Brighton Ford

The Gold Standard for Customer Service I am compelled to write a review of Troy Hill at Brighton Ford. My wife and I came in late on a Saturday to look at a car. We were so blown away by hi I am compelled to write a review of Troy Hill at Brighton Ford. My wife and I came in late on a Saturday to look at a car. We were so blown away by him that we knew there was no reason to shop anywhere else. Oddly enough, we had a car buying experience there a few years earlier (with a salesman that is no longer with them) that has been my example of the epitome of the stereotypical rude, condescending car salesman. It was so God awful I swore I would never go back. Fast forward a few years and it just so happened that they were open later than the other Ford dealer in town so my wife and I thought we'd just look around and then go talk to the other dealer later in the week. Man were we wrong. Troy was so nice and so accommodating that we knew we had found the Consultant we wanted to work with. He was honest and worked for us. That is all I ever want in a buying experience. He was amazing. We got a car my wife can't stop raving about (2014 Edge) and we walked away with a level of trust that is priceless. When all was said and done, I stopped back in to tell Troy that my job is a trainer in the automotive marketplace in sales and customer service, and he is going to be the example I use going forward. Thank Troy Hill for your amazing service and the outstanding job you did. Your efforts and character were noted and appreciated by my wife and I. We've already given your name and recommendation to multiple neighbors. We look forward to coming in relatively soon for my new car. More

Great experience getting my new-to-me Mercury Treated well, helped me with the trade, got it fit my budget without too long a term, pleasant experience. Minor issues found on test drive that they Treated well, helped me with the trade, got it fit my budget without too long a term, pleasant experience. Minor issues found on test drive that they immediately put on the "We Owe" and have worked to get resolved. Would recommend. More

Won't honor ext warranty they sold me I purchased a 72mon/125k mile extended warranty for a used vehicle in 2011. My signed contract says it expires is 9/2017 however Brighton Ford says it I purchased a 72mon/125k mile extended warranty for a used vehicle in 2011. My signed contract says it expires is 9/2017 however Brighton Ford says it doesn't matter what my signed contract says, they say their records are correct and wouldn't honor the extended warranty. More

Liars and shady people They're awfully nice and accommodating until they get you to sign. Once you've signed they're much less than helpful. Bought a used vehicle, the sales They're awfully nice and accommodating until they get you to sign. Once you've signed they're much less than helpful. Bought a used vehicle, the salesman assured me they had the best mechanics check out their used vehicles before they put them on the lot. The vehicle I purchased had a couple problems i noticed off the bat that they promised to fix for me. Days after buying the car I took it back to them for the work they promised to fix (clunking sound in tire, rear park assist maintenance needed, steering wheel was shaky), they had it for two weeks! Never called me for an update, the salesman nor the manager would ever call me back. Got my vehicle back two weeks later, nothing was fixed but they put new tires on it for me....OK? That wasn't even an issue, oh and I filled the vehicle up with gas on my way to drop it off to them I gave it to them and received it back with about quarter tank hmmm...took it to another dealership because I purchased the Ford extended warranty plan. They came up with over $5,000 in repairs, I've only had this vehicle three months at this point. Not only that but extended warranty wouldn't even cover my rear transfer case leaking because they spoke with the manager at Brighton Ford who told them this was a pre-existing issue....THEY NEVER MENTIONED THAT TO ME! And they still won't return my calls at Brighton Ford...shady shady company with shady people working their...specifically Manager George Haas...Horrible service, horrible management...once they get your signature you become just another number to them More

Monty Python New Play: Scam-A-Lot The salesman played games when coming into the dealership with my own financing. The sought to get me to have them get origination financing (Kickback The salesman played games when coming into the dealership with my own financing. The sought to get me to have them get origination financing (Kickback) with them. Claiming lower interest rate. The real reason is that the guaranteed loan I came with did not allow for inflated pricing and had to be Blue Book or NADA. The salesman tried to wrangle extra money above the $300 requirement from the loan company, to make up for the loan, and even "Demanded" I come up with a trade. The fraud part is that he had us there for 4 hours and telling us he was waiting to hear back for my loan company. When I got feed up I called them on my cell only to find he had never called them at all. I handed the phone to him and he said: "I.'I..'I'm sorry I though for sure the fiance manger had called them" really..what a crock. Bottom line they left a bad taste in my mouth and no more Ford dealers for me, just on principle More

George Hawes is unprofessional I called to tell them I was sold a lemon. It has been in for repair multiple times, still in now and they can't even tell me when it will be fixed. Ge I called to tell them I was sold a lemon. It has been in for repair multiple times, still in now and they can't even tell me when it will be fixed. George told me they don't sell lemons and he was offended and proceeded to yell at me. All I wanted was someone that would listen me, George Hawes didn't care, he was more worried about putting me down. More

worst car service experience ever Unprofessional, refuse to honer warrenty after you buy it, don't return phone calls. If there is something wrong that is covered under warrenty they w Unprofessional, refuse to honer warrenty after you buy it, don't return phone calls. If there is something wrong that is covered under warrenty they will tell you they can't find anything wrong after having my car for a week! First and last ford I will ever buy...GM...all vehicles now recalled ...and everyone still screaming buy American. When the big 3 can produce a quality vehicle and treat customers with respect even AFTER the sale is done...maybe then they will see a turnaround. Til then Brighton Ford, Mike, Rex in service can kiss my *as! More

Salesman was great ... service stinks Summary: I have purchased over a dozen new cars in the past 15 years. These 2 new cars were the dirtiest new cars I've ever been given the keys to! Summary: I have purchased over a dozen new cars in the past 15 years. These 2 new cars were the dirtiest new cars I've ever been given the keys to! Details: We bought 2 new cars within a month of each other from Brighton Ford. Our Salesman John Bradbury is great but Brighton Ford's service department is not so great. Our first car was delivered to us dirty in the interior. There was dirt ground into the pedals and a little in the carpet on the driver side. Worst of all it had dark dust and smears in the interior near the headliner. Like it sat with the windows open for too long and was never cleaned. John Bradbury made service clean it again though while we waited. Our second car was delivered dirty as well but this time much worse. Crumbs in the cup holder, scuff marks on the center console and again dirt ground into the floor driver side pedal area. There were even crumbs mashed between the panels in the center console! The windows were dirtier than my used car I traded! No joke. I don't know how a new car dealer can manage to get smudges all over the windows of a new vehicle. We also had a minor repair to an electric folding seat which required our new car to be brought in for service. The service department was not friendly. There was even a guy who sat at his desk and ignored me. When someone asked him to help me he said, "I'm outta here, I can't". Luckily a newer, younger kid came along and helped me. John Bradbury told me to tell Kelli about our experiences when she called. I did. I explained it fully to her. She told me a manager/owner would be contacting me to see what they can do. Nobody called. Brighton Ford will never see our business again. They will never see our vehicles again either. But I do hope they see this review and know the consumer will see this as well anywhere I can copy/paste it. P.S. I also have proof your service didn't clean my car well at all. I found something very valuable under the passenger seat a week or so later. I'm assuming it belongs to me since it came with the car. More

Excellence Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was g Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was getting done, thank you so much, and sorry my review is late! More

Best Dealer Around I recently purchased a vehicle from Brighton Ford, JC Soloman was my salesman. I told JC what I was looking for in a vehicle and he found me exactly t I recently purchased a vehicle from Brighton Ford, JC Soloman was my salesman. I told JC what I was looking for in a vehicle and he found me exactly that! Highly recommend him. Their service department is great and is willing to go the extra mile to help in any way that they can to make sure you're a satisfied customer. Very happy with my purchased from Brighton Ford and will be returning for all future purchases. More