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Brickell Mazda - Service Center

Miami, FL

4.7
1,199 Reviews
Call Service Center (786) 321-0335

1,199 Reviews of Brickell Mazda - Service Center

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August 15, 2025

La mejor experiencia posible, me ayudaron a alcanzar mi objetivo, fueron claros y precisos. El servicio auténtico y maravilloso y mi vendedora Yareni junto al financista Jordy hicieron la experiencia mágic More

by Hassan Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yareni, Jordy
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August 14, 2025

Excellent service! The staff was very kind and helpful, from the receptionist to the Gm everyone made us feel very comfortable. More

by NATYCORRALES
Recommend Dealer
Yes
Employees Worked With
Lilibeth Yero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Magdalena
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August 13, 2025

Excellent service. Great customer service and communication. Everything went smoothly. The offer complementary snacks and rides if needed. More

by JOEBELL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2025

Amazing service as usual. I have been coming to Brickell Mazda for service for a few years now and have always received extraordinary service. VICTOR LEIVA is great! More

by PATRICIACDIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2025

Jeannette y Eroz, son increíble, y atentos cuando voy con mi carro! Gracias Brickell Mazda por su ayuda More

by SOLOPUBLICIDADPORTU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 10, 2025

The whole oil change experience was so convenient and seamless, everyone was so nice and courteous! More

by Tacha712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 09, 2025

As always, the Eros team is awesome. I came in due to the 10k service maintenance notification in my car gauge cluster. More

by ALDRINMEJARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 09, 2025

Great people with great vibes. I was so ready to buy. They matched my trade-in offer and got a loan interest rate better than my best offer by 0.25%. The dealership is impeccable a More

by NEUROPLASTICIAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anwar Rivas, Hector, Joesph
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August 08, 2025

A fraud! They quoted $7,800 for an small problem, only to force me to butt another car. Very rude. The cherry? 25min waiting for my car. Keep distance to the More

by GONZALO CHIRINOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eros Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points. The primary issue with your vehicle was a front bearing failure caused by outside influence, with a repair estimate of approximately $1,500. The full estimate of $7,800 includes a list of recommended services based on your vehicle’s mileage, age, time in service, and the manufacturer’s maintenance schedule. These recommendations were made to help prolong the life of your vehicle and ensure it remains in safe, optimal condition. Suggested services included front and rear brakes, tires, tensioners, and belts, all of which are safety and standard maintenance items. Our intention is never to pressure, but to provide transparent, thorough information so you can make the best decision for your vehicle. We also apologize for the 25 minute wait during pickup. This is not the standard we strive for, and we understand how frustrating delays can be. We are currently making improvements to our vehicle pickup process by enhancing our internal logistics to help minimize wait times and provide a smoother experience. At Brickell Mazda, our mission is centered around customer satisfaction and the safety of our customers. We are committed to delivering honest, high quality service with your vehicle’s long-term reliability and your personal safety as our top priorities. If you would like to further discuss your experience, please don’t hesitate to contact our service department. We’re here to help and would be happy to speak with you.

August 08, 2025

Eros is a very accommodating and helpful person. He is friendly and sees to it that his customer is always satisfied with the service needed. I do thank him a lot for his needed help! More

by jkho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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