Brighton Ford

Salesman was great ... service stinks Summary: I have purchased over a dozen new cars in the past 15 years. These 2 new cars were the dirtiest new cars I've ever been given the keys to! Summary: I have purchased over a dozen new cars in the past 15 years. These 2 new cars were the dirtiest new cars I've ever been given the keys to! Details: We bought 2 new cars within a month of each other from Brighton Ford. Our Salesman John Bradbury is great but Brighton Ford's service department is not so great. Our first car was delivered to us dirty in the interior. There was dirt ground into the pedals and a little in the carpet on the driver side. Worst of all it had dark dust and smears in the interior near the headliner. Like it sat with the windows open for too long and was never cleaned. John Bradbury made service clean it again though while we waited. Our second car was delivered dirty as well but this time much worse. Crumbs in the cup holder, scuff marks on the center console and again dirt ground into the floor driver side pedal area. There were even crumbs mashed between the panels in the center console! The windows were dirtier than my used car I traded! No joke. I don't know how a new car dealer can manage to get smudges all over the windows of a new vehicle. We also had a minor repair to an electric folding seat which required our new car to be brought in for service. The service department was not friendly. There was even a guy who sat at his desk and ignored me. When someone asked him to help me he said, "I'm outta here, I can't". Luckily a newer, younger kid came along and helped me. John Bradbury told me to tell Kelli about our experiences when she called. I did. I explained it fully to her. She told me a manager/owner would be contacting me to see what they can do. Nobody called. Brighton Ford will never see our business again. They will never see our vehicles again either. But I do hope they see this review and know the consumer will see this as well anywhere I can copy/paste it. P.S. I also have proof your service didn't clean my car well at all. I found something very valuable under the passenger seat a week or so later. I'm assuming it belongs to me since it came with the car. More

Excellence Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was g Justin was so helpful and was absolutely awesome, I have not had a better expirence anywhere else! He helped explain what I needed done and what was getting done, thank you so much, and sorry my review is late! More

Best Dealer Around I recently purchased a vehicle from Brighton Ford, JC Soloman was my salesman. I told JC what I was looking for in a vehicle and he found me exactly t I recently purchased a vehicle from Brighton Ford, JC Soloman was my salesman. I told JC what I was looking for in a vehicle and he found me exactly that! Highly recommend him. Their service department is great and is willing to go the extra mile to help in any way that they can to make sure you're a satisfied customer. Very happy with my purchased from Brighton Ford and will be returning for all future purchases. More

Dissastisfied Customer I am a dissatisfied customer. I had work performed on my vehicle in the service department at Brighton Ford. I now have an issue with the car that was I am a dissatisfied customer. I had work performed on my vehicle in the service department at Brighton Ford. I now have an issue with the car that wasn't even a problem when I brought the car in. I have taken the car back twice and the issue is still unresolved. I was told that the issue could cost between $200-300 for them to fix it, but again the problem didn't start until I got the vehicle back from them the first time. When I tried to voice my concerns to the service manager Rex about it. He was cold and not compassionate and barely made eye contact with me when I told him that I wasn't satisfied and I wouldn't be bringing my vehicle back. He acted like he didn't even care and he had better things to do. I was so upset I left his office in tears. I wish I would have never taken my vehicle to Brighton Ford Service Department. I now have to take my vehicle somewhere else to get fixed properly after spending $800. I would like to say that Troy, Lisa, and the cashier gave excellent customer service and I appreciate their efforts and hard work. More

Very good used car team to deal with Todd Cowen...definitely a very good salesman! Knows about the vehicles he sells and also has a very broad and precise knowledge about the automobile b Todd Cowen...definitely a very good salesman! Knows about the vehicles he sells and also has a very broad and precise knowledge about the automobile business. He loves his job and conveys that sentiment to all. I try and switch vehicles approx every 2 or 3 yrs and I will look for very specific vehicles up to 250 miles from my house. I cannot comment on the new car or service teams, but my experience with the entire used vehicle team at Brighton Ford ranks right up there as one of the best I have had and Todd leads the way. Trade price on my old vehicle was very good, finance rate packages were very good, very low and available from multiple sources. So, if you know what you are looking for and you have a good credit rating and record, there is no reason not to go to Brighton Ford and contact Todd. Well worth the drive! More

I have been buying cars for my wife and I from Brighton Ford for almost 8 years, and the friendly knowledgeable staff is always been appreciated! Service has always been top notch as well. Get you in and Ford for almost 8 years, and the friendly knowledgeable staff is always been appreciated! Service has always been top notch as well. Get you in and out in a timely manner. More

I generally go on Saturday's and the service is as I generally go on Saturday's and the service is as good or better than expected. I was surprised that the wait time was within one minute of what I w I generally go on Saturday's and the service is as good or better than expected. I was surprised that the wait time was within one minute of what I was promised at arrival. I have always had good experiences there. More

We were recommended to Brighton Ford from a friend after we had a terrible sales experience at the local Hines Park Ford Dealership. We were of course a little apprehensive when we arrived since our prior F we had a terrible sales experience at the local Hines Park Ford Dealership. We were of course a little apprehensive when we arrived since our prior Ford experience at the other dealership was so terrible but we were greatly surprised. Matt Renko was our sales guru and he did an amazing job. We got exactly what we were looking for for a great price and he was exceptional every step of the way. He completely turned our Ford prospective around and we will for sure be purchasing another vehicle from him in the future and will continue to tell how great our service was for the purchase of our new Ford F-150. We have also had our first oil change done at their service center and the service in that department is a also exceptional. Nothing but good things to say about this dealership and it's staff! Thanks for all the great service! Josh and Jen Springer. More

I have a Ford Edge which is my first Ford car that I have personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. As I enter the service area, I am immediately greeted and the service order is written up. In the waiting are, I have internet access and coffee available in comfortable surroundings. My only complaints are the cable doesn't carry any ESPN stations or the BIG network and sometimes service seems to take too long for the work done. More

I have had many brands of cars over the last 30 years and dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Br dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Brighton Ford as they are hands down my favorite. At Brighton Ford, it's all about their wonderful staff. At Brighton Ford, I have experienced some of the most helpful, friendly, and gracious salespersons of any dealership I have visited in the past. In fact, I bought my Ford based on the help and friendliness of the sales person who promptly met me when I entered the dealership and gave me his undivided attention until I made my decision. For me, its as much about my contact and relationship with my saleperson and with the dealership as it is about the car. I guess you could say I am picky about who I will be dealing with once I purchase my car. Brighton Ford has not disappointed. What impressed me initially was how well my salesperson knew the details of each and every car on the lot and how knowledgeable he was about the features of all the vehicles offered for sale. Once I bought my car he took a great deal of time going over all the mechanics and features of the vehicle I bought. He even took his time to help me set up and sinc my blue tooth phone to the system in my new car (I would never have figured it out on my own). Such individual attention is something I really appreciated and is what sets Brighton Ford apart from others. Additionally, the service center at Brighton Ford is impressive, and very accommodating. They are very courteous and explain everything in detail. All work was explained before anything was done to my car. I am always treated like a Queen when I go in for service, even if I am only there for an oil change. When pulling into the service area, I am always addressed without wait. The service waiting area is very clean and comfortable (and they make great coffee). There is comfortable seating with TVs and magazines to occupy you until your service is completed. If you are thinking about purchasing a new car, even if you have not considered a Ford, you should take the time to visit this dealership and check out what they have to offer -- you won't be disappointed. More