Brighton Ford

I have a Ford Edge which is my first Ford car that I have personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. personally owned. I have owned a car for over 40 years. The dealership is clean, the people are friendly, and the waiting area has many amenities. As I enter the service area, I am immediately greeted and the service order is written up. In the waiting are, I have internet access and coffee available in comfortable surroundings. My only complaints are the cable doesn't carry any ESPN stations or the BIG network and sometimes service seems to take too long for the work done. More

I have had many brands of cars over the last 30 years and dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Br dealt with many dealerships and dealership service centers -- many considered higher-end brands and dealerships; however, I would highly recommend Brighton Ford as they are hands down my favorite. At Brighton Ford, it's all about their wonderful staff. At Brighton Ford, I have experienced some of the most helpful, friendly, and gracious salespersons of any dealership I have visited in the past. In fact, I bought my Ford based on the help and friendliness of the sales person who promptly met me when I entered the dealership and gave me his undivided attention until I made my decision. For me, its as much about my contact and relationship with my saleperson and with the dealership as it is about the car. I guess you could say I am picky about who I will be dealing with once I purchase my car. Brighton Ford has not disappointed. What impressed me initially was how well my salesperson knew the details of each and every car on the lot and how knowledgeable he was about the features of all the vehicles offered for sale. Once I bought my car he took a great deal of time going over all the mechanics and features of the vehicle I bought. He even took his time to help me set up and sinc my blue tooth phone to the system in my new car (I would never have figured it out on my own). Such individual attention is something I really appreciated and is what sets Brighton Ford apart from others. Additionally, the service center at Brighton Ford is impressive, and very accommodating. They are very courteous and explain everything in detail. All work was explained before anything was done to my car. I am always treated like a Queen when I go in for service, even if I am only there for an oil change. When pulling into the service area, I am always addressed without wait. The service waiting area is very clean and comfortable (and they make great coffee). There is comfortable seating with TVs and magazines to occupy you until your service is completed. If you are thinking about purchasing a new car, even if you have not considered a Ford, you should take the time to visit this dealership and check out what they have to offer -- you won't be disappointed. More

Friendly courteious service, but a little unorganized. Was told 3 different people had the paperwork, found who had it, than waited 10 minutes for keys which one person had the entire time. All was well Was told 3 different people had the paperwork, found who had it, than waited 10 minutes for keys which one person had the entire time. All was well and care is ifine More

Adam was awesome to deal with! Everyone that I worked with that day I bought my GMC truck was great! I would defiantly recommend this dealer. Mike with that day I bought my GMC truck was great! I would defiantly recommend this dealer. Mike More

We have been customers of Brighton Ford for many years. They are continually reviewing and improving their service department to reduce the time the client waits for service to be completed, to provide a c They are continually reviewing and improving their service department to reduce the time the client waits for service to be completed, to provide a comfortable waiting room environment, to provide timely and accurate information and to improve the technical performance of service. The service advisors, shop foreman and mechanics function as a team to make sure that client concerns are quickly addressed. The dealership also provides discount coupons through US mail and their web site to help reduce service cost. Our most recent experience was for a 90,000 mile maintenance on a 2008 Ford Expedition EL. We were pleased with all aspects of that visit. More

The Brighton Ford Dealership.....Every time I want to have a quick maintenance service done, they get me in when I arrive...usually takes about an hour for regular oil change and tire rotati I live in t have a quick maintenance service done, they get me in when I arrive...usually takes about an hour for regular oil change and tire rotati I live in the Ann Arbor area and I am not so luck to have the same experience close to home.on I now take both my Ford Taurus and Ford Flex to Brighton for service. Staff is friendly and trustworthy. Once I had a problem after the dealership and my Flex stalled...they came right away to pick me up and take my flex back to the shop....I was glad no hassle and problem was addressed immediately. I would recommend to anyone that takes vehicles to dealerships for service. Prices are on average with Ford dealerships i have been to, but I always get in and out quickly, and I have not be made to feel like they were trying to sell me more than what the vehicle needed. If that changes, I will revise my review. More

overall experience very good , had to wait a little longer than expected upon arrival to be addressed, quality of service very good, price of service very reasonable longer than expected upon arrival to be addressed, quality of service very good, price of service very reasonable More

Have dealt with this salesman for all of our purchases - over 25 cars. Recommend to all our friends. Very charismatic, helpful and knowledgable. Thanks Nick. over 25 cars. Recommend to all our friends. Very charismatic, helpful and knowledgable. Thanks Nick. More

Just leased my second car from Brighton Ford. Best experience ever! Very efficient, organized and helpful with explaining all the new car features. Car was ready and warmed up for us when our business experience ever! Very efficient, organized and helpful with explaining all the new car features. Car was ready and warmed up for us when our business was done. Would recommend this dealership and salesperson (Matt Renko) to everyone!! Thanks! More

Called ahead and arranged to test drive a Taurus (x plan purchase) and get a trade in on my car. When I arrived salesman was suprised that I wanted a trade value. Stated "we don't like to do that unless y purchase) and get a trade in on my car. When I arrived salesman was suprised that I wanted a trade value. Stated "we don't like to do that unless you commit to a purchase." Spent far too much time trying to get him to give me a trade in price. I left. Sales manager (Tony) called me the next morning with his version of what he thought occurred the night before. Not sure what he was trying to prove. I just wanted to make my purchase as pleasant as possible but they prefer to play the "shell game". I purchased my car the next evening at another dealer. More