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Brickell Mazda - Service Center

Miami, FL

4.7
1,199 Reviews
Call Service Center (786) 321-0335

1,199 Reviews of Brickell Mazda - Service Center

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August 07, 2025

Eros is very professional. With his care, you will receive concierge services. The service is well organized, clearly spelled out and whole a bit more pricey, you will leave More

by NOMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2025

Excelente servicio por parte de Víctor Leiva buena presentación y asesoramiento de todo el servicio More

by daniel_fragozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 03, 2025

Quick and personalized. Faster than expected considering that it was a CX70PHEV software update. That is why I like this shop. More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2025

Amazing service. Friendly staff. Best dealership in South Florida Don't look anywhere else. Brickell Mazda is the best More

by Pugarbp
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eros Cruz
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August 01, 2025

Thank you Juan for another great service and educating me on maintaining and preserving the value and condition of my vehicle. More

by Ria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2025

The service advisor was very rude and unpolite. Didn't addressed the required issues that were presented using vague excuses. Additionally, did not informed about the service progress or expected c More

by ROCA.ROLANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eros Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Brickell Mazda responded

Thank you for bringing this matter to our attention. We sincerely apologize for your recent experience and any inconvenience it may have caused.  At Brickell Mazda, we strive to provide every customer with respectful, transparent, and timely service. We regret to hear that your concerns were not properly addressed and that communication regarding the progress and expected completion time of your service fell short of our standards. Please be assured that we take this feedback seriously. We are currently reviewing the situation internally to ensure appropriate measures are taken. Our goal is to prevent similar experiences in the future and to continuously improve the quality of our service. We appreciate your patience and the opportunity to make this right.

July 24, 2025

Excellent service . .. love the car pick-up/delivery option. My Service advisor, Victor, keep me informed and all was done as promised (and ahead of schedule). More

by PATTI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2025

Best experience ever I highly recommend buy a car. Because the service is the best. No just about the car. It's about you More

by LUISGOMEZM10
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eros Cruz
Report | Print
July 24, 2025

It took over 3 hours for service. the video was in spanish and I don t speak spanish. Victor had to translate for me. More

by AMS7864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Brickell Mazda responded

Thank you for taking the time to complete the survey and share your feedback. I apologize for the extended wait time during your recent service visit. We understand how valuable your time is, and a 3-hour wait is certainly not the experience we aim to provide. I’m also sorry that the inspection video was sent in Spanish, we absolutely should have ensured it was in your preferred language. We'll be updating your profile to make sure future communications are in English. Your comments help us improve, and I appreciate the opportunity to address these concerns. Please feel free to reach out to me directly if there’s anything further I can do to assist.

July 21, 2025

Professional and very friendly specially Victor Leiva who cares about as and always on time with the service More

by AMORLATINO254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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