Brighton Ford

On 7/23/2022 I purchased a used vehicle from Brighton Ford. The vehicle was online priced at 23,700. They sold it to me at 23,900. They rushed the purchasing process. I stated vehicle tire PSI was low an Ford. The vehicle was online priced at 23,700. They sold it to me at 23,900. They rushed the purchasing process. I stated vehicle tire PSI was low and no one checked it. When the keys were given it was time to go home so no one could assist with the tire. On 7/27/22 I brought the car back in due to low PSI again after filling the tires the day before. There was a nail in the tire which caused the low PSI. They replaced it due to negligence on the day of sale. On 8/1/22 my check engine light came on. A third party scanned my vehicle that said there’s a misfire. Upon further investigation, I discovered there was an open recall that had not been fixed before purchasing. (NHTSA Recall #22v413) On 8/22/22 my vehicle broke down on the expressway, jerking and shifting out of my control, while traveling at 70mph with my daughter in the car. A second Ford dealership confirmed my engine has a factory defect and the whole engine needs to be replaced. Brighton Ford will not work with me nor take responsibility for selling me a defective vehicle. I will be without a vehicle for at minimum 3 weeks. I am simply requesting a fully paid rental until my car is fixed. I will not be paying any other monies to the dealership until my car is fixed and SAFE. This transaction was irresponsible, reckless, and irrational. Thank you for ignoring my calls and only allowing me to speak with the same person who sold me the vehicle in the first place. Only the dealer principal, zone manager, and/or general sales managers should be handling this situation because he messed up. More

I wanted to give the Service Managers here a big shout out!! I don't live in MI but have a Brighton Ford in CO. I was having trouble getting ahold of anyone that would tell me what was going on with my ve out!! I don't live in MI but have a Brighton Ford in CO. I was having trouble getting ahold of anyone that would tell me what was going on with my vehicle and emailed the wrong dealership. I have gotten 3 calls from the service managers and their managers!! to see if there was anything they could do to help. I even had them calling my dealership on my behalf to try to get me help!! Talk about customer service I was impressed. I wish it wasn't such a long drive from Colorado I would come to this dealer ship for my repairs!!! Thank you from CO!!!!!! More

Worst service ever. This dealership breaks more parts than they fix on my truck. Service manager approved warranty work in December and now there is a new service mana This dealership breaks more parts than they fix on my truck. Service manager approved warranty work in December and now there is a new service manager. Warranty work is over $4k. I have a right to work on my own vehicle. Previous service manager offered discount on parts, but current manager charged FULL RETAIL pricing with no discounts. Zero care in the world. $1,200 out of pocket. All she wants is the labor hours.... and I have to fix all the crap they break. Highly offended. I HAVE A RIGHT TO WORK ON MY OWN TRUCK. Do not go here. I left two voicemails and they were never returned. Showed up in person and was dismissed. Rude. More

I was smart enough to buy a vehicle from Brighton ford and was not impressed with sales and pretty disappointed with service. My advice shop somewhere else. This guys are a joke and was not impressed with sales and pretty disappointed with service. My advice shop somewhere else. This guys are a joke More

Aly D. Is the Best saleswoman ever! I have leased 3 F150's from her. I tell her what I want she's on topif it!!! F150's from her. I tell her what I want she's on topif it!!! More

Brought my 2010 Milan in for airbags replacement and they told me it would be one day it's been two days and I still don't have my car back very disappointed if they knew that wasn't going to be done in a da told me it would be one day it's been two days and I still don't have my car back very disappointed if they knew that wasn't going to be done in a day they should have told me that so I can prepare I'll let you know tomorrow if I get my car More

They contacted me in a timely manner to an issue that could have been worse than expected. The service person (I’m terrible with names) was very cordial. could have been worse than expected. The service person (I’m terrible with names) was very cordial. More

Dealer 1st contacted me in response to a Kelley Blue Book Instant Cash Offer. After I told them what I was looking for in a new F-150, the Sales Manager Mike contacted me to set up an appointment for me to Instant Cash Offer. After I told them what I was looking for in a new F-150, the Sales Manager Mike contacted me to set up an appointment for me to come in because it looked like I would need to special order. When I arrived at the agreed upon time, Mike had no recollection of scheduling an appointment with me and pushed me off onto one of the sales people (who wasn't the sales person I originally talked to). We figured out who the salesperson I was originally working with was and I then waited while he took my vehicle over to the used car center to confirm what they would offer. They came back with a price that was over $10,000 under the KBB instant cash offer. I know the KBB offer was reasonable because I ended up selling the vehicle to Carvana for $1,000 more (which was $11,700 more than what Brighton Ford offered). I feel bad for the salesperson who I was working with (Jeff J. who was helpful), but it's clear that this dealer does not value me as a customer. There are too many options in the area and this is too large of a purchase to deal with a dealer like this More

It has been years since I have returned to Brighton Ford after what felt like non transparent sales. After a couple quick and successful oil changes, I would say this is their best service. Any other servic after what felt like non transparent sales. After a couple quick and successful oil changes, I would say this is their best service. Any other service beyond this, literally makes e feel sick and as though I have been taken advantage of by the company. I would not recommend any service procedures done here. I took my car in for an oil change, the works package. Was told things look great. Within 3 months, I began having trouble. First the breaks which I understand. The cost outrageous and pricey. Their reason is they can't get the other brand, the ones they advertise for less with their coupons. I think there is a term for this, Bait and Switch. Still returned thinking this was fluke, nope second return only 2 weeks after brakes were done, And another problem with the car. Guessing I am unlucky and coincidence. This time the water pump, with price tag of $2300. No thank you Brighton Ford! More

Worst experience, horrible service took my car for 2 recalls, one being the brake system. No loaner even though I requested one. I was never updated. When I went back to get my car my emergency break li recalls, one being the brake system. No loaner even though I requested one. I was never updated. When I went back to get my car my emergency break light was on and the check brake system popped up. Had to leave my car again which was ridiculous because they had my car for six days. I was specifically told to go to Brighton Ford because “they are the best” - I will never go back. More