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Brickell Mazda - Service Center

Miami, FL

4.7
1,169 Reviews
Call Service Center (786) 321-0335

1,169 Reviews of Brickell Mazda - Service Center

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June 12, 2025

I lease my second Cx50 with Jeannette, the service was amazing she focus on what you need most More

by MARCELMURGA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2025

He was very patient and kind and explained everything really well Professional, caring, efficient and nice More

by IBENDITTE
Recommend Dealer
Yes
Employees Worked With
Juan
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June 07, 2025

Fair pricing. Attentive sales team. Easy to finalize the sale. Easy to find parking at each dealership. More

by MFAR99
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
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June 03, 2025

Every time I go I'm very well attended. The care and service provided by Victor is perfect.. I highly recommend More

by Maryland Kopec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

Serious and quality assistance. Precise information on the product you search. Very good experience all round. More

by FAPEREZ
Recommend Dealer
Yes
Employees Worked With
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harvey Proveyer
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May 29, 2025

Victor is very attentive and professional I would definitely recommend the service department Thank you More

by ecimbler
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Leiva
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May 29, 2025

I was told one price on the phone, and then another price in person. The car wash was not good at all, I went to another car wash the next day to properly clean it. There were water marks all over it and the More

by redmondzoe
Recommend Dealer
No
Employees Worked With
Eros Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eros Cruz
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May 30, 2025 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit did not meet your expectations. We understand how frustrating it can be to receive different pricing information over the phone versus in person, and we apologize for any confusion caused. Transparency is very important to us, and we'll be reviewing this internally to ensure better consistency going forward. We’re also disappointed to hear about the quality of the car wash. That’s certainly not the level of service we aim to provide, and we apologize for the inconvenience it caused you. Regarding the charge for the windshield wipers, we understand your concern. While they were requested, we recognize the importance of clearly communicating pricing before any work is approved, and we’ll take this as an opportunity to improve that process. Lastly, we apologize for the delay during drop-off. We aim to make the experience as efficient as possible, and we regret that we missed the mark during your visit. Your feedback is valuable, and we appreciate you bringing these issues to our attention so we can work to improve. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly.

May 21, 2025

Service provided quickly and efficiently in a friendly manner guaranteeing a future visit by me and my family More

by ROB.EVERTSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Curbelo
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May 20, 2025

Brickell Mazda is the best! Great service, and very friendly people! Very professional and knowledgeable! More

by Shahin Yazdani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025

Victor really makes you feel like he cares about you and your needs. He works with you to help you decide what’s best in your situation and communicate constantly to make sure you feel reassured. More

by Rodrigo Bravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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