Brickner's of Wausau - Service Center

Called at make an appointment for an oil change at 1 pm. Person on the phone stated that there was not need for an appointment. Now 2 hour wait at 4 pm. Express lane and no appointments needed should be c Person on the phone stated that there was not need for an appointment. Now 2 hour wait at 4 pm. Express lane and no appointments needed should be changed. More

great service very pleased would go there again ---car broke down had no appointment but they got me in and fixed up and back on the road the same day thanks again would go there again ---car broke down had no appointment but they got me in and fixed up and back on the road the same day thanks again More

Great Service Dave K. & Matt S. were great it went smooth Oil Change and didn't take long at all and the coffee was great! John S. Dave K. & Matt S. were great it went smooth Oil Change and didn't take long at all and the coffee was great! John S. More

Very Satisfied Customer Whenever I need anything service related or general questions answered, I know I can always rely on Brickner's. I have worked with the Express Care a Whenever I need anything service related or general questions answered, I know I can always rely on Brickner's. I have worked with the Express Care and Service department for multiple years now and they have always come through for me. I've worked with both Matt A. and Kevin K. and both have always went out of their way for me. One recent experience was when my charging status light continued to come on and I stopped by the dealership on a late Monday afternoon, Kevin was able to fit me into their busy schedule and it turned out to be an alternator issue. He was able to get me a loaner vehicle until the part was replaced. I always feel like a valued customer at this location. More

Customer Service Express Lube is the only place we take our vehicles for service. John and his crew are great, even know us my name. Fast efficient service. We’ve bo Express Lube is the only place we take our vehicles for service. John and his crew are great, even know us my name. Fast efficient service. We’ve bought our last couple of vehicles as well from Glenn. Highly recommend. More

Excellent service in the service department. I highly recommend the service department at Brickner’s of Wausau. The service department has a very friendly,, knowledgeable, trustworthy staff. I w I highly recommend the service department at Brickner’s of Wausau. The service department has a very friendly,, knowledgeable, trustworthy staff. I wouldn’t trust taking my vehicle anywhere else. More

Calvary saved the day ! My Caliber broke down at Wal-Mart. I called my road service. They sent Brickner's tow truck. .Brickner repaired my car and got me back on the road in My Caliber broke down at Wal-Mart. I called my road service. They sent Brickner's tow truck. .Brickner repaired my car and got me back on the road in no time. They were very friendly and professional. They can have all of my business...D More

Spray Paint Victory On Sunday, Sept. 10, someone decided that my cashmere (beige) 2014 Jeep Cherokee would look better with a royal blue spray paint stripe across the hoo On Sunday, Sept. 10, someone decided that my cashmere (beige) 2014 Jeep Cherokee would look better with a royal blue spray paint stripe across the hood, and over the Jeep logo. With my work schedule being what it is, I was finally able to visit the Brickner Chrysler Center Body Shop on Wednesday, Sept. 13. I had no idea what to expect as far as expense or time frame, but Kevin very pleasantly surprised me. After taking a look at the hood, he went into the shop and came back with a bottle and rag, and removed the Jeep logo and all of the spray paint within 10 minutes. He then found out that the parts department had a replacement logo on hand, and replaced that and had my Jeep looking good as new in less than 30 minutes for less than $65!!! I have always had positive experiences at BCC, but I feel that Kevin went above and beyond in customer service! I would never hesitate to deal with Kevin, or with anyone at Bricknet Chrysler Center!! More

Waste of your money and life They lie to your face and are dishonest and rude. Very bad experience! They told me i wouldnt be charged for anything..then charged me 1 hr labor for They lie to your face and are dishonest and rude. Very bad experience! They told me i wouldnt be charged for anything..then charged me 1 hr labor for a diagnosis check and didnt ask me if that was ok..they just assumed i was ok paying $80 for something i could have gotten free at numerous other local places. My engine lite was on and i wanted to use my warranty if there were any issues. I guess no issues just a waste of money and people tell you to read ttheir walls its not the employees job to tell you upfront of charges More

auto repair I had Brickner's replace a wheel bearing on the front of my Jeep Grand Cherokee in June of 2014. Now 15 months later Rhinlander Jeep told me the same I had Brickner's replace a wheel bearing on the front of my Jeep Grand Cherokee in June of 2014. Now 15 months later Rhinlander Jeep told me the same wheel bearing was bad. They told me one of the bolts had fallen out and moisture had gotten inside causing it to fail. I asked how that happens, the mechanic told me the bolt probably was not tightened properly. I researched it, and a properly torqued bolt should not fail. Also, the mechanic at the Rhinelander Chrysler Jeep dealership told my wife and I, that the new bolts come with Lock-tite on the screw surface, and when they replace a wheel bearing the technicians put some lock-tite on the screw surface. Obviously, Brickner's of Wausau did not properly install the bolts used in the replacement of our wheel bearing. I asked the Service manager of Brickner's in person about this, he stated he knew nothing about what I was telling him, then he started back tracking, and was talking to me as if he did know what I was speaking of, then claimed they had no wrong doing in the replacement of our wheel bearing. That it was out of warranty, I told him it was not a warranty issue, it was an installation issue. Now, to have the wheel bearing replaced a second time after the technician in Rhinelander said " That Bolt has been out for a long time, it most likely came out within this first month if it was in there at all. " So, we called to speak to the service manager right after being told this, they said no, our technicians would not forget to put in a bolt. If they found a extra bolt, you would have been contacted to come back in. So, we're out about $500.00 for a botched wheel bearing replacement from Brickner's of Wausau. More