Brighton Ford

My First Car I went in with my dad not completely knowing what I wanted, and Mike was very friendly with helping us find the best car for my first ride. I love the I went in with my dad not completely knowing what I wanted, and Mike was very friendly with helping us find the best car for my first ride. I love the car and everything went smoothly! More

A+++++ times a million Before we went in to see Allie, I had been looking at cars at various dealerships for months. Either nothing really stuck out to me or the sales peopl Before we went in to see Allie, I had been looking at cars at various dealerships for months. Either nothing really stuck out to me or the sales people were all really irritating/fake nice/unpersonable/just plain rude. That all changed with Allie. Bear with me for some back story. Allie sold my boyfriend his Focus ST last year and had a great experience with her. This time, we originally went to Courtesy Ford in Okemos which deems itself a "hassle free zone". We were greeted by a new sales guy who helped us get started then his trainer came over and helped. The vehicle I wanted, a 2013 Escape, had been sold the night before but they had other similar vehicles on the lot in the same price range with similar miles. We went for a test drive and liked everything about it. All was good except the tires were basically bald and needed to be replaced before winter, an expense I really didn't want to have if I was going to be financing a vehicle. This was the case for all the escapes they had. They refused to budge on the price, stating "this is a million dollar building. We have bills to pay. I personally have a dog to feed at home and can't just sell this for nothing." Doesn't sound like a hassle free zone to me! My boyfriend and I went outside to discuss and he called Allie to see what they had. She had a newer Escape with a better trim package at almost the same price. We immediately left and went to Brighton Ford to see her. She greeted us with a smile and a handshake and immediately began showing us the Escape we came in to see. We went for a drive and she answered any questions we had. From start to finish it was a pleasure working with her. She was kind and fun and I never once felt like she was being pushy or fake. She is genuinely amazing at her job and treats people fairly and with respect. She was able to get me my Escape for less than the one I originally was looking at at the other dealership, with almost brand new tires and a warranty because it was a certified used vehicle - that was SUCH a relief. We will be going back to see her when it's time for new vehicles. THANK YOU ALLIE!! More

Wonderful experience Allie Nosek gave me excellent service, she greated me as soon as I walked in and was very friendly and helpful. I have been looking around for a while Allie Nosek gave me excellent service, she greated me as soon as I walked in and was very friendly and helpful. I have been looking around for a while now, but ended up driving away with a new car today!! Allie took her time to show me the inventory and educate me on all the features and benefits of each car I was interested in. She made the whole experience nice and easy for me, and she got me a great deal on my car. I couldn't be more excited about my new purchase. I would highly recommend to go see Allie Nosek at Brighton Ford! Thank you!! More

Fantastic!!! When i came in looking for a car, Allie greeted me and got right to work of want i could afford and wanted. I was sooo relieved it wasnt a huge long p When i came in looking for a car, Allie greeted me and got right to work of want i could afford and wanted. I was sooo relieved it wasnt a huge long process like i have had in the past! I recommend her and the Ford dealership to anyone who wants/ needs a car! :) More

Excellent. Allie is the bomb. Love Brighton ford. Allie is so helpful and got me in the exact vehicle I wanted. 5 stars. Excellent. So happy with this place and the car I have. Wil Love Brighton ford. Allie is so helpful and got me in the exact vehicle I wanted. 5 stars. Excellent. So happy with this place and the car I have. Will never go anywhere else. More

Lies, crooks, cheaters, avoid at all cost. I purchased a used car from Brighton Ford. It was used but the salesman claimed any safety issues were corrected. Drove it to work the next day and I purchased a used car from Brighton Ford. It was used but the salesman claimed any safety issues were corrected. Drove it to work the next day and the car died. Battery was completely dead. Called my salesman and asked him why he didn't just replace it or at least tell me it needed to be replaced. Got the car checked out and it came back with about a thousand dollars worth of repairs. I had purchased an extended warranty. My crooked salesman told me I couldn't use the warranty right away and had to wait thirty days. That was a flat out lie. Took it to another ford dealer and they were very helpful and agreed that there was no waiting period for the warranty. The car I purchased from Brighton Ford was a Chevrolet. With the ford warranty you can take it to chevy too. I took it to chevy and they submitted the bill to ford warranty. Ford warranty sent someone out to look at the car being that I had just purchased it and there were a lot of repairs it needed. Ford warranty denied the claim for repairs stating Brighton should have replaced the issues before selling the vehicle. So I called Brighton again and they stated they refused to fix it. Called ford customer care and spoke to someone who claimed they contacted brighton and that brighton would take care of the issues. They had my car for two weeks. I went to pick up the vehicle and asked for the parts they replaced and they stated they didn't have any. After purchasing a car, and then having to get a rental and miss work waiting for the car to be fixed I reluctantly took my car and hoped for the best. Couple weeks later, replaced my tires. The next morning, I had a flat tire again. Took it in and was told my rims were shot from salt and corrosion. Contacted ford warranty and was told rims weren't covered. At this point, I was done. I missed more days of work and traded it in for a Chevy lease and had to roll what I owed into my new lease. Once I traded it in, the dealership I traded it into listed it for sale before they sent it to auction. I was able to view the carfax and according to brighton ford, when they were supposed to do all that work, all they did was repair a tire. My chevy dealer told me I could get money back for my warranty that I didn't use if I went to a ford dealer and showed the odometer statement of when I traded the car in. Bill Brown Ford processed it for me and told me Brighton Ford would get the check and I would have to contact them and that they will probably say that they never got it. I was dumbfounded. How can a Ford dealer deny having someone's money that is owed to them? Especially after ripping me off. After weeks of phone calls and threats I finally got my money. That was the worst experience I have ever had. As I have told this story to anyone that deals with Brighton Ford, I always here other people have similar experiences with this place. They are a crooked shop that for some reason Ford doesn't shut down. I wouldn't want my name on that place but despite all the negative Yelp reviews and others I have read, they seem untouchable even though Ford knows they are ripping people off. Do yourself a favor and stay away from them. More

3 1/2 hour wait for oil change? I have two free oil changes for them, but won't be using them if they always say 3 1/2 to 4 hour waits. They also do not take reservations, I wonder I have two free oil changes for them, but won't be using them if they always say 3 1/2 to 4 hour waits. They also do not take reservations, I wonder what real service is like? More

Poor Service Dept. Tried to get oil changed twice. Both times it took over 2 hours. No explanation. Had to bring car back last time due to check engine light coming o Tried to get oil changed twice. Both times it took over 2 hours. No explanation. Had to bring car back last time due to check engine light coming on. Turns out, young rookie oil changer didn't put the filter in completely. Then they get a porter to put on a new rear wiper blade, he breaks it, and fixes it with a zip tie. Don't worry they say, no charge. Gee thanks. Scott Berry service manager, says he will call back, yeah the next day. More

Worst Customer Service in History Do not buy a car from this dealership. Bought a 2016 Fusion there. Aftermarket sunroof vendor caused electrical problems and they sat on their hands Do not buy a car from this dealership. Bought a 2016 Fusion there. Aftermarket sunroof vendor caused electrical problems and they sat on their hands. Most despicable and disrespectful staff top to bottom of any in history. Booooh. More

F-150 i just picked up my new F-150. My salesman Nick Riashi went above and beyond in getting me exactly the package that I wanted. I've dealt with this dea i just picked up my new F-150. My salesman Nick Riashi went above and beyond in getting me exactly the package that I wanted. I've dealt with this dealership for many years, the service department and sales team are what keeps me coming back. More