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Brickell Mazda - Service Center

Miami, FL

4.7
1,169 Reviews
Call Service Center (786) 321-0335

1,169 Reviews of Brickell Mazda - Service Center

Sort by
September 16, 2023

Good service just be sure to know how much you're willing to pay for a car... like any other dealership they will stick a finger up your xxx if you let them. More

by JUANMA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson is the reason I haven't sold my Mazda, Nelson Velazco
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September 15, 2023

Very helpfully Carolina Cortes muy amable y eficiente lo recomendaria a todos mis contactos ; mi familia tambien More

by JESSICARIOS286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cortes
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September 14, 2023

Excelente service and caring to provide a personal attention. Very accesible and easy to request car service More

by RUTHGROSSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2023

Amazing service at the service department! Especially from Victor. He took care of my car and provided 5 star service at every step! More

by JMORENO1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 11, 2023

Mazda service advisors act as if they are doing one a favor. A real unprofessional attitude. I have leased many sutomobiles from brickel honda/mazda. I will not, ever, return as a customer. More

by julio j nunez MD
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
No names. I do not wish to cause grief to anyone. Even if they are not deserving of respect.
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Sep 11, 2023 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience, and we take your concerns seriously. We understand your frustration, and we would like to address the issues you've raised. Our team is committed to providing the best possible service to our valued customers, and we regret that we fell short in your case. Our goal is to ensure that all our customers have a positive experience, and your feedback is invaluable in helping us achieve that. Please know that we are actively working on improving our services, and we hope to have the opportunity to serve you better in the future. If you have any additional concerns or would like to discuss your experience further, please feel free to reach out to our Service Department. We are here to listen and assist you. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback as it helps us grow and improve.

September 09, 2023

As a women I never felt more comfortable or better treated like I did at Brickell Mazda and Murgado Automotive Group! More

by NIURKYSCABRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2023

Very nice place , comfortable, and great place to wait for you car. Excellent service people and department. More

by TREGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 08, 2023

Todo estuvo a la altura de lo esperado,demostrando la calidad que lo caracterizan , gracias More

by joadi10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 07, 2023

Eros is great - very thorough, professional, and communicative! You are lucky to have an associate like that—and some of your sales people can learn from him. More

by JESSICA.MULLERY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 05, 2023

Not only was questioned that I was not telling the truth but after filing out the satisfacción survey you called me to pressure me to change it. This is not correct and it is a bad policy to hide the custom More

by JDIAZVALDENEBRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Velazco
Report | Print
Sep 05, 2023 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience, and we take your concerns seriously. We understand your frustration, and we would like to address the issues you've raised. Our team is committed to providing the best possible service to our valued customers, and we regret that we fell short in your case. Our goal is to ensure that all our customers have a positive experience, and your feedback is invaluable in helping us achieve that. Please know that we are actively working on improving our services, and we hope to have the opportunity to serve you better in the future. If you have any additional concerns or would like to discuss your experience further, please feel free to reach out to our Service Department. We are here to listen and assist you. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback as it helps us grow and improve.

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