okay All right Fabulous Attentive to detail Wow More

by Dr.karlrayan
Recommend Dealer
Yes
Employees Worked With
Javier
1
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