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Brighton Ford
Brighton, MI
224 Reviews
Brighton Ford is a family owned an operated business and we treat each and every customer as if they were an extended part of our family. Customer Satisfaction is our #1 goal and we strive to build a lasting relationship with each and every customer. We've assembled the best team available with over 200 years of combined automotive sales experience so that we can provide you with the best experience possible. We're here to help you through your vehicle ownership experience step by step. Our sales staff offers exceptional product knowledge, industry experience and passion to nurture long lasting relationships with our customers. "Customers for Life" is our motto and we do everything in our power to meet and exceed your expectations to keep you satisfied!
YOUR BRIGHTON, MICHIGAN FORD DEALERSHIP SINCE 1988
We are committed to providing our customers with the best vehicle selection in Livingston County and beyond. Brighton Ford has been serving the area's automotive needs since we opened in 1988. It is our goal to make sure you find that perfect new Ford or used car, truck, van, SUV or crossover. Not only do we have a great vehicle selection, but we also offer the auto services and repairs that you need to keep your vehicle running smoothly well into the future. Come on in to Brighton Ford and let our knowledgeable team help you today!
BRIGHTON FORD IN OUR COMMUNITY
Brighton Ford knows the importance of community, that's why we are doing all we can to give back to Brighton, Howell, Livingston County and surrounding areas today, and for the last 28 years! From sponsoring LACASA events that help abused women and children in our community, to hosting food drives for the Livingston County Humane Society, to our annual Christmas event where we reward local elementary schools with money for their Art Departments, we love giving back to our great community in any way we can!
WHY BRIGHTON FORD IS THE RIGHT CHOICE FOR SOUTH LYON, HOWELL, FENTON, PINCKNEY, HARTLAND, NEW HUDSON, NOVI & ANN ARBOR DRIVERS LOOKING FOR A NEW FORD OR USED CAR
It could be our large and accommodating selection of new Ford models, including the ever so popular Ford Escape, Fusion, F-150, Focus, Mustang and Explorer. Perhaps it's our equally vast range of high-quality, used vehicles. We have all makes and models and even have Brighton Ford Certified Used vehicles that include 24/7 roadside assistance and 100,000 mile/7 year warranty!
It may also very well be the Ford financing offers available to customers who shop with Brighton Ford. With these auto loan and car lease options, shoppers feel at ease, worry-free, and extra satisfied with their purchase.
Brighton Ford isn't only a place for those in the market for a new Ford truck, car or SUV, we're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Brighton, Michigan, both convenient and competent.
It doesn't stop there-- Brighton Ford also host an array of services to personalize or enhance your Ford driving experience. Just ask our on-site auto parts and accessories department what we mean.
Brighton Ford's state-of-the-art, 30,000 square foot body shop is conveniently located right next to our dealership and service center. All makes and models are repaired on-site at our collision center for Brighton, Howell, South Lyon, Milford, Novi, Fenton, Salem, Pinckney, Wixom, Hartland and surrounding cities. All of our work comes with a lifetime warranty!
We serve Brighton, Howell, Fenton, South Lyon, New Hudson, Milford, Wixom, Ann Arbor, Hartland, Pinckney, Hamburg, Novi, Lansing, Michigan, Ohio and anywhere in between with our free delivery service.
Still not clear about why so many trust Brighton Ford for all of their Ford vehicle needs? Visit our dealership at 8240 W Grand River Brighton, Michigan and find out for yourself.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 224 reviews
April 26, 2013
Tony was an excellent salesman. He was able to work with me and able to get me to the price I was hoping for. I didn't feel as though he was looking just for a sale but actually trying to get me into a rel me and able to get me to the price I was hoping for. I didn't feel as though he was looking just for a sale but actually trying to get me into a reliable vehicle that would meet all my specifications at the price I was hoping for. I plan on working with Tony on any future purchases. Thanks. More
by dharrow
Employees Worked With
Tony Elrod
April 18, 2013
Stopped in on a Friday afternoon JUST looking, Mark came out to help us right away with a smile and a handshake. Took us out in a couple of different cars for test drives neither quite right told us about a out to help us right away with a smile and a handshake. Took us out in a couple of different cars for test drives neither quite right told us about a car that had just been traded in cleaned it up had us come back the next day. Perfect match drove off the lot VERY happy. This is our second vehicle purchase and won't be our last! More
by queenkathleen
Employees Worked With
Mark and George
April 11, 2013
I loved working with Tony Elrod he listened to my needs and what I wanted. He didn't try to force me into some car that I couldn't afford or wasn't sure about... If I ever buy a car again it will only be f and what I wanted. He didn't try to force me into some car that I couldn't afford or wasn't sure about... If I ever buy a car again it will only be from him and the Helpful staff at Brighton Ford... I'm going to recommend all my friends and family to him also so they can save and feel the trust that i felt not some car badger like other places... yours truely Hilary S. More
by Hilary87
Employees Worked With
Tony Elrod
March 26, 2013
Was not shown the cost of the vehicle and told by the sales rep. that finance guy would go over everything. The finance guy wanted me to sign the finance papers without showing me the final cost of the sales rep. that finance guy would go over everything. The finance guy wanted me to sign the finance papers without showing me the final cost of the vehicle and said that the sales guy should have gone over it with me. Went back to the sales rep and requested to see a breakdown of the sale. He produced an itemized list that included $300 in additional charges for an item I did not request and did not want. He stated that he did think it was a big deal and thought I would want it. Sounded alot like "bait and switch" to me. Also, both the finance guy and the sales rep. tell you how to fill out the customer satisfaction survey that Ford sends out after the sale is completed. Both stressed the importance of marking the "Completely Satisfied" boxes. The finance guy even had a pre-filled out survey form to show us exactly which box we were to mark. Tacky. More
by Goldfish67
Employees Worked With
Don Shockley
March 14, 2013
5 person family with three kids, needing a reasonably priced 2nd car. Janice and team did an amazing job finding the right car, at the right price. Best part about it all, from the time we arrived at t priced 2nd car. Janice and team did an amazing job finding the right car, at the right price. Best part about it all, from the time we arrived at the dealer and the time we left, we were there 1 hour - driving home our new car. THAT is customer service, and exactly what busy families need. Thank You Janice and Brighton Ford, I love my new Ford Taurus. More
by jdnich77
Employees Worked With
Janice Oginsky
February 03, 2013
Very rude people. Guy in office was yelling at employee about not selling- Sales guy in front had porn on and wearing headphones-very strange place. Other people just standing around and also watching s about not selling- Sales guy in front had porn on and wearing headphones-very strange place. Other people just standing around and also watching something as a group on computer. More
by Booker1626
Employees Worked With
2
July 26, 2012
I had the unfortunate experience of dealing with the Sales Manager, Steve. I don't think I have ever met a more rude individual. Not only did he call me stupid, but he belittled the salesman that I was Sales Manager, Steve. I don't think I have ever met a more rude individual. Not only did he call me stupid, but he belittled the salesman that I was originally working with. I felt so embarrassed for the salesman. I don't know how anyone works for this man. I ended up leaving and purchasing my Escape at Hines Park Ford. It wasn't the best experience, but at least I wasn't paying thousands of dollars to someone who thought I was an idiot. More
by maggies75
Employees Worked With
Steve
April 04, 2012
I have $5 part for 30 days when I call to find out when it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford deal it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford dealer had the part in less than 24 hrs? More
by aquaila
Employees Worked With
bradley dotty
March 01, 2012
They tried changing the price and length of lease 3 times after taking our truck, cancelling the insurance, wiping out all of our settings and telling us the original deal was done, took 5-6hours to get out after taking our truck, cancelling the insurance, wiping out all of our settings and telling us the original deal was done, took 5-6hours to get out of there. They just kept telling lie after lie and when we tried to walk out then they wanted to give us what what agreed upon the first time. Horrible, horrible experience. More
by winternights
Employees Worked With
George Hawes, Chuck Kaake, Manager and another guy
December 10, 2011
I emailed a request on a Saturday morning and had a return email within an hour. I went to gather information and had no pressure to buy and got all my questions answered. On Monday I decided exactly w return email within an hour. I went to gather information and had no pressure to buy and got all my questions answered. On Monday I decided exactly what car I wanted and went back. They didn't have the car on the lot but found one on the west side of the state and had it there the next day. No hassles, no push to buy a car they had in stock, got exactly the car I wanted, and the paperwork/financing took less than 10% of the time it did 3 months ago when I bought a truck from a Chevy dealer. More
by bender16v
Employees Worked With
Eric Wilkinson
