Brighton Ford

We held a car at this dealership that is coming in first week of May but went by the dealership to look at a few other cars and maybe grab something a bit sooner. The sales people at this dealership we week of May but went by the dealership to look at a few other cars and maybe grab something a bit sooner. The sales people at this dealership were rude at best. The had one car we had called about pulled around but didn't ask us any questions, didn't offer to let us drive just unlocked it and said "I'm going to go look at your trades" and disappeared for at least 40 minutes - leaving us sitting outside with our three kids in the sun just waiting on him to come back around. We asked if we could drive it and they just wanted to see our other trades. Everything was cold, abrupt, and just flat out rude. They didn't care about us as people even a little bit. On top of that - the dealership was dirty! Rusty nails, cigarette butts on the ground, bottle caps everywhere - so while my three kids were stuck outside they couldn't even get down and run around because the place was not even safe. We bought a car somewhere else and will never be back to and will never recommend Brighton Ford. One of the worst car-buying experiences I have ever had! They lost our deal (and the money we had on reserve for a car). More

Salesman didn't show up for appointment. Ordered 2 trucks said ford didn't pick them up. Waited a month for refund never came had to contact again to get refund. Terrible business Ordered 2 trucks said ford didn't pick them up. Waited a month for refund never came had to contact again to get refund. Terrible business More

, I brought my truck in for a recall and all wasn’t covered under the recall due to higher mileage. All was good though because I purchased the total care ext warranty through you guys. I stated on th covered under the recall due to higher mileage. All was good though because I purchased the total care ext warranty through you guys. I stated on the paperwork when I dropped off the truck that I needed it back by a certain date and when I spoke with Caleb, I expressed that I need it back by a certain date due to having to tow a trailer for a work function. If it couldn’t be completed by the date to let me know so I could make other arrangements. No word from Caleb after numerous calls on the pickup date so I went to pick up the truck. The truck was complete but not inspected by the insurance person. I was told I could take the truck if I paid for the services and would be called the next week to schedule a time for them to look at it and refund me the money. I never received a call and have numerous calls into Caleb with no calls back. Also, when I took the truck in the skid plate was hanging. When Caleb called me back to get all my oil change invoices (This was before when he would call me back) he said it was fixed and they put it back up. This did not happen, and they took off the skid plate because it couldn’t be repaired All I am asking is for the warranty work that I paid for be covered IN# 563344 More

On 7/23/2022 I purchased a used vehicle from Brighton Ford. The vehicle was online priced at 23,700. They sold it to me at 23,900. They rushed the purchasing process. I stated vehicle tire PSI was low an Ford. The vehicle was online priced at 23,700. They sold it to me at 23,900. They rushed the purchasing process. I stated vehicle tire PSI was low and no one checked it. When the keys were given it was time to go home so no one could assist with the tire. On 7/27/22 I brought the car back in due to low PSI again after filling the tires the day before. There was a nail in the tire which caused the low PSI. They replaced it due to negligence on the day of sale. On 8/1/22 my check engine light came on. A third party scanned my vehicle that said there’s a misfire. Upon further investigation, I discovered there was an open recall that had not been fixed before purchasing. (NHTSA Recall #22v413) On 8/22/22 my vehicle broke down on the expressway, jerking and shifting out of my control, while traveling at 70mph with my daughter in the car. A second Ford dealership confirmed my engine has a factory defect and the whole engine needs to be replaced. Brighton Ford will not work with me nor take responsibility for selling me a defective vehicle. I will be without a vehicle for at minimum 3 weeks. I am simply requesting a fully paid rental until my car is fixed. I will not be paying any other monies to the dealership until my car is fixed and SAFE. This transaction was irresponsible, reckless, and irrational. Thank you for ignoring my calls and only allowing me to speak with the same person who sold me the vehicle in the first place. Only the dealer principal, zone manager, and/or general sales managers should be handling this situation because he messed up. More

I wanted to give the Service Managers here a big shout out!! I don't live in MI but have a Brighton Ford in CO. I was having trouble getting ahold of anyone that would tell me what was going on with my ve out!! I don't live in MI but have a Brighton Ford in CO. I was having trouble getting ahold of anyone that would tell me what was going on with my vehicle and emailed the wrong dealership. I have gotten 3 calls from the service managers and their managers!! to see if there was anything they could do to help. I even had them calling my dealership on my behalf to try to get me help!! Talk about customer service I was impressed. I wish it wasn't such a long drive from Colorado I would come to this dealer ship for my repairs!!! Thank you from CO!!!!!! More

Worst service ever. This dealership breaks more parts than they fix on my truck. Service manager approved warranty work in December and now there is a new service mana This dealership breaks more parts than they fix on my truck. Service manager approved warranty work in December and now there is a new service manager. Warranty work is over $4k. I have a right to work on my own vehicle. Previous service manager offered discount on parts, but current manager charged FULL RETAIL pricing with no discounts. Zero care in the world. $1,200 out of pocket. All she wants is the labor hours.... and I have to fix all the crap they break. Highly offended. I HAVE A RIGHT TO WORK ON MY OWN TRUCK. Do not go here. I left two voicemails and they were never returned. Showed up in person and was dismissed. Rude. More

I was smart enough to buy a vehicle from Brighton ford and was not impressed with sales and pretty disappointed with service. My advice shop somewhere else. This guys are a joke and was not impressed with sales and pretty disappointed with service. My advice shop somewhere else. This guys are a joke More

Aly D. Is the Best saleswoman ever! I have leased 3 F150's from her. I tell her what I want she's on topif it!!! F150's from her. I tell her what I want she's on topif it!!! More

Brought my 2010 Milan in for airbags replacement and they told me it would be one day it's been two days and I still don't have my car back very disappointed if they knew that wasn't going to be done in a da told me it would be one day it's been two days and I still don't have my car back very disappointed if they knew that wasn't going to be done in a day they should have told me that so I can prepare I'll let you know tomorrow if I get my car More

They contacted me in a timely manner to an issue that could have been worse than expected. The service person (I’m terrible with names) was very cordial. could have been worse than expected. The service person (I’m terrible with names) was very cordial. More